Gainsight

JUNE 17, 2020

Today I’m chatting with Lorna Henri , a customer success trailblazer and Global Vice President of CS, TAM, and Support at Mapbox. I wanted to talk with Lorna about hiring rockstar CSM and TAMs who are personable enough to build relationships and technical enough to know the product inside and out. Now, let’s dig in.

Technical Review 52

Technical Review Data Visualization Reporting Tools Customer Experience 52

Indicative

OCTOBER 23, 2020

What Technology Do You Need in Your Stack? As technology develops, analytics stacks become easier to set up, manage, and scale. The technology you choose will help you navigate your business into the future. It is important to customize the components of your analytics stack to meet your business’s unique needs.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Imaginary Cloud - Design

JANUARY 30, 2020

In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it. Namely, its potential to provide companies with actionable insights rather than with abstract raw data. However, it's essential that businesses don't underestimate those tools' UX design.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

The Product Coalition

APRIL 6, 2021

Key features of a modern agile analytics platform; how to truly democratize data and help biz users to create analytics at the “speed of thought” Hint: No IT-dependent centralized data-swamps No one in their right mind would think of filling out an IT ticket with requirements to make an Excel spreadsheet, right? How many forms are missed?

Data Visualization 109

Data Visualization Analytic Tools Customer Feedback Agile 109

ProductPlan

FEBRUARY 8, 2022

Inability to process and learn from the flood of customer feedback and data pouring in. While product management focuses on the customer, the product operations manager’s customer is the product team. Implementing or optimizing systems and processes. Implementing or Optimizing Systems and Processes.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

TIBCO - Thought Leadership

APRIL 9, 2019

With the dramatic rise in the importance of AI and automation, digital business leaders are faced with a daunting challenge: they need to simultaneously become more insight-driven, more automated, and more agile. Innovative technology is the solution. How can organizations find the right balance?

Reporting Tools 51

Reporting Tools Analytic Tools Data Visualization Technical Review 51

PMLesson's Ace the PM Interview

APRIL 26, 2022

Leaders in data science also focus on helping to distill complex concepts to teammates or developing new processes to streamline the collection of customer information. Data analytics professionals are typically comfortable with a wide range of technical programs and tech tools and are also skilled at coding.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Usersnap

JULY 17, 2020

Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. There are many reasons why Translation Management is important for your product’s customer experience. Why should you consider Smartling?

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

Gainsight

MAY 14, 2020

These game-changing speakers shed light on how they are using Gainsight to structure their Customer Success organizations, use data to drive processes, solve customer problems, and deliver results for their customers. PTC talked us through customer success transformation as a marathon to win the race against churn.

Data Visualization 52

Data Visualization Feedback Software Customer Feedback User Testing 52

Centercode

FEBRUARY 26, 2019

That’s because when it comes to successful Customer Validation, your processes and tools go hand in hand. If there’s one thing customer testing professionals need more of, it’s time. Done manually, tasks like user scoring, issue tracking, and feedback triage become massive time sinks. User Scoring.

Data Visualization 65

Data Visualization Feedback Software Analytic Tools Reporting Tools 65

Amplitude

MAY 27, 2020

This is only one more step in a long journey, but one that could not have happened without the support and feedback from all of our customers and partners. The world has never before seen a shift in usage to digital products like what our customers are experiencing now. COVID-19 and the shift to digital.

Analytic Tools 59

Analytic Tools Feedback Software User Testing Data Visualization 59

PMLesson's Ace the PM Interview

MARCH 20, 2021

Their role, then, would entail collecting, modeling, analyzing, and presenting that data while building machine learning or predictive analytics models so that a company can have insight into the future. Popular Data Visualization Tools Google Charts Tableau Grafana FusionCharts Chart.js Be sure to check them out! Hunt, Ronald L.

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64