Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

MAY 27, 2024

Now let’s go over how you can improve and create positive customer perception: Personalize customer experience : Segment user base and design relevant product experiences for each. Deliver ongoing training : Engage users with educational content like webinars and tutorials. Why does customer perception matter?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption occurs when customers start using a particular feature to meet their goals. 5 Key feature adoption metrics that product managers must track. We’ve got you covered!

Onboarding KPIs 97

Onboarding KPIs Feedback Software Analytic Tools Research Software 97

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Implementing an onboarding checklist to help users progress through the customer journey.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JUNE 12, 2024

The product specialist role offers ample opportunities to advance your career in different functions, such as product management and customer experience. Don’t skimp on lifelong learning : The best product specialists strive to stay on top of industry trends, changing user preferences, and new technologies.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 27, 2024

In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? TL;DR Customer loyalty is a measure of how committed customers are to your product or service.

Data Visualization 105

Data Visualization Product Research User Testing Customer Experience 105

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! B2C marketing.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

APRIL 1, 2022

How can product managers prepare products for expansion into other markets? How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures. What is a product localization strategy?

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

JUNE 12, 2024

ChurnZero (Best tool for Customer Retention) : ChurnZero also helps with monitoring product adoption and customer insights. With Churnzero, you can see customer data throughout the customer lifecycle. Checking in on the customer regularly, even after a successful onboarding process.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

Userpilot

JUNE 12, 2024

Also, you have to collaborate with multiple teams and find ways to minimize friction in the customer journey.Having the right tools at hand can help CX specialists do their jobs better. You can use it to share insights from customer behavior data and feedback and guide the decision-making process for cross-functional teams.

Data Visualization 52

Data Visualization Customer Experience Reporting Tools Analytic Tools 52

Userpilot

MARCH 6, 2024

Why it is important for your product management efforts. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Thanks to that, you can allocate your resources adequately and reduce customer acquisition costs.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Learn the latest strategies for your most personal, efficient support team yet.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Outbound 201

Userpilot

JULY 17, 2023

These customer experience analytics will give you a clear idea of customer satisfaction, customer loyalty , and other metrics that reflect how customers interact with your product. Why is data analytics important for improving customer experience? Improve customer satisfaction and loyalty.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

FEBRUARY 4, 2023

You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery. Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. Goal Objectives Strategy Tactics (GOST) marketing plan model.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. TL; DR. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Why is customer education important? Customer training helps improve customer satisfaction.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

OCTOBER 18, 2021

Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. Follow up on users’ feedback.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

MAY 6, 2024

Product usage data captures how users interact with the product to inform development and engagement strategies. Psychographic data on attitudes, interests, and values allows tailoring products and marketing to resonate with users’ lifestyles. Use profile data to create strategies enhancing customer experience.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Gainsight

DECEMBER 2, 2019

Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Here are 10 articles and webinars that focus on the foundational aspects of customer retention and best practices to create a best-in-class customer retention strategy. What is Customer Retention?

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. Adjust your marketing strategy and positioning to ensure you’re promoting the true value of your product. Address customer pain points and show how your product can help alleviate them. Let’s get started.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

The Product Coalition

DECEMBER 19, 2019

Content: What is customer experience What factors is customer experience formed from? Why customer experience management is important Customer experience management?—?whose Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all.

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. What does a customer success manager do?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

APRIL 10, 2024

Through customer retention management. The longer you can retain your customers, the more revenue you make and save from not having to find new ones. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

JUNE 16, 2024

You’ll have to become an expert in certain aspects of the product and outline strategies to enhance those features. Product Manager (5-6 years) : After gaining experience as a senior product specialist, you can transition into the role of a product manager. They also have to stay on top of user behavior and market trends.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JANUARY 9, 2023

What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Customer retention marketing is any marketing that aims to keep both new and current customers happy. Personalization strategies help improve customer value and boost loyal customers.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

MARCH 17, 2022

In-app guidance is one of the best ways to train customers, but you should have a strategy before you start. Otherwise, you risk confusing the user with cluttered UI and too much information. An online training session is another powerful way to onboard new platform users. Types of end-user training for a SaaS product?

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit? Segment users based on their jobs to be done to give engagement a boost.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Gainsight

JULY 31, 2023

In this blog post, we’ll take you on a VIP tour through the Sonos Community with Ditte Solsø Korsgård, Community Manager at Sonos in a special webinar hosted by Remco de Vries, VP of Global Demand Generation at Gainsight, to uncover how the Digital Hub has become a cornerstone of Sonos’ community and Customer Success strategy.

Customer Experience 52

Customer Experience Data Visualization Customer Feedback Webinar 52

Gainsight

DECEMBER 14, 2020

The better approach is to interact with customers digitally, during an active session with your product, because you have their attention and are more likely to trigger an immediate reaction. You can communicate with customers through any channel, from in-person to online, to over the phone.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MAY 23, 2024

You must deliver an excellent customer experience throughout the entire customer journey to stand a chance, especially against established players. In the article, you will learn how to build your customer experience strategy. Offer self-service channels like chatbots and resource centers for higher customer satisfaction.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Here are six critical product management KPI’s (Key Performance Indicators) that every product manager should know. Net Promoter Score (NPS).

Onboarding KPIs 65

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 65

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. The Ansoff Matrix of Growth Strategies.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Split

MAY 9, 2024

Successful planning intertwines strategy, communication, and the use of tools. This post presents practical tips for successfully planning and implementing feature releases, covering everything from setting clear goals to advanced strategies, including feature flags for deployment control.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Analytic Tools User Testing 59

Userpilot

MARCH 25, 2022

You can use custom event triggers to target your surveys to specific user segments at a specific moment in their user journey. Truth be told, there are many options to gauge customer satisfaction — in-app surveys, email surveys, phone calls, you name it. Loyal users are more likely to say “yes” to this request.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

JANUARY 19, 2023

Tracking customer retention costs is important because it helps to evaluate pricing strategies , measure return on investment (ROI), and identify the real customer lifetime value (CLV). What does customer retention cost include? Expenses to train and develop customer success team members and pay and retain the employees.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Intercom, Inc.

JULY 1, 2020

A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for support reps to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need.

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239