Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? The tool you choose should help you accomplish your goals by providing the functionality you need. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Usersnap

FEBRUARY 2, 2023

A well-executed product and user feedback policy (PUFP) is a critical aspect of any successful business strategy. A strong PUFP is integral to improving products and services, fostering a sense of engagement and appreciation among customers, and driving growth and innovation.

User Testing 52

User Testing Customer Feedback Feedback Software Reporting Tools 52

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Too much user feedback can present problems: What if the feedback is pulling you in all directions?

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Userpilot

SEPTEMBER 21, 2022

Product changes are improvements to your product to serve customers better and stay ahead of the competition. Attract new potential users. Close the feedback loop and build trust with customers. Pair in-app notifications with email marketing. This is also a good chance to reactive inactive users.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Usersnap

APRIL 2, 2023

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. We recently started to evaluate a lot of different SaaS monitoring tools and wanted to share some of our findings. You’ll find some thoughts about the following tools in this post.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 124

Data Visualization Reporting Tools Feedback Software Customer Feedback 124

Userpilot

OCTOBER 30, 2023

Company data is one of the most valuable assets that a SaaS business can have. As such, implementing a data maturity model to get the most out of new insights will help you act on your product analytics instead of becoming distracted by vanity metrics. Stage one is data awareness which centers around exploring available analytics.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. TL;DR A product manager oversees the entire software product development cycle, from discovery to launch and beyond. Let’s get right to it. Who is a product manager?

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 strategies for closing the customer gap.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title. Sound familiar?

Feedback Software 79

Feedback Software Systems Review CTO Coach Data Visualization 79

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Instead, here are some tangible, actionable steps you can take back to your team today to build a stronger mobile customer experience that helps you stand out from the competition and build long-term customer value.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Userpilot

JULY 30, 2021

If your company has 250 employees or more, it’s essential that you use enterprise onboarding software to process your new customers. Sure, you could probably afford the financial cost of building your own bespoke onboarding software, but how many customers are you going to lose in the time it takes you to figure all that out?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Enterprise 98

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 114

Research Software Feedback Software Reporting Tools Data Visualization 114

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

MAY 16, 2018

In the SaaS world, it’s imperative that you move fast to adapt and build new features. This guide is for CEOs, founders, and leaders of SaaS organizations who want to learn how customer feedback can help them make those product decisions. We’ll cover why feedback is so important and why you should be listening.

Feedback Software 60

Feedback Software User Testing Customer Feedback Customer Experience 60

Userpilot

MAY 27, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. Let’s dig in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 17, 2023

Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data. in an email or in-app notification). Reminding users why their opinion is important by making your purpose clear.

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Training these transactional chatbots to understand and fulfill user requests effectively is essential. Users ask Siri questions and have conversations with it via a messaging environment.

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Artificial Inteligence Reporting Tools Feedback Software Research Software 133

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Read the article to know what it is?

Reporting Tools 125

Reporting Tools Software Developers Software Development Feedback Software 125

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is a form of user experience research that measures the quality and performance of content. From website copy to in-app messages. What content should you test? Everything.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Userpilot

MAY 30, 2023

It looks like you’re comparing Whatfix, Spekit, and Userpilot for your SaaS. Picking the perfect product growth platform for your SaaS can be a tough task. Review sites don’t always cut it, so we’ve got you covered with a detailed comparison of these three tools. What is Whatfix best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

MAY 18, 2023

Choosing the ideal product growth platform for your SaaS business can be a daunting task. While review sites offer some insights, they often lack in-depth comparisons. To address this, we have crafted a comprehensive analysis of three leading tools: Chameleon, Spekit, and Userpilot. Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

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User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

JUNE 11, 2023

A Guide for Product Managers Photo by Duncan Meyer on Unsplash When it comes to digital healthcare apps, creating an effective onboarding flow is crucial. It can determine whether a user feels comfortable navigating the app, understands its purpose, and ultimately continues using it.

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Healthcare Onboarding KPIs Feedback Software Data Visualization 95

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? Alternatively, is there another in-app onboarding software that surpasses these two options? Selecting a tool can be risky, and the abundance of no-code tools available in the market just adds to the confusion.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

The Product Coalition

SEPTEMBER 5, 2018

Leading B2B SaaS companies are changing how products are made, how companies are built & how their customers are treated by welcoming product feedback in the right way. SaaS companies are realizing that product feedback requires a business policy to properly manage expectations on both sides.

Feedback Software 60

Feedback Software User Testing B2B Customer Feedback 60

Userpilot

MARCH 21, 2023

Is Chameleon or Spekit the best option for creating interactive user guides? Or is there an in-app onboarding tool superior to both? Choosing a no-code tool can be overwhelming – the last thing you want is to get stuck in an expensive annual plan. Looking for the best tool for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

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Feedback Software Customer Experience Research Software Customer Feedback 98