Remove Customer Satisfaction Remove Software Review Remove Startups Remove Tips
article thumbnail

How To Ask for Customer Reviews? [Different Ways, Best Practices & Tools Included]

Userpilot

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

article thumbnail

FinTech Onboarding: 13 Best Practices for Customer Success

Userpilot

For example, financial institutions like Mercury, which offers banking services to startups, need to know which company they will be serving. Mercury requests the company’s name and the user’s role. With Userpilot, you can create a checklist or trigger a banner, tooltip, or modal based on custom events.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Effective Strategies to Predict Churn in SaaS

Userpilot

You’ll identify and address pain points quickly, leading to increased user satisfaction. Customer churn happens when a user stops doing business with you. P/M failure means you’re attracting customers that can’t find value in your product, hence they drop off early in the customer journey.

article thumbnail

Userlane vs Walkme: Which is the best tool for onboarding?

Userpilot

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Userlane’s code-free digital adoption platform runs as an overlay on software applications. Userlane Reviews. out of 5 star reviews. Userlane has on average 4.6

article thumbnail

UserGuiding Alternatives – Better User Onboarding Platforms for your SaaS

Userpilot

UserGuiding is a no-code tool for user onboarding. Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team. UserGuiding reviews. Get a demo and see how easy you can start guiding users inside your app.

article thumbnail

Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x. We’ve sent email announcements for all of the new features we’ve released during COVID-19 to help our users and been able to link to all of the relevant articles to give more detail and point them toward our support centre.”.

article thumbnail

9 Best Onboarding Platforms for SaaS Companies

Userpilot

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Interactive walkthroughs – to guide users through complex processes or introduce new features.