Userpilot

SEPTEMBER 30, 2022

Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. It’s the sum of a customer’s digital interactions with your brand. What is digital customer experience?

Customer Experience 84

Customer Experience User Testing Data Visualization Feedback Software 84

Userpilot

MARCH 15, 2024

How to conduct user data analysis? What are the best analytics tools for the job? TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. This improves customer satisfaction and retention.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software User Testing 87

Userpilot

AUGUST 24, 2022

Customer enablement can be the key to driving user satisfaction, retention , and loyalty. This article breaks down customer enablement for SaaS plus best practices to get started or improve your existing strategy. Don’t just use texts in your customer training. What is customer enablement?

Feedback Software 86

Feedback Software User Testing Customer Experience Customer Feedback 86

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. A SaaS knowledge base is a collection of structured documentation that provides instant customer support. The terms knowledge base, resource center, and help center are used interchangeably and mean the same thing in SaaS.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization Reporting Tools 103

Userpilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

TL;DR Funnel tracking refers to the process of monitoring and analyzing the steps or stages that users go through. Define conversion criteria to tailor and optimize the user journey. Regularly analyze reports to identify drop-offs and friction , using findings to enhance funnel efficiency and boost conversions.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 97

Userpilot

DECEMBER 11, 2022

Learn about your customers’ delights and friction points in your application through in-app data and customer feedback collection. Host webinars and deploy interactive product demos to boost customers’ knowledge of your product and how it aids their JTBD. Use growth loops to reach potential customers.

B2B 96

B2B Feedback Software Product Marketing Customer Experience 96

Userpilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This helps create user personas. For starters, it helps you identify the most successful customer acquisition channels and strategies for different prospect segments.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Onboarding KPIs 87

Gainsight

SEPTEMBER 26, 2023

Today, CS teams must adopt digital tactics to scale efficiently, while serving their customers the seamless blend of digital and in-person experiences they’ve come to expect from technology providers. What’s Digital Customer Education? Companies know onboarding is important.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Gainsight

APRIL 15, 2024

” Before delving deeper, let’s highlight some key disparities between the two approaches: New Customer Onboarding Scope: Targets the organizational level, concentrating on integrating a new customer account or organization into your product or service. For further insights, check out the GameChanger Community.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

MARCH 29, 2023

Use feature request surveys to understand customers’ needs and introduce relevant features. Educate your customers about new features to drive adoption. Adjusting your pricing model by encouraging an annual billing system can also potentially increase your customer LTV. What is Customer Lifetime Value (LTV) in SaaS?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Customer Experience 81

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Canva is another one.

User Testing 94

User Testing Data Visualization Feedback Software Research Software 94

Userpilot

DECEMBER 19, 2022

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. The B2B customer journey tends to be longer than that of an individual consumer. What is B2B marketing? Measure and analyze what matters. Net promoter score.

B2B 101

B2B User Testing Research Software Analytic Tools 101

Userpilot

FEBRUARY 1, 2022

We’ll show you how to leverage user analytics, use in-app experiences and user feedback to enhance product experience for better user engagement , reduced churn, and strong relationships with your customers. Product experience is part of customer experience. What is product experience (PX)? Microsurveys.

Customer Experience 89

Customer Experience Data Visualization Analytic Tools Feedback Software 89

Userpilot

OCTOBER 19, 2021

“How can I increase my customer retention?”. The super-short answer is: Find the best customer retention software that helps you build user engagement and combat churn ; and. Implement as many of the customer retention strategies and tactics outlined in this 2021 Ultimate Guide as you can!

Feedback Software 90

Feedback Software Analytic Tools User Testing Customer Experience 90

Userpilot

JULY 26, 2021

You can achieve product growth by making sure your marketing is product-led, leading users to activation as quickly as possible, implementing secondary and tertiary onboarding , creating an account expansion strategy, and encouraging user referrals. Now we are in the End User Era. Daily/weekly/monthly active users.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

DECEMBER 7, 2022

Six tips to improve KPIs in SaaS include: Using welcome screens and segmenting customers from the beginning to personalize the user experience. Using checklists to bring users to the “Aha” moment faster and increase the trial-to-paid conversion rate. An example of a leading KPI is customer satisfaction (CSAT).

Onboarding KPIs 90

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 90

Userpilot

MAY 3, 2022

Users these days don’t want to wait to receive help from the support team. They want help on-demand, and you can provide that by building an in-app resource center. Product engagement refers to how much of your product users are interacting within a specific time frame. See how Userpilot can help.

Feedback Software 87

Feedback Software Analytic Tools Customer Feedback Data Visualization 87

ProductPlan

JULY 11, 2019

And for existing products rolling out new features, a successful launch and user adoption effort is equally important for maintaining and improving customer satisfaction. Every piece of a product that isn’t used represents something a customer is paying for, but not realizing value,” says Michael Peach of Pendo.

Customer Experience 66

Customer Experience User Testing Weak Development Team Development Team Review 66