Userpilot

FEBRUARY 4, 2025

Free to paid conversion rate This user metric measures the percentage of users who upgrade from a free trial to a paid plan. The free to paid conversion rate is a metric for assessing your onboarding and initial user experience. It provides insights into how often users return and interact with your product.

Onboarding KPIs

Userpilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. Try to understand what the in-app user journey is like. Why aren’t app users engaging with it more? And how can you turn them into active users? What matters now is how you act on this data.

Onboarding KPIs

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Contact us or book a demo to check it out. Focuses on front-end metrics critical to user satisfaction.

Data Visualization

Userpilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs. Users get access to help just when they need it. But dont worry: I’m coming to help!

Analytic Tools

Userpilot

MARCH 5, 2025

To help you make the right choice, Ive gone through ten leading customer analytics platforms based on their strengths, features, pricing, and user reviews. Pendo – the best software for product-led insights. Mixpanel – the best cross-platform customer analytics software.

Data Visualization

Userpilot

MARCH 9, 2025

For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research.

Research Software

Userpilot

JUNE 20, 2025

Product Fruits for user feedback Product Fruits surveys are simple and easy to implement. Features include: In-product feedback and surveys without any coding required. Adoption Meter to track user moods and understand how users feel about your product or feature. Product Fruits reviews Product Fruits enjoys a 4.7-star

Analytic Tools

Userpilot

DECEMBER 31, 2024

Also, pricing is based on the number of daily sessions, and the costs can add up quickly as your user base grows. Requires technical knowledge: If you want to use Hotjars event tracking features, you must have some idea of coding. No-code builder in Userpilot. Try Userpilot Get a Demo 14 Day Trial No Credit Card Required 2.

Data Visualization

Userpilot

FEBRUARY 9, 2025

Soon after, a backlash followed, and users flooded social media with complaints. The new layout felt confusing, frustration spread, and app review scores took a hit. When users interact more, it may seem like a win. Numbers alone can be misleading higher engagement doesnt always mean user satisfaction.

Data Visualization

Userpilot

JANUARY 21, 2025

Frustrated sessions and frustrated users. They churn, leave negative reviews and bad word-of-mouth. Studies even show 88% of users are less likely to return after a bad experience, and 13% will tell at least 15 people about their frustration. You can design a survey like this, no-code, with Userpilot!

Data Visualization

Userpilot

MARCH 30, 2025

Plus, it connects with the web version so you can track the user experiences across mobile and web platforms. To start using Pendo mobile, you need to install the Pendo Mobile SDK in your app so it can track all the users data and connect it with the web app. Heres what you can add to your app experience: Carousels.

Data Visualization

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period. After users experience their ‘Aha!’

Analytic Tools

Userpilot

NOVEMBER 28, 2024

With so many options available, how do you choose the right session recording software for your team? We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences.

Analytic Tools

Userpilot

NOVEMBER 29, 2024

It captures every click, scroll, mouse movement, or keystroke to help you understand user behavior, identify friction points , and improve UX. All of which are essential for improving user satisfaction, building loyalty, and boosting retention rates. How can Fullstory session replays help analyze user behavior?

Data Visualization

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. This article will provide an in-depth guide.

Data Visualization

Userpilot

MARCH 27, 2025

Appcues Mobile at a glance Appcues is a no-code platform that enables product and customer success teams to design in-app experiences like onboarding flows and feature announcements directly inside your iOS and Android apps. This pattern captures user sentiments or specific issues they want to address.

Data Visualization

Userpilot

APRIL 8, 2025

Here are 3 methods that help you collect data and bring that conversation to life: Use mobile surveys to gather customer feedback Mobile surveys are a quick way to measure customer satisfaction, gather real-time feedback, and boost engagement. The best way to collect in-app feedback is to send well-timed NPS or CSAT surveys.

Customer Feedback

Userpilot

JUNE 4, 2025

Start with user base research Researching your user base helps you understand who is using your app and why they are using it. This approach enables you to establish a baseline for enhancing their mobile experience. Then, Id create segments to have a better understanding of the different personas in the user base.

