Userpilot

JULY 18, 2023

The average revenue per user. Customer loyalty. Overall customer satisfaction. Apply these 7 retention strategies to reduce churn rates: Personalize user onboarding for different user segments. Use interactive walkthroughs to contextually guide new customers. Feature announcement modal in Userpilot.

User Testing 84

User Testing Feedback Software Data Visualization Customer Feedback 84

Gainsight

APRIL 10, 2023

Digital CS is a key differentiator that can help companies win new business and scale efficiently to get a competitive edge. B2B SaaS companies that fail to meet these expectations risk losing customers to competitors who can provide better digital customer engagement.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Intercom, Inc.

JUNE 19, 2018

We’ve found that offering new customers real-time support can improve NPS scores by up to 15% and drive incremental growth in new business revenue. With Intercom embedded in Xplenty, customers don’t have to move away from the system to have the conversation. Articles recommends what content to write next based on customer searches.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Userpilot

OCTOBER 31, 2023

For example: Interactive product tours : Automated product tours can step users through the key features of your app and show them exactly how to use them with an easy-to-follow guide (or direction to your knowledge base). Cons Not scalable : Personalized calls require a huge amount of resources as your user base grows.

Feedback Software 87

Feedback Software Customer Experience User Testing Customer Feedback 87

Userpilot

JANUARY 31, 2022

Increasing your customer lifetime value and LTV:CAC ratio. Enhance user experience right in the app. It’s no secret that a product-led user experience can improve your trial to paid conversion rate and help you differentiate your solution from that of competitors. Gather valuable insights from in-app user feedback.

Feedback Software 92

Feedback Software Onboarding KPIs Customer Feedback User Testing 92

Intercom, Inc.

SEPTEMBER 23, 2021

So it makes sense to have a knowledge base with frequently asked questions they can quickly sort through, or even a chatbot to help point them in the right direction. ” And I thought to myself he’s right because doing these customer satisfaction surveys and all that measures history.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. Net Revenue Retention is the percentage of revenue that you retain from existing customers within a particular period. Tracking user behavior is greatly enhanced by the use of segmentation.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JULY 14, 2021

So we’ve classified the different alternative onboarding tools by a) user persona b) JTBD (Job-To-Be-Done – in other words, what you want to use the tool for). Because still – there are some differentiators that may affect your choice. That way you’ll see there aren’t in fact 15 Userpilot alternatives. There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

NOVEMBER 11, 2022

With its user-level segmentation, you can set up basic contextual onboarding to differentiate user experience. If this is the case, you should be looking for alternative tools to power up your user onboarding. The best user onboarding is contextual and it happens right where the users need it, inside your app.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JULY 20, 2023

That said, let’s go over 13 tools that are perfectly capable of creating customer self-service portals and can potentially fit your needs. Customer self-service portals are essential to save your customer service team time, provide proactive help , reduce ticket volume, and personalize the customer experience.

Embedded Analytics 94

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 94

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. Competitive advantage : Customers stop doing business with an organization due to poor support.

Feedback Software 78

Feedback Software Analytic Tools Customer Feedback Customer Experience 78

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality.

Feedback Software 85

Feedback Software User Testing Product Research Customer Experience 85

Userpilot

DECEMBER 6, 2023

Just like product-led and marketing-led growth, it recognizes the importance of retaining customers to achieve sustainable growth. Focusing on delivering a delightful experience helps companies increase user satisfaction , which results in increased customer loyalty and retention. in computing to use? in computing to use?

Analytic Tools 72

Analytic Tools Feedback Software Customer Experience Data Visualization 72

Userpilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run.

Feedback Software 83

Feedback Software Analytic Tools Customer Feedback Customer Experience 83

Userpilot

JUNE 27, 2023

However, some users have mentioned limitations in analytics and customization options HelpScout is a user-friendly customer support platform with a collaborative inbox, knowledge base, and chat features. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. TL;DR HelpScout is a user-friendly customer support platform with a collaborative inbox, knowledge base, and chat features.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. But how do you provide top-notch customer service? This metric measures the company’s ability to resolve a customer’s problem within the first interaction, with no follow-up.

Feedback Software 84

Feedback Software Research Software Reporting Tools User Testing 84

Userpilot

APRIL 15, 2024

This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. By establishing a reputation for excellent customer service, you’ll not only retain customers but also create a powerful point of product differentiation.

