Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. So let’s talk about mini-research. Think of research as digging for gold. There is only the real world.

User Testing 100

User Testing Product Research Research Software Data Visualization 100

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. We’ll also make sure to look at the best tools for the job.

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Userpilot

JANUARY 8, 2024

Looking for UI/UX tools to help you build irresistible products and deliver the best user experience ? This article shows you some of the most effective tools you need in the product development process. TL;DR Major types of UI and UX tools include products for research, prototyping, and product testing.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding the diverse needs of your potential users. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. so our customers probably will not react either. Test everything!

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

JANUARY 29, 2024

User data analysis helps: Provide direction for product development , allowing for effective resource allocation. Create impactful product enhancements, boosting user engagement. Improve the user experience and increase customer loyalty. Collect user behavior data from multiple sources.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs User Testing 105

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. Consider using AI for qualitative feedback analysis.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Finally, continuously refine and test the impact of changes to enhance user experience.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

NOVEMBER 5, 2022

Why should you use customer discovery? Customer discovery is the process of identifying, defining, and prioritizing relevant user personas. In product discovery, you not only need to discover user needs but also ways to satisfy them. Markets are in a constant flow and customer discovery helps you keep up with the changes.

Product Research 98

Product Research User Testing Customer Feedback Customer Experience 98

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. But rather than focusing on optimizing for speed, the set of features is optimized for customer delight. Let’s explore the difference in more detail.

User Testing 111

User Testing Feedback Software Research Software Customer Experience 111

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 75

Analytic Tools Research Software User Testing Customer Experience 75

Product Talk

OCTOBER 18, 2023

What tools should you use to test your assumptions? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. To set the context, I’ll start with an outcome and a target opportunity , using a mini opportunity solution tree. Why three solutions?

Product Research 260

Product Research User Testing Testing Analytic Tools 260

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers. Are you ready for the deep dive? Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. It’s a muscle-memory exercise that’s time consuming but pays off.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. But how can you get research into this early stage? UX Designer / Researcher | adjust.com. “I Also, I think the roadmap should be defined by research too.

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Userpilot

JANUARY 26, 2023

We also look at a few excellent examples of inclusive product design in SaaS. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. All users can be excluded from using a product at different stages and along multiple dimensions.

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Userpilot

NOVEMBER 20, 2023

Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few. However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. In contrast to unweighted scoring, not all criteria are equally important.

Product Research 105

Product Research User Testing Customer Experience Research Software 105

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a UX research method used to identify design problems and areas of improvement. Usability testing is a subset of user research.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ You also have a mobile app that sends similar messages via push notifications.

Product Research 179

Product Research Data Visualization User Testing Research Software 179

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 204

Product Research User Testing Customer Experience Research Software 204

Product Talk

AUGUST 8, 2018

We are teaching business leaders and change agents how to prototype their way to viable solutions. In this context, solutions aren’t product solutions, but rather internal programs and processes that effect change within the organization. In the product world, that means our customers and our end-users. Tweet This.

Product Research 253

Product Research Feedback Software User Testing Research Software 253

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. Initial user research.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Why do you need to talk to a customer? Let’s test our assumptions. Lots of that.

Product Research 241

Product Research User Testing ChatGPT Research Software 241

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. Research has shown that they are less influenced by advertising than other generations, so companies have been struggling to engage with them. Find the user’s pain points with existing solutions, and figure out the deep root of the problems.

User Testing 110

User Testing Customer Experience User Experience Customer Feedback 110

The Product Coalition

JUNE 10, 2019

How to Create User Personas & Customer Journey Mapping Prev?—? Chapter 3: User Research?—?Learning Learning about users & their needs Next ?—? Chapter 5: How to Create Unique Value Proposition [Back to Product Management 101 ] The user is central to all your efforts. What matters most to him?

User Testing 60

User Testing Customer Experience Customer Feedback User Friction 60

The Product HQ

FEBRUARY 6, 2023

Spend time focusing on the challenges or pain points that they experience. On the other hand, this question also serves as a solid introductory exercise for candidates that allows recruiters to then segway into other facets of product management worth questioning. How do you figure out what your customer needs from your product?

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52

Userpilot

NOVEMBER 14, 2022

What tools do you have at your disposal? Product planning focuses on the customer and business outcomes that the product should achieve. Thanks to product planning and its focus on outcomes, teams are less likely to fall into build traps and more likely to deliver products that satisfy real user needs. Why is it important?

Product Research 98

Product Research User Testing Research Software Onboarding KPIs 98

The Product Coalition

DECEMBER 11, 2017

Product Management 101 ] User research is the most critical part of the whole product development lifecycle. It is the single most link that helps you empathize with your users and their list of wants and needs, which serves as a basis for your product. User research would help you: — Identify user needs and requirements ?—?Validate

User Testing 60

User Testing Product Research Customer Feedback Customer Experience 60

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. A big thank-you to Dan Shipper and Dennis Yang for providing feedback on this post. But you’re wrong.

Data Visualization 130

Data Visualization ChatGPT Reporting Tools User Testing 130

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. Here’s an opportunity solution tree. What are your customers’ needs?

Product Research 165

Product Research User Testing User Friction Research Software 165

Userzoom

JULY 3, 2019

We’re proud to present Paul Boag, User Experience Strategist and author of User Experience Revolution, and his talk ‘How to Work Collaboratively on the User Experience’. We’ve talked today about, you know, we can teach people how to do basic user research techniques and those causes of.

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

The Product Coalition

MARCH 10, 2021

Project Aristotle ’s researchers proved that you could not design a perfect team, even considering the team's size, diversity of skills, experience, and personality traits. In short, the Project Aristotle “researchers found that what really mattered was less about who is on the team and more about how the team worked together.”

Research Software 134

Research Software Webinar Product Research User Testing 134

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do?

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

ProductPlan

JANUARY 27, 2022

They’re also investing in activities that help them better understand their market and customers. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Investing in tools for the product team commanded the most significant share of product team budgets in our 2021 survey.

Data Visualization 89

Data Visualization User Testing Product Research Reporting Tools 89