Intercom, Inc.

JUNE 23, 2020

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. Download The Conversational Support Funnel Starter Kit. Yet customer expectations continue to rise.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Intercom, Inc.

NOVEMBER 30, 2021

Download The Ultimate Modern Support Tech Stack guide. The anatomy of a modern customer support tech stack . Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Usersnap

JANUARY 20, 2023

Informational self-service tools allow customers to handle customer support inquiries independently. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52