Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. Understanding these different groups is crucial for tailoring marketing campaigns.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 98

Usersnap

OCTOBER 12, 2021

Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements. The passion behind Erste Group’s customer-centric strategy. What do the customers need?

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

MAY 1, 2024

How to create a great product experience for your digital products: Define your user persona and their needs. Develop and implement your digital experience strategy. Userpilot can help you build digital experiences and monitor user behavior to make iterative changes.

Customer Experience 91

Customer Experience Feedback Software Analytic Tools Product Research 91

Userpilot

MAY 8, 2024

TL;DR User needs analysis involves different techniques to gain a deeper understanding of users’ goals, motivations, and requirements. User analysis offers several benefits, including improved user satisfaction and retention. Analyze your product trends for each customer persona through funnel and trend analysis.

Customer Feedback 82

Customer Feedback Data Visualization Customer Experience User Testing 82

The Product HQ

FEBRUARY 1, 2023

Curious to know how to advance your career as a long-term product manager as either s group product manager or principal product manager? Product managers are responsible for establishing a product’s vision and long-term business strategy while ensuring that all stakeholders are aware of said strategy. Then look no further.

Product Management 52

Product Management Product Manager Certifications User Testing 52

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. First of all, PLG strategies use the product as the primary marketing channel.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Marketing 95

Userpilot

APRIL 16, 2024

Identify and remove friction – Spot areas of low engagement within your product and identify precise steps where users struggle. This data helps eliminate friction points from the user journey. Create data-driven product strategies – End-user behavior analytics takes the guesswork out of product development.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

JUNE 14, 2023

Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale.

Product Research 96

Product Research Feedback Software User Testing Customer Feedback 96

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. It also explores 15 strategies that help UX designers build trust in potential users. Provide testimonials to build user trust People trust other people.

User Testing 95

User Testing Customer Feedback Customer Experience UX 95

Userpilot

AUGUST 16, 2023

TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPIs measure the performance of customer service teams and customer support management. Improve customer satisfaction. Customer Effort Score.

Onboarding KPIs 96

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 96

Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. Product roadmaps provide a high-level view of all product development motions, including UX ones. The process of creating a UX roadmap starts with goal-setting (e.g.,

Roadmap 98

Roadmap Customer Experience UX Product Research 98

Userpilot

FEBRUARY 4, 2023

Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. Using tooltips and running webinars to guide customers can help you drive feature discovery. You can develop and execute strategic initiatives with the OKR framework. Initiative example #2.

Feedback Software 95

Feedback Software Analytic Tools Research Software Product Research 95

Userpilot

APRIL 29, 2024

Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties. For example, psychographic segmentation groups them based on their personality traits while behavioral segmentation – on their product usage. How to create segments.

Customer Experience 97

Customer Experience User Testing Customer Feedback Analytic Tools 97

Userpilot

FEBRUARY 28, 2023

Product feedback helps you determine how well your product satisfies user needs. Feature requests are a good way to collect ideas for future product development. Customer preference feedback shows you which feature or design users like better. To collect customer loyalty feedback , use NPS surveys.

User Testing 90

User Testing Customer Feedback Feedback Software Product Research 90

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Let’s get to it.

Data Visualization 95

Data Visualization User Testing Customer Feedback Analytic Tools 95

Userpilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good product marketing framework has three main components: a go-to-market strategy , a product marketing strategy, and a growth strategy.

Feedback Software 99

Feedback Software Research Software Analytic Tools Product Research 99

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. More personalized experiences for customers with segmentation and customer data.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Customer Feedback 100

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. Segment customers with Userpilot.

Feedback Software 87

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 87

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. What is trend analysis? But how do you do this?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

OCTOBER 18, 2021

Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. Follow up on users’ feedback.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Onboarding KPIs 94

Userpilot

SEPTEMBER 21, 2022

Collecting feedback data provides users with different ways to share their thoughts about your product. Gather feedback on product user satisfaction so you can find ways to improve customer loyalty. Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

JUNE 20, 2023

Survey analytics is the process of interpreting customer feedback from surveys to gain actionable insights and identify improvement opportunities. You can continuously drive customer value once you successfully harness user feedback to build data-driven business strategies. This can help increase customer satisfaction.

Data Visualization 83

Data Visualization Analytic Tools Product Research Feedback Software 83

Userpilot

OCTOBER 15, 2023

TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences. Feature tagging enables marketing teams to track feature usage and improve adoption across user segments. moment in the most direct way. Why does it matter?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 97

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. Once you have a clear goal, develop specific research questions that you want your research to answer.

Data Visualization 91

Data Visualization User Testing Research Software Product Research 91

Userpilot

APRIL 19, 2024

TL;DR Market research is vital for making informed business decisions, enabling companies to understand the market, target audience, and competitors, reducing risks, and optimizing marketing communications and product strategies. Focus groups. The outcome? Interviews. Product trials. Each method has its benefits.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

MAY 6, 2024

Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development. Product usage data captures how users interact with the product to inform development and engagement strategies. User profiles improve decision-making.

Analytic Tools 60

Analytic Tools Data Visualization Feedback Software Research Software 60

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 59

Agile Data Visualization Feedback Software Reporting Tools 59

Userpilot

APRIL 25, 2024

Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers. This allows you to refine your business strategies and make decisions based on solid evidence.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you access key insights to: Improve free trial to paid conversion rate. Create data-driven product strategies. Reduce customer churn. Delight customers. Metrics to track when conducting behavior analytics: User activation rate. Fixing it creates a seamless user experience.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software User Testing 94

Userpilot

MARCH 31, 2023

Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. So let’s find out how to achieve this and boost customer retention. TL;DR Customer attrition occurs when customers stop doing business with you. Track in-app user engagement.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

UX Studio: Product Management

MARCH 19, 2021

As a group of researchers at uxstudio we tend to seek new methods and ideas that we can share with each other and use to improve our work. Our group set a goal to learn more about features and user needs prioritization. Especially in early phases of the development, where resources are scarce. Development.

Product Research 109

Product Research User Testing Development Customer Experience 109

Userpilot

DECEMBER 23, 2023

It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. It’s how many users abandon the product. User journey stages.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. That’s because a big part of the role involves collecting and analyzing market and consumer data to guide product development. Want to see how? Book the demo!

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

SEPTEMBER 28, 2022

Tracking product management metrics helps you improve your product, identify and remove friction in the user journey, and make data-driven decisions. Tracking these metrics can show whether you’re on the right path and whether your product meets the needs of your customers. Customer Acquisition Cost (CAC). CSAT survey.

Onboarding KPIs 82

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 82