Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Intercom, Inc.

MAY 13, 2022

Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. Call recording tools. Customer relationship management dashboards that provide reporting functions.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. After all, customer support interactions can be some of the most memorable opportunities to impress a user in need of assistance. Each method requires different tools to achieve the desired outcome.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

MARCH 10, 2020

But as we consider how we take our customer support fully remote, we are rethinking how we would use our workflows, automation tools, and day-to-day rituals to protect our team dynamics and productivity. When you don’t have the luxury of face to face interactions, meetings become a crucial tool for information sharing and discussion.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Userpilot

MAY 2, 2022

Net promoter score (NPS) is an important metric that measures customer satisfaction by calculating their likelihood of recommending your product. You can take measures to increase promoters by improving customer targeting or improving your product. The section below shows how Intercom users can get started with their survey.

Feedback Software 80

Feedback Software Product Research Data Visualization Reporting Tools 80

Userpilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. There's one more thing that product-led teams need: solid software tools.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization User Testing 76

Userpilot

JANUARY 19, 2022

Integrations are links between Userpilot and other tools in your stack. Common use cases: get more in-depth analytics across all your tools, give teams access to the same data, target end-users based on data received from Userpilot, monitor trial to paid conversion rate in your analytics tools. Productivity.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Technical Review 84