Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Three retargeting methods to boost customer engagement. Over the past four years, we’ve seen the volume of in-app surveys grow exponentially.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. In both cases, there should be a proper high-level product vision and a product roadmap.

Feedback Software 127

Feedback Software Analytic Tools Onboarding KPIs B2B 127

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. TL;DR Customer analytics involves gathering and interpreting customer data for actionable insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Iterate on the feedback if necessary.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It attracts honest feedback.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

MAY 27, 2024

Customer perceptions matter because they influence customer retention , brand reputation, competitive advantage, and referrals. Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. Adding UGC to an upgrade prompt with Userpilot. #2

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

DECEMBER 13, 2023

Thanks to that, they can design user experiences that not only enable users to achieve their goals but also feel appreciated and cared for. This translates into higher customer satisfaction and brand loyalty. UX goals should be measurable, relevant, and aligned with both the user’s needs and the UX vision.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. This means collecting feedback data to measure customer satisfaction.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. You’re not alone.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

Artificial Inteligence 133

Artificial Inteligence Reporting Tools Feedback Software Research Software 133

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. To grade OKRs, use a scoring system on a scale of 0.0

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Intercom, Inc.

JANUARY 12, 2022

Collecting customer feedback is crucial to making smart product decisions, but it can be time-consuming for both our team and our customers. This might mean compromising on production speed, or on customer satisfaction if our users feel they’re being contacted too frequently.

User Testing 118

User Testing Customer Feedback Feedback Software Product Research 118

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. As a result, the best product managers thrive on their ability to move quickly, minimizing time to market for feature releases.

Research Software 91

Research Software Feedback Software Technical Review Software Review 91

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. How are SaaS products measured?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

NOVEMBER 30, 2022

A personalized customer experience encompasses any interaction with your product or service where you’ve made specific decisions based on data about the user, whether that’s user preferences, role type, or something else. You’ll need a tool to help you translate all this into reality.

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. To see how Userpilot helps SaaS companies grow, book the demo!

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Usersnap

APRIL 2, 2020

To be able to do this, you need to know how customers feel about your product and the service you provide, as well as find out what you could do to improve. This is where a customer feedback tool can help. What is a customer feedback tool. The importance of collecting customer feedback.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Userpilot

JANUARY 17, 2023

Where you need to determine the meaning of your customers’ success by creating user personas. Which involves the implementation of your product through in-app onboarding and self-service support. When the customer starts getting results from your product and getting hyped through gamification.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Price comparison tools often didn’t work. Usersnap 2. Crazy Egg 3.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Usersnap

APRIL 2, 2020

To be able to do this, you need to know how customers feel about your product and the service you provide, as well as find out what you could do to improve. This is where a customer feedback tool can help. What is a customer feedback tool. The importance of collecting customer feedback.

Feedback Software 52

Feedback Software User Testing Data Visualization Reporting Tools 52

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. It informs you whether your product growth is fine or if you should make tweaks to improve results. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. They typically measure opinions or feelings about a statement or your product with five answer choices ranging from the most negative to the most positive (with a neutral option in the middle). PMF surveys.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

The Product HQ

JUNE 10, 2024

Are you looking to break into an exciting career in B2B product management? Then ensure you have the right skills before commencing a B2B product manager job. B2B Product management guides the activities of the entire product life cycle from product indentation to its final launch.

B2B 52

B2B Product Research User Testing Data Visualization 52

Userpilot

DECEMBER 12, 2023

Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. There are several reasons why your SaaS product needs a UX map.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Winning users back with targeted emails.

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97