Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

UX Planet

DECEMBER 15, 2023

Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. So, how do you ensure that UX gets its due in terms of investment? How do you plan to set aside a budget to enhance product performance and user satisfaction?

UX 83

UX User Testing Development Team Review Customer Experience 83

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

JUNE 14, 2023

Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Why should I use Pendo?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MAY 18, 2022

You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. Pendo users submit feedback on demand and then use priority sliders to rank their submissions in order of importance. Despite its high cost, Pendo Feedback cannot collect user satisfaction data.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 15, 2023

Trend data empowers you to design product roadmaps based on customer insights and improve retention by leaning on customer behavior and user sentiment. By regularly tracking trends in product usage , you’re able to stay informed on changing customer needs and are better positioned to create an effective roadmap.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Userpilot

JUNE 7, 2023

A feature survey is a tool product teams use for collecting user feedback about existing or upcoming features of your product. The feedback obtained lets you gauge customer needs, optimize the product roadmap , and make necessary product improvements based on real insights. Userpilot’s customer effort score survey.

User Testing 97

User Testing Customer Feedback Product Research Feedback Software 97

Userpilot

SEPTEMBER 21, 2022

Collecting feedback data provides users with different ways to share their thoughts about your product. Gather feedback on product user satisfaction so you can find ways to improve customer loyalty. Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you access key insights to: Improve free trial to paid conversion rate. Create data-driven product strategies. Reduce customer churn. Delight customers. Metrics to track when conducting behavior analytics: User activation rate. Fixing it creates a seamless user experience.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software User Testing 104

ProductPlan

AUGUST 17, 2020

Much has been written over the last few years on the idea of the featureless roadmap , which challenges product teams to present their plans grounded more in strategic vision – or by themes – rather than a laundry list of specific features. How to Decide on Roadmap Themes that Produce Meaningful Outcomes.

Onboarding KPIs 105

Onboarding KPIs Roadmap Customer Experience KPI 105

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Implementing an onboarding checklist to help users progress through the customer journey.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Customer Experience 95

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. Active feedback is the kind of feedback that you solicit actively from your users.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. More personalized experiences for customers with segmentation and customer data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Alchemer Mobile

JULY 13, 2021

Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value. A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Gather and act on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

NOVEMBER 19, 2022

They also help develop only the products that satisfy real user problems. This improves customer satisfaction and saves the organization resources which could be wasted on developing unwanted features. During the prelaunch stage, their task is to carry out market and customer research. These are not one-off exercises.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

The Product Coalition

AUGUST 28, 2023

Good product and customer satisfaction come through from a great analysis phase. Use Case Scenarios Create use case scenarios that illustrate how users will interact with the software, and define user stories and user flows to visualize the user experience. We product managers rock here.

Feedback Software 139

Feedback Software Reporting Tools Software Developers Software Development 139

Userpilot

NOVEMBER 17, 2022

3 benefits of a successful customer onboarding process: Smoother product adoption. Increased customer satisfaction. 12 customer onboarding best practices to adopt: Have a clear client onboarding strategy: Keep your audience and product nuances in mind when designing your strategy. Less churn. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. Be active on social media to connect with customers and join conversations about your brand. What is customer focus?

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

AUGUST 29, 2023

The product management process starts with building an understanding of your users and the market, defining a vision and strategy , generating and prioritizing ideas that could solve user problems, articulating them in a clear roadmap, launching an MVP, and then gathering feedback to evolve it over time.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

JANUARY 11, 2023

Market research focuses on understanding consumer behavior and preferences in order to inform marketing strategies and business decisions. While market research can be useful for understanding user needs and preferences, it is not the same as UX research, which specifically aims to optimize the design of products or services for the end user.

User Testing 131

User Testing Product Research Data Visualization Customer Feedback 131

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

The Product Coalition

JANUARY 11, 2023

Understanding design can help PMs effectively communicate the company’s goals to designers and support the development of a high-quality user experience. Product management and UX design both strive to understand user needs, create valuable experiences, and continuously innovate products.

Feedback Software 107

Feedback Software Research Software User Testing Technical Review 107

Userpilot

AUGUST 13, 2023

After prioritizing features, validate them through customer feedback to ensure they address real user needs , and there’s demand for them. Next, put them on the roadmap , considering feature interdependencies and timelines. This often translates into higher feature adoption and customer retention.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

JUNE 12, 2023

Conduct market research because it helps you to: understand the needs and expectations of your user personas , enhance your product and features, stay ahead of the competition, and make changes to your marketing strategy if needed. and use the data to devise strategies and gain a competitive advantage.

Data Visualization 96

Data Visualization Product Research Research Software Analytic Tools 96

Userpilot

JUNE 30, 2023

By collecting and analyzing feedback through VoC surveys, SaaS businesses can gain valuable insights about customers. This data allows product managers to make more informed product development and roadmap planning decisions. Customer research questions using a welcome screen. Building market survey with Userpilot.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Customer retention metrics, such as the customer satisfaction score, let you assess the effectiveness of your customer relationship management and product value.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 94

Userpilot

JULY 20, 2022

There are tools and techniques for collecting qualitative and quantitative Voice of the Customer data in SaaS: Quantitative data can come from in-app surveys , like CES, Customer Effort Score , the Customer Satisfaction Score (CSAT), or feature surveys. You should collect feedback at all stages of the user journey.

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

JULY 27, 2021

Some product adoption issues might be caused by customers not finding the features they need in your product, and acting on your NPS surveys will help avoid this scenario. Listen to your customer's feedback and prioritize your roadmap where it makes sense. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

AUGUST 21, 2021

When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. In this article, we shall discuss what feature engagement is for SaaS companies, how to measure it, and the best strategies that help you to improve feature engagement for your SaaS.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. Behavioral segmentation is a strategy of grouping customers based on how they interact with your product or service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 9, 2022

To prepare for the sessions, the PM needs to review the roadmap , seek key stakeholder input and analyze user feedback. The backlog grooming process consists of 4 main steps: Collecting user feedback and adding new ideas to the backlog. Building a roadmap with the new items. Customer Satisfaction.

Customer Feedback 52

Customer Feedback User Testing Customer Experience Customer Satisfaction 52

Userpilot

OCTOBER 13, 2022

Postify incentivizes customer insights collection to get more feedback. Prodcamp has a public product roadmap where people can view upcoming features the company will add to the product, and customers can send in their suggestions. Leadpages shows a churn survey to prevent customers from canceling their accounts.

Feedback Software 98

Feedback Software Customer Feedback User Testing Product Research 98

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. Adjust your marketing strategy and positioning to ensure you’re promoting the true value of your product. Address customer pain points and show how your product can help alleviate them. Let’s get started.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98