Userpilot

MAY 20, 2024

TL;DR Customer sentiment refers to customers’ emotions and attitudes towards your brand, providing insights into their satisfaction levels. Collect customer feedback through in-app surveys like NPS , CSAT , and CES surveys to capture timely and relevant insights. A good sentiment score varies by industry.

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

The Product Coalition

MARCH 13, 2023

Marketing leader, Justin Norris shares recommendations for how to produce valuable reporting for stakeholders. Let’s say in this case, the digital product is a report. When a stakeholder requests a report, whether they tell you this or not, they made the request so they can get something done. Understand the business problem.

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Data Visualization Reporting Tools Systems Review Feedback Software 116

The Product Coalition

MAY 20, 2020

What is Data Visualization? More than just making numbers look pretty, data visualization is the graphical representation of information. Graphs, charts, maps, and tables are powerful communication tools, helping to make data more accessible. Why is Data Visualization important for Product Managers?

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Data Visualization Analytic Tools Reporting Tools Embedded Analytics 83

Indicative

JULY 24, 2019

This is the last installment of our Behavioral Analytics 101 blog series! Master Dashboard tips and tricks. Spend less time aggregating KPIs by getting the most out of your Indicative dashboards. Indicative Tool. Dashboards. Here are four quick tips to customize your dashboards experience.

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Data Visualization Dashboard Analytic Tools User Testing 40

Reveal

DECEMBER 6, 2023

Reveal Embedded Analytics In the dynamic world of data analytics, the demand for comprehensive and integrated solutions has reached unprecedented levels. In response to this pressing need, OEM analytics has emerged as a pivotal force in reshaping how businesses harness and interpret their data.

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Analytic Tools Data Visualization Feedback Software User Testing 62

Userpilot

AUGUST 23, 2023

A product analyst needs to be able to utilize data strategically, but their job description doesn’t depend on data science degrees anymore. This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. What is a product analyst?

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Data Visualization Reporting Tools Analytic Tools Research Software 98

Mixpanel

FEBRUARY 25, 2022

Any analytics implementation should start with the set of North Star metrics that are relevant for the company and departments. Why did we want to visualize Zendesk data within Mixpanel? Zendesk does, for instance, offer a very capable reporting offering and Mixpanel is mainly geared towards product analytics.

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Data Visualization Customer Experience Analytic Tools Reporting Tools 64

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics? What’s the value of it?

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Data Visualization Analytic Tools Customer Experience