Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. What’s worse, you will find multiple tools in each category, making it incredibly difficult to pick the tool that satisfies your needs and offers the best value for money.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

The Product Coalition

AUGUST 30, 2021

Driven by new global food trends, the flavor industry has grown towards organic and natural ingredients. Flavor industry: Market overview The global flavor market has experienced dramatic growth in the food & beverage sector in the past few years. New technologies help to derive the flavors from fruits and vegetables.

Reporting Tools 158

Reporting Tools Software Review Systems Review Technical Review 158

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

MAY 27, 2025

When you think of Whatfix, your mind probably goes to a digital adoption or an employee onboarding platform. But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. The question is: Can Whatfix mobile give you what youre looking for? moment faster.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Data Visualization 93

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. billion U.S.

Data Visualization 144

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 144

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. Subsequently, McKinsey & Company found that the COVID-19 crisis had accelerated the digitization of customer interactions by several years.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Reveal

OCTOBER 25, 2023

Reveal Embedded Analytics The critical role of customer satisfaction in today’s hyper-competitive, data-centric world is unequivocal. It’s not merely an indicator of customer loyalty; it’s an indicator of your business’s trajectory. But in the customer satisfaction area specifically, it does wonders.

Data Visualization 103

Data Visualization Embedded Analytics Analytic Tools Customer Satisfaction 103

Userpilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? There are quite a few solutions around, so it might be difficult to find, especially as we’re not talking about one specific set of tools but rather a whole range of different solutions covering a range of use cases.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Pendo – the best software for product-led insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JUNE 29, 2024

Today’s article provides a practical guide to help you decide whether to build or buy your product analytics tool. TL;DR The build vs. buy strategy is a decision-making framework organizations use to determine whether to develop a solution in-house (build) or purchase it from an external provider (buy). Greater data security.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Research Software 105

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? This comprehensive guide breaks down the top 10 platforms, comparing features, pricing, and benefits to help you make an informed decision. Are you looking to map your customer journey for marketing automation purposes?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

MARCH 30, 2025

The key is to understand your users and continuously optimize your mobile app for exceptional value. We also included industry benchmarks to help you know how well youre performing! 1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. Is our app attracting new users effectively?

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Customization options: Can you tailor the platform to match your brand identity and specific needs?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. We wanted a deeper view into the industry, and so, we surveyed almost 300 leaders across a range of industries to discover the key trends emerging in the customer support space.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. This is especially true when trying to implement an in-app support infrastructure within your platform. Want to improve your fintech customer experience?

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Let’s dive in!

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 2, 2024

They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? If you’re in two minds about which customer intelligence software to use, we’ve got you covered. Book a demo now to see it in action.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

JUNE 21, 2021

Chats can help people in different ways; from clarifying basic queries or customer support to converting inquiries to business. With the influence of mobile phones and modern technology, messaging or texting has become the most convenient form of communication. Multi-platform coverage ?—?in Scalable chat solutions ?—?the

Analytic Tools 158

Analytic Tools Reporting Tools Customer Communications Data Visualization 158

Reveal

DECEMBER 23, 2024

Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. What product analytics is and why it matters How to implement product analytics tools effectively What is embedded analytics? Why Is Product Analytics Important?

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Transactional chatbots are often specialized in particular domains or industries. Users ask Siri questions and have conversations with it via a messaging environment.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? The short answer is both since each method analyzes customer loyalty but at a different depth. So, let’s break it down and study what method is best for measuring user sentiment and why. NPS vs CSAT: why you should use them together.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

Userpilot

JULY 18, 2024

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. The average NPS rates across different industries, company sizes, and growth strategies. TL;DR Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others.

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Klaus partnered with Intercom, Aircall , and Support Driven to create the second edition of the highly anticipated benchmark report.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Intercom, Inc.

MAY 18, 2021

To start a startup, to take on incumbents, to disrupt an industry – all of this requires believing that you see things changing. Believing that customers who try it will see better results. 71% of respondents believe that scaling conversational support will allow them to either stay competitive or become an industry leader.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 – Technographic —preferred device and operating system. – Firmographic (for B2B) —company size, industry, and annual revenue.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. In short, there’s a need to implement technologies that can simplify data gathering, assorting, and managing, now more than ever. The most basic tool that drives ML is an algorithm. billion U.S.

Artificial Inteligence 198

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 198

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. However, it’s not easy to pick a tool among a myriad of tools available on the market. Let’s dig in! Get a demo.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105