Intercom, Inc.

JUNE 23, 2020

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. Customer support is undergoing massive, irreversible change. Yet customer expectations continue to rise.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Intercom, Inc.

MAY 13, 2022

Businesses today have to prioritize customer service solutions that leave their customers feeling heard, appreciated, and valued. . Oftentimes a good customer service experience starts with developing a sound process. What is a customer service process? What industries have the best customer service?

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Business of Software Conference

JANUARY 28, 2019

He’ll be talking about how to scale and onboard sales teams effectively. and you will all have experienced it if you worked in different organizations every type of sales, as customers you will have received calls from the brilliant where you feel looked after, supported and serviced and you had the terrible experience of it as well.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Userpilot

APRIL 26, 2024

There are five key metrics you can use to measure customer success: NPS, churn rate , customer stickiness score, customer lifetime value, and CES. Interactive walkthroughs are better than linear product tours because they help customers learn at their own pace and retain more information. Self-support systems.

Feedback Software 56

Feedback Software Analytic Tools Research Software User Testing 56

Userpilot

JANUARY 10, 2022

There are five key metrics you can use to measure customer success. Interactive walkthroughs are better than linear product tours because they help customers learn at their own pace and retain more information. Self-support systems can help customers solve their problems sooner while also reducing the load on your representatives.

Feedback Software 90

Feedback Software Analytic Tools Research Software User Testing 90

Userpilot

JULY 24, 2023

Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media. Driving account expansion to increase the amount of revenue that your loyal customers generate is always a core goal for any SaaS marketer.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Marketing 66