Amplitude

JANUARY 27, 2021

Everyone in your tech company should spend time with customers weekly. Helping everyone in your organization regularly engage with customers—specifically team members in non-customer facing roles—is powerful and even transformative. We shared learnings and customer stories from the experience regularly. Yes, weekly.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Engineering and Product are written off as intellectual time-wasters. Subtle distinctions are lost.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Centercode

AUGUST 7, 2020

You need thorough test coverage before release — that is, you need to see how your product’s features and functions perform with real customers in their actual environments. Taking shortcuts and cutting corners leads to unpleasant surprises down the road in the form of low star ratings, skyrocketing support costs, and hundreds of RMAs.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

The Product Coalition

NOVEMBER 14, 2018

Since I started my full time career, I’ve been able to attend a number of these meetups, where both current and aspiring PMs meet together to share knowledge and insights. Engineers (software engineers, quality assurance engineers, etc.) Services (customer support, training, etc.)

User Testing 60

User Testing Product Management Product Manager Finance 60