Userpilot

APRIL 15, 2024

In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product. We also share a few tools that can help you harness the power of AI to offer a better customer experience. Why is AI for customer insights important? Let’s dive right in.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Research Software 104

Userpilot

MAY 26, 2024

Is UserGuiding or Spekit the best tool for customer feedback? And is there a better software that would better fit your needs? In this post, we’ll discuss exactly what the perfect tool for performing customer feedback should deliver and which will be the best choice for your company’s needs. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

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Userpilot

MAY 26, 2024

Is Appcues or Whatfix the best tool for customer feedback? And is there a better software that would better fit your needs? In this post, we’ll discuss exactly what the perfect tool for performing customer feedback should deliver and which will be the best choice for your company’s needs. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Reporting Tools 92

Userpilot

MAY 26, 2024

Is Appcues or Chameleon the best tool for customer feedback? And is there a better software that would better fit your needs? In this post, we’ll discuss exactly what the perfect tool for performing customer feedback should deliver and which will be the best choice for your company’s needs. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? We also covered best practices to ensure your walkthroughs get high user engagement. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product.

Feedback Software 101

Feedback Software Analytic Tools Reporting Tools Customer Communications 101

Userpilot

MAY 22, 2024

Is Appcues or UserGuiding the best tool for customer feedback? And is there a better software that would better fit your needs? In this post, we’ll discuss exactly what the perfect tool for performing customer feedback should deliver and which will be the best choice for your company’s needs. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 19, 2024

Is Pendo or WalkMe the best tool for customer feedback? And is there a better software that would better fit your needs? In this post, we’ll discuss exactly what the perfect tool for performing customer feedback should deliver and which will be the best choice for your company’s needs. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Customer service.

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Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 19, 2024

Is Pendo or UserGuiding the best tool for customer feedback? And is there a better software that would better fit your needs? In this post, we’ll discuss exactly what the perfect tool for performing customer feedback should deliver and which will be the best choice for your company’s needs. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Analyzing customer service data to identify common issues and queries among new users.

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Data Visualization Analytic Tools Research Software Feedback Software 86

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

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Feedback Software Analytic Tools User Testing Customer Feedback 102

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Analytic Tools 71

Analytic Tools Data Visualization Feedback Software User Testing 71

Userpilot

MAY 7, 2024

Using no-code tools for product managers allows you to build, iterate, and deploy software products without any coding knowledge. But what is the best tech stack for product management? Its plans accommodate different customer needs and include a free plan. Offers plans for teams of all sizes.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Software Review 93

Userpilot

JUNE 25, 2023

With the right customer experience insights, you can remove the barriers that have been stunting your product growth for ages. But how exactly do you leverage the goldmine of customer experience data to grow your SaaS? Analyzing open-ended survey questions to understand your customer’s expectations and provide value.

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Data Visualization Customer Feedback Analytic Tools Customer Experience 87

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. So let’s see how you can analyze user sentiment and drive repeated value for your customers.

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Feedback Software Customer Feedback User Testing Data Visualization 95

Userpilot

MAY 30, 2024

Overlapping responsibilities and conflicting priorities are just a couple of the many friction points between product managers and product marketing managers – leading to inefficient workflows and potential product failures. Product managers focus on building the right product.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Research Software 90

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. With the support of the SDLC, You can track and control your calendar, and increase productivity and speed of development.

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Feedback Software Reporting Tools Software Developers Software Development 136

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Analytic Tools 93

Analytic Tools User Testing Customer Feedback Feedback Software 93

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

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User Testing Product Research Customer Feedback Feedback Software 94

Usersnap

SEPTEMBER 29, 2023

And how could you do it without a solid feedback management system ? Juggling feedback can often leave us scratching our heads, wondering if we’re fixing a leak while ignoring the iceberg ahead. Step – Identify your feedback sources and stakeholders 2. Feedback prioritization is not about playing favorites.

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Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

DECEMBER 6, 2023

What does it have to do with product management or product design? TL;DR Product dogfooding is a testing practice. It involves teams using their own product internally to identify issues and opportunities for improvement. Use surveys , interviews, session recordings, and product analytics to gather insights.

Feedback Software 90

Feedback Software Analytic Tools Research Software Reporting Tools 90

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

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Feedback Software User Testing Customer Feedback Analytic Tools 73

Usersnap

MARCH 22, 2023

Introduction: Why AI can be a game changer in analyzing your users’ feedback In today’s digital era, or let’s call it the AI era, all areas of our life will be impacted by the new developments and opportunities that artificial intelligence is offering. But let’s focus on customer feedback first.

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Customer Feedback User Testing Feedback Software Artificial Inteligence 52

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 87

Data Visualization Customer Feedback Customer Experience User Testing 87

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. This is more cost-effective and allows organizations to improve the customer experience in the long run. Iterate on the feedback if necessary.

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Feedback Software Analytic Tools Research Software User Testing 109

Userpilot

NOVEMBER 20, 2023

What is a technical product manager? This is the question that opens our discussion of technical product management. TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. What is a technical product manager?

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements.

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User Testing Feedback Software Customer Feedback Customer Experience 121

The Product Coalition

SEPTEMBER 13, 2022

As Product Managers, we make decisions every day. Understanding the context is probably where we should spend the majority of our time as Product Managers, and that’s why Product Discovery has become such a hot topic in the industry nowadays and where Product Intuition plays an important role.

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User Testing Customer Feedback Feedback Software Product Research 120

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan?

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Analytic Tools Research Software Feedback Software Books 97

Userpilot

MAY 7, 2024

In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. Don’t sleep on this cutting-edge innovation of user engagement! TL;DR In-app messaging is the process of communicating with users who are currently using your product.

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Software Review 89

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? Let’s get you started!

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Document Analytic Tools Feedback Software User Testing 88

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Whatever problem you have, there’s a bit of software that does it for you or your users.

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Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

MARCH 12, 2024

With several cloud-based software solutions popping up each day, SaaS user management is no longer an afterthought. The growing number of applications used by employees must be carefully managed to optimize product engagement and maintain security. It also enables companies to track and manage SaaS subscriptions.

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Analytic Tools Feedback Software Customer Feedback Data Visualization 96