Intercom, Inc.
DECEMBER 4, 2018
At Intercom we think a lot about what it means to deliver a differentiated customer experience. We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers.
Intercom, Inc.
DECEMBER 6, 2022
My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. We strive to help users reach their goals with ease, while making the process feel delightful. Add elements of delight.
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Intercom, Inc.
DECEMBER 2, 2019
While 88% of support teams offer customer support in more than one language, just 28% of end users say they actually see support offered in their native language. But for those willing to invest in a comprehensive multilingual support strategy, the payoff is huge: improvements in customer satisfaction and operational efficiency.
Intercom, Inc.
MARCH 28, 2022
As a result, digital technologies are being seen as the critical differentiators they are. By making chat their primary support channel, they’ve been able to increase agent productivity and engagement, resolve 1 in 5 inbound conversations automatically, and maintain a customer satisfaction score of 90%. Read more ?.
Intercom, Inc.
SEPTEMBER 21, 2022
Plus it’s an amazing way to differentiate against the competition. 4 beliefs about the future of customer support. This is because they’re vastly superior for both customers and companies. The right tool will enable support teams to: Proactively get ahead of known issues before customers even start reaching out for help.
Intercom, Inc.
JULY 19, 2021
When asked about the key business benefits they’ve experienced from being able to scale conversational support across their organization, support leaders and decision makers reported: Improved customer retention (60%). Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased ROI (54%).
Intercom, Inc.
DECEMBER 11, 2018
What differentiates Intercom is how engaging the the Visitor Auto Messages are. Lauren says, “Before we were fielding inbound requests just using email and phone, but with chat we’ve opened up a completely new channel for sales. As a result, we’ve seen our customer satisfaction scores increase from 8.8
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