Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Userpilot

MAY 26, 2024

It is crucial to choose a tool that allows the import of Google Analytics data to retain and back up important data during migration. Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 89

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 89

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Userpilot

MARCH 14, 2024

Are you wondering what the GA4 path exploration report is? Show how to create the report. TL;DR The GA4 path exploration report provides a visualization of successive or previous actions that users take at a particular stage of the user journey. Next, edit the node settings for each step and customize the report.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. What are examples of market gaps? Canva is another one.

User Testing 87

User Testing Data Visualization Feedback Software Research Software 87

Userpilot

JANUARY 15, 2024

Tools for user research and empathic UX design. TL;DR Empathy-driven design focuses on putting yourself in the user’s shoes and building solutions that cater to real user needs. Empathic design helps you: See the world through users’ eyes—understand their pain points and motivations.

User Testing 98

User Testing Customer Experience Data Visualization Research Software 98

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. 17 practical strategies for improving your user experience. Ensure to provide great customer service.

Feedback Software 77

Feedback Software Research Software Customer Experience User Testing 77

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. Second, you’ll learn the best tools to use for behavioral analytics. UBA allows you to personalize user experiences and better understand customer needs.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Customer Feedback 91

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. User onboarding. Looking for UserGuiding alternatives?

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 84

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment.

Feedback Software 85

Feedback Software User Testing Customer Feedback Analytic Tools 85

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Group customer touchpoints by using the Pirate metrics framework.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Customer Experience 91

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. What is customer churn?

Feedback Software 90

Feedback Software Research Software User Testing Customer Experience 90

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 92

User Testing Research Software Analytic Tools Feedback Software 92

Userpilot

MAY 27, 2024

It includes how customers view the quality, value, and reliability of a brand’s offer, and it’s heavily influenced by marketing, word-of-mouth, and personal experiences. Positive customer perception can lead to brand loyalty, while negative perception (e.g. poor customer service) can harm a business’s reputation.

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Feedback 91

Userpilot

JUNE 20, 2023

It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. The result is increased customer satisfaction and retention.

Data Visualization 72

Data Visualization Analytic Tools Product Research Feedback Software 72

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 86

ChatGPT Data Visualization Onboarding KPIs Research Software 86

Userpilot

JANUARY 31, 2023

TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. Identifying at-risk customers is crucial for understanding their behavior, improving customer satisfaction , and reducing churn rate. What are at-risk customers? As a result, at-risk customers end up increasing the churn rate.

Customer Feedback 93

Customer Feedback Feedback Software Customer Experience User Testing 93

Userpilot

DECEMBER 8, 2022

Make heatmap analysis data more meaningful by segmenting users with similar goals and characteristics, and see how they perform in your app to detect patterns in different segments. Track dead clicks and unveil friction with heatmap tools. This helps identify areas of friction in the user experience, bugs, or lack of functionality.

Analytic Tools 90

Analytic Tools Data Visualization User Testing Customer Feedback 90

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Customer attrition takes place when customers leave your product or service. While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Feedback 92

Userpilot

SEPTEMBER 28, 2022

Tracking product management metrics helps you improve your product, identify and remove friction in the user journey, and make data-driven decisions. Here are the 3 best tools to improve product management metrics. They are the key to delivering the highest value and outstanding user experience.

Onboarding KPIs 71

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 71

Userpilot

APRIL 19, 2024

Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. Why should you do market research?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? Understanding your organization’s UX maturity is the first, most crucial step toward recognizing the strengths and weaknesses of your organization. A UX audit is an expert assessment of your product’s usability and user experience.

UX 93

UX User Testing Development Team Review Customer Experience 93

Userpilot

NOVEMBER 10, 2022

How to resolve the most common customers’ pain points. TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Process pain points happen when the customer experiences friction and struggles to do things because of the current process.

User Friction 83

User Friction Customer Experience User Testing Product Research 83

Userpilot

OCTOBER 18, 2022

Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn. Learn which features customers use the most and what features they might need. What is user analysis?

Customer Feedback 89

Customer Feedback Data Visualization User Testing Analytic Tools 89

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

JULY 22, 2023

By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis.

Data Visualization 79

Data Visualization User Testing Customer Feedback Analytic Tools 79

Userpilot

MAY 30, 2022

The service-focused segment places high importance on product quality, range, and customer service. You can leverage NPS surveys to identify dissatisfied users, uncover friction points, and focus on specific problems. There are numerous tools in the market that can help you segment customers based on their needs.

Data Visualization 93

Data Visualization Feedback Software Research Software Analytic Tools 93

The Product Coalition

DECEMBER 19, 2019

Why customer experience management is important Customer experience management?—?whose Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all. What is customer experience? What factors shape customer experience?

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

Userpilot

SEPTEMBER 15, 2022

SaaS companies use CI data to derive insights into unmet customer needs and take action to improve customer satisfaction. Internal CI can be generated by any customer interaction inside the app (e.g., customer feedback, feature usage). What is customer intelligence (CI). External customer intelligence.

Feedback Software 94

Feedback Software Research Software Analytic Tools Data Visualization 94

Userpilot

APRIL 8, 2021

We know giving you run-of-the-mill solutions like ‘keep UX debt/design log and refactor your designs regularly’ isn’t really practical or helpful. For example, not running user tests may help launch more features faster, but result in UX issues and lower customer satisfaction later. What is UX debt? Reasons for UX debt.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Userpilot

OCTOBER 6, 2022

Discover user segments with the highest revenue and customer lifetime value to replicate their journey with similar users. Best behavioral analytics tools: Userpilot — for collecting customer data and building in-app experiences to drive retention. Hotjar — for recording user behavior in-app.

Analytic Tools 86

Analytic Tools Feedback Software User Testing Customer Experience 86

Userpilot

MARCH 25, 2022

An in-app survey is a short questionnaire triggered contextually and used to collect specific customer feedback about the user experience or the product. Well-executed visually and triggered contextually it can provide your product team with valuable feedback. In-app survey tools show you the analytics side in real-time.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Product Research 84

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. You first have to understand the basics of click tracking and work with different tools that track in-app engagement. tools to use to capture user clicks.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Customer Feedback 87

Userpilot

SEPTEMBER 29, 2022

Use microsurveys across the customer journey to get quantitative and qualitative data ( CSAT , CES, and NPS microsurveys). Leverage feature tagging to monitor how customers interact with features. Implement heatmaps to understand the customer experience with the website through visual reports.

Data Visualization 76

Data Visualization Analytic Tools Customer Experience Reporting Tools 76

Userpilot

AUGUST 14, 2023

Analyzing user sentiment is an essential step for all product developers and marketers to take. Various types of survey bias include non response, sampling, confirmation, social desirability, extreme response, neutral response, question order, reporting, and survivorship biases. And we are here to help! What is survey bias?

Product Research 66

Product Research Data Visualization User Testing Customer Feedback 66

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52