User Friction 96

User Friction Customer Communications Analytic Tools Feedback Software 96

Intercom, Inc.

DECEMBER 11, 2018

What differentiates Intercom is how engaging the the Visitor Auto Messages are. LetsGetChecked uses Intercom’s self-service knowledge base to reduce support costs and have higher quality conversations. As a result, we’ve seen our customer satisfaction scores increase from 8.8 since implementing Intercom.”.

B2C 126

B2C Customer Experience User Testing Product Research 126

Userpilot

MAY 30, 2023

TL;DR Whatfix is a widely recognized digital adoption tool that effectively addresses the requirements of both customer and employee onboarding. It streamlines the creation of onboarding flows and knowledge bases , making the process more straightforward. Self-service has never been easier.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 6, 2022

Creating customer experiences that consistently meet and exceed their expectations is a huge differentiator in a customer-centric market where they can easily switch to another brand. Leveraging effective customer communication is key when it comes to growing SaaS businesses. Increased customer satisfaction and retention.

Customer Communications 80

Customer Communications Feedback Software Research Software Analytic Tools 80

Userpilot

FEBRUARY 27, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 23, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 24, 2023

Whatfix is a robust tool for increasing product adoption, which is appropriate for both employee and customer onboarding. With Whatfix you can create interactive user guides and knowledge bases with ease. Users just get access to help, when they need it. Ideal for both customer and employee onboarding.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MAY 30, 2023

TL;DR Whatfix is a popular digital adoption tool that can be used for both customer and employee onboarding. The tool makes it easy to create onboarding flows as well as knowledge bases. If this is the case, you should be looking for alternative tools to power up your user onboarding. Self-service has never been easier.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 27, 2023

Whatfix offers a well-made product that allows you to create user flows, knowledge bases , and task lists to get new users engaged and learning. On top of this, their analytics platform is easy to understand and helps you keep track of behavior analytics, guidance analytics, and user feedback all in one place.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MAY 30, 2023

TL;DR Whatfix is a renowned digital adoption tool that simplifies the creation of onboarding flows and knowledge bases. Whatfix offers a well-made product that allows you to create user flows, knowledge bases , and task lists to get new users engaged and learning. Self-service has never been easier.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MARCH 15, 2023

It is a top digital adoption platform for creating user flows, knowledge bases, and task lists, as well as providing analytics and user feedback management. its easy-to-use interface, user segmentation, and in-app guidance. Users just get access to help, when they need it. The pros of Whatfix are i.a.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MAY 8, 2023

Whatfix offers a well-made product that allows you to create user flows, knowledge bases , and task lists to get new users engaged and learning. On top of this, their analytics platform is easy to understand and helps you keep track of behavior analytics, guidance analytics, and user feedback all in one place.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 18, 2022

The customer experience trend we’re seeing here is more businesses switching from active to passive customer feedback. Active feedback collection happens when you trigger customer satisfaction surveys and directly ask for feedback. It’s more contextual and isn’t as disruptive.

Feedback Software 94

Feedback Software Data Visualization Embedded Analytics User Testing 94

Userpilot

MAY 30, 2023

TL;DR Whatfix is a well-known digital adoption tool that caters to both customer and employee onboarding needs. It simplifies the process of creating onboarding flows and knowledge bases. If this is the case, you should be looking for alternative tools to power up your user onboarding. Self-service has never been easier.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 24, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. Allows you to develop knowledge bases for self-help solutions. Pros of Whatfix? Here are its pros.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 22, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost, while increasing customer satisfaction. Users just get access to help, when they need it. Allows you to develop knowledge bases for self-help solutions. Pros of Whatfix? Here are its pros.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MAY 30, 2023

Plus, it’s on the expensive side, and users have to go through a steep learning curve to truly adopt the product. Stonly is a budget-friendly option that enables its users to create helpful knowledge bases. and that want a tool primarily for the Knowledge Base use case. What is Stonly best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 18, 2023

Help Scout is a help desk designed to support businesses in their customer service efforts, offering a variety of tools for customer interactions including a knowledge base, contextual help through beacons, live chat and in-app messaging , and reporting. Self-service has never been easier.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 8, 2023

Stonly positions itself as a budget-friendly alternative to its more expensive competitors, but in fact – it’s more of a CS tool for building knowledge bases than a product adoption tool for onboarding. and that want a tool primarily for the Knowledge Base use case. Userpilot for user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52