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Customer Experience Automation in SaaS [Best Tools Included]

Userpilot

Interested in providing better customer experiences with customer experience automation? The SaaS market is competitive, and it’s not enough to have a good product. Many brands have great products but what makes you stand out from the competition is customer experience (CX). What is customer experience (CX) in SaaS?

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

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What is NPS & How to Increase It? + Benchmark Report 2024

Userpilot

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. Let’s explore our product metrics benchmark and learn: What NPS is and why it’s important for SaaS businesses. NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth.

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PLG for Enterprise: Best Practices for Scalable Business Growth

Userpilot

To aid feature discovery , use contextual in-app messages that show users the relevant features at the exact moment when they need them. Using analytics tools like funnel and paths analysis or session recordings helps teams identify friction. What is product-led growth for enterprise customers?

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Event Data for SaaS: A Complete Guide with Examples

Userpilot

It encompasses a wealth of data like user actions, feature usage, and beyond. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. TL;DR Event data refers to customer-generated information that indicates specific customer activities.

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Product Conversion: How To Measure & Optimize It for Your SaaS

Userpilot

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? to bring in customers. Product conversion rate has more importance than most SaaS businesses give it. A good product conversion rate for a SaaS company is typically between 2% and 5%.

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SaaS Growth: Metrics, Strategies, And Trends – The Ultimate Guide For 2021

Userpilot

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.