Customer Satisfaction Differentiation Software Improvement Tools 
Intercom, Inc.
SEPTEMBER 21, 2022
Many of the old-fashioned ways support teams have delivered support in the past – such as using “do-not-reply” emails and keeping customers on hold for hours – just don’t cut it anymore. Poor support tools and tech stacks are slowing teams down. The tools that support teams use are often clunky and outdated.
Mironov Consulting
MAY 2, 2019
When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. For software products, the development and design process *is* the manufacturing process.
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