Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period.

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User Testing Customer Experience Data Visualization Customer Feedback 104

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. In this article, we’re going to go over the benefits of customer education programs and the five steps you need to follow to launch one.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98