Analytic Tools

Userpilot

JULY 10, 2024

And that’s why the customer experience software solutions you choose matter greatly. TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Userpilot helps you with customer engagement and data management.

Analytic Tools

Userpilot

SEPTEMBER 13, 2022

Knowing how to measure customer satisfaction is the key to unlocking insights that improve user sentiment , boost customer retention, and speed up growth. But, how do you measure such a subjective experience? In this article, we cover: Why you need to measure customer satisfaction.

Customer Satisfaction

Userpilot

MARCH 27, 2023

Net Promoter Score (NPS) is one of the most popular and effective ways to measure customer satisfaction and loyalty in a SaaS business. In this article, we’ll cover what an in-app NPS survey is, how to calculate it and measure user sentiment. Promoters (scored 9 or 10): promoters are customers who leave a positive review.

Feedback Software

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. Get a Userpilot Demo and learn more. What is an NPS Survey?

Feedback Software

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Get a demo.

Data Visualization

Userpilot

MARCH 12, 2024

If you want to revamp the UX design of your app without coding, why not book a Userpilot demo to see how you can implement in-app tooltips, spotlights, checklists, and more? Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is navigation UX?

Customer Experience

Userpilot

OCTOBER 24, 2022

You should always customize the design of your surveys and integrate them with your brand. The three best tools to create an NPS program without coding are Userpilot, Qualaroo, and InMoment. When used at regular intervals, it helps you understand how satisfaction and loyalty change throughout their customer journey.

Feedback Software

Userpilot

JULY 22, 2024

Negative word of mouth is a pervasive challenge in today’s digital-first world, where a single negative review or comment can quickly escalate into a full-blown crisis. This is particularly challenging for SaaS companies because most SaaS buyers rely on online reviews to make a buying decision or continue using a service. Lost sales.

Feedback Software

The Product Guy

NOVEMBER 15, 2019

In many cases the amount of time spent resolving an issue (by support, development, account management, training and even, sometimes, the CEO) seems far in excess of the time it would have taken to design & build the software correctly in the first place. The testing revealed that the tool had significant usability issues.

Product Research

Userpilot

JUNE 28, 2023

This is the key question we answer in our in-depth review. Finally, we explore how you can leverage them to collect actionable customer feedback. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs. Are HubSpot surveys any good?

Product Research

Userpilot

FEBRUARY 12, 2023

Every user experience is composed of many microinteraction examples, big and small. In this blog post, we’ll look at some real-world examples of microinteraction use cases and learn how you can implement them into your own designs for better user experiences. What are microinteractions?

Customer Experience

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Search no further.

Analytic Tools

Userpilot

AUGUST 10, 2022

Customer insights help you get a deeper understanding of your customer’s needs and meet them with product tweaks. You will also detect crucial friction that hinders the user experience while analyzing numerous customer touchpoints. Why are customer insights important? User interviews.

Data Visualization

Userpilot

AUGUST 27, 2024

Heap also automatically records other data associated with each user, session, and event to help its users further enrich their data. You can start using Heap’s Autocapture by adding the provided code snippet to your website header. Book a demo now to learn more. Users need to contact sales for price estimates.

Data Visualization

Userpilot

SEPTEMBER 30, 2024

We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. Book a demo to find out more! Challenge: Relying on busy developers to build onboarding flows Reading Eggs has two user personas : the learners and their parents.

Product Research

Userpilot

MAY 3, 2023

It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights.

Data Visualization

Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Book a demo to learn more.

Analytic Tools

Userpilot

OCTOBER 15, 2022

Customer feedback is the process of gathering feedback from customers after they have used your product or service. Customer feedback surveys help you identify points of friction with the user experience and enhance the customer experience. Collect positive and negative feedback from review sites.

Feedback Software

Userpilot

MAY 18, 2022

You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. Pendo users submit feedback on demand and then use priority sliders to rank their submissions in order of importance. Despite its high cost, Pendo Feedback cannot collect user satisfaction data.

Feedback Software