Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Use social proof to reassure users and build trust.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points. Your segment revenue is $10 million.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Usersnap

FEBRUARY 9, 2024

For Product Managers and Developers, selecting the right, usability testing platform and tool isn’t just a task; it’s a crucial step in shaping your product’s success. A misstep could lead to design choices that don’t align with your user’s needs, resulting in a less-than-ideal user experience.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

DECEMBER 13, 2023

Visualizing survey answers with graphs, charts, and heat maps simplifies identifying trends and patterns, aids in decision-making, and improves product development by highlighting customer satisfaction levels and areas for improvement. Test the survey with new users to make sure it’s clear and useful.

Product Research 105

Product Research Data Visualization User Testing Customer Feedback 105

Split

JULY 27, 2023

They enable rapid deployment of features, testing in production environments, and easy rollback or disablement when needed. But what is the best option for your project: a homegrown feature toggle solution or a software-as-a-service (SaaS) feature toggle?

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

JANUARY 18, 2023

Faster sales cycles: When you’re running product-led businesses, the entire customer journey happens a lot faster since all your team members are working towards the same goal (optimizing the user experience). Userpilot customer review on G2. JTBD data is also crucial for all customer education efforts.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Marketing 98

Userpilot

NOVEMBER 2, 2022

Add features that customers crave (and that solve actual problems they face). To prioritize features, do market research, encourage feature requests , and use prototyping and fake door tests to validate your ideas. If all of the products in your vertical have similar features and capabilities, stand out with customization.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

JULY 22, 2023

By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Reducing time to value is essential for user retention and product adoption. Book the demo to find out more!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JULY 16, 2021

This can give you valuable insights into product growth and user engagement. In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth. Metrics for SaaS products: Measuring customer satisfaction.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. Higher customer retention. Video games are engaging hence very addictive.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

MARCH 25, 2024

We also show you a few good product tour software tools. TL;DR Product tours are in-app experiences that guide users through the main product features, usually when they start using it for the first time. Explainer videos are less interactive but great for step-by-step demonstrations of complex processes. Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 29, 2024

Run landing page tests to improve marketing funnel conversion. Repair tips for bottom-of-the-funnel leaks: Use interactive onboarding to guide new users. Improve in-app flows with A/B testing. Implement app usage analysis and convert new users to repeat buyers. The absence of it leads to user frustration and churn.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

JULY 21, 2022

A customer service model is your blueprint on how you should assist customers when they face an obstacle (a bug, complex feature, incompatibilities, etc.). It mainly involves solving customer issues through in-app training, calls, emails, videos, articles, chatbots, and more. Loom videos and webinars. Social media.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 24, 2023

You should focus on user resurrection when there’s a spike in churn rates, there’s a drop in product usage, and your survey results indicate a decrease in customer satisfaction. Using A/B testing to expose dormant users to different flows to see what gets them closer to the resurrection goal.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Userpilot

APRIL 30, 2024

To measure product adoption rate, calculate the percentage of new active users out of total signups and monitor key metrics like DAU/MAU, churn rate, and CLV for strategy refinement. You compare it with similar items, check reviews, and weigh the pros and cons. It’s moved from something you’re testing out to a part of your routine.

Onboarding KPIs 103

Onboarding KPIs Data Visualization User Testing Analytic Tools 103

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

APRIL 18, 2023

Here are 15 customer success tactics: Learn about your customers with welcome surveys. Introduce yourself with an onboarding video after signing up. Help users reach the activation stage as soon as possible with onboarding checklists. Invite users to join a live demo to experience your product’s value.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 7, 2021

Step 3: What users should you send the feedback survey to? Step 4: (Option 1) Custom code your user feedback survey. Step 4: (Option 2) Use a tool to build a user feedback survey with no code. How to use user feedback surveys. Use user feedback surveys to improve onboarding.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

AUGUST 26, 2022

Use different feedback surveys to collect a variety of customer experience scores like customer satisfaction, customer effort, and Net Promoter Score. Ask customers for feedback (active) or let them come to you with their thoughts (passive) to get more users to participate. CSAT survey by Hubspot.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Userpilot

AUGUST 6, 2023

In this guide, we’re going to go over why the omnichannel customer experience is important and how you can build a consistent brand experience across multiple channels to keep customer satisfaction levels as high as possible! Leveraging multimedia such as micro-videos in your surveys. Build loyalty.

Customer Experience 97

Customer Experience User Testing Customer Feedback Feedback Software 97

Userpilot

OCTOBER 4, 2022

Dropbox uses an incentivized referral program to get new cohorts of users and drives more value by choosing the right time for introducing its loop to the users. G2 is a business software and services review platform that relies on user-generated content to grow organically. Userpilot’s review on G2.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Let’s take a look at the top usability testing methods, and let’s see how they all compare, and identify the best use case, advantages, and disadvantages of each.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

APRIL 19, 2022

Userpilot allows you to create interactive walkthroughs , build help centers , create onboarding checklists and tooltips , and conduct A/B tests or product experiments , all code-free. The product engagement score (PES) offers a singular insight into how your users are engaging or interacting with your product. Video guides.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

OCTOBER 23, 2022

Recurring customers are usually subscription-based and make recurring purchases on a consistent schedule. Repeat customers spend more money, are easier to upsell , and are cheaper to retain. They also draw in more referrals and are great candidates for beta tests. 15 tips for acquiring and keeping repeat customers in SaaS.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

JANUARY 22, 2024

In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. The choice should also reflect customer preferences. Want to see how Userpilot can help you execute your customer success model?

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 13, 2022

Knowing how to measure customer satisfaction is the key to unlocking insights that improve user sentiment , boost customer retention, and speed up growth. In this article, we cover: Why you need to measure customer satisfaction. The key metrics involved in customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. All of these are possible without coding!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started! You’re on a budget.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52