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A Guide to Customer Retention: Importance, Strategies & Metrics

Userpilot

To create an effective customer retention strategy, companies should set clear goals , gather customer insights, analyze churn reasons , implement strategies to address them, and continuously track and optimize their retention metrics. Book the demo to learn how to use it to orchestrate your customer retention strategy.

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How to Perform A Product Feature Analysis

Userpilot

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. A step-by-step process for effective feature analysis.

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What Is Secondary Navigation? [+ Examples]

Userpilot

Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. If you need to improve your platform's usability and user engagement, why not book a Userpilot demo to see how you can implement your navigation strategy? What is secondary navigation?

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Digitization of Customer Experience: 15 Best Practices For Managing Digital CX

Userpilot

On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. Increased customer satisfaction.

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How Can ISVs Benefit from Strong Analytics Offering?

Reveal

. – instead, users can focus on what data is telling them and act on it in the context of their workflow. . New app experiences and exciting new features give new opportunities to offer differentiating value to drive new revenue. Expanding your potential customer reach to appeal to more users. Request a Demo.

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How to Leverage AI in SaaS? (+Best Tools)

Userpilot

Book the demo to find out more! Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required Why should a SaaS business invest in AI systems? And differentiate between positive, neutral, and negative feedback. AI analytics are coming soon. Best AI SaaS tools: Hotjar.

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10 Ways of Adding Value to Products in SaaS to Drive High-Margin Sales and Increase Profitability

Userpilot

Invest in customer education throughout the entire user journey. If customers are taught how to use your product to its fullest potential, they’ll experience more value from it. Give them product training in the form of webinars, video tutorials , and help articles to guide them through the learning process.