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How customer expectations are rising – and what to do about it

Intercom, Inc.

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Cater to customers’ preference for chat.

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Systems Thinking Approach to Implementing Kanban (STATIK) for Scrum Teams

Agile Velocity

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

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What the Newest Review Data Means for SaaS Companies

Gainsight

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

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How to Build and Sustain Organizational Resilience

Agile Velocity

It is about building and sustaining organizational resilience–at individual, team, system and organizational layers–in the face of a VUCA* world, cranked up to eleven. Organization: building plans, creating systems and structures to work effectively, and use their energy efficiently. Leadership Agility: Shaping the System.

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21+3 NPS Survey Questions and Templates for 2024

Usersnap

This methodology transforms customer feedback into a competitive lever for business excellence. NPS surveys distill the complex concept of customer satisfaction into a single, pivotal question to both gauge customer loyalty and the likelihood of clients recommending a business efficiently. Why is NPS only one question?

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Continuous Improvement: How It’s Important for Software Developers

The Product Coalition

In the early phases of custom software development, problems and errors are often simple and easy to solve. Besides, the software development team needs to go back and review what they did since the software development process causes vulnerabilities. Ask yourself what can go wrong? Ask how we can make problems solved easier?

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Userlane vs Spekit vs Userpilot: Which is Best for Your SaaS?

Userpilot

Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Spekit prides itself on the robustness of its internal database system. Let’s have a look at both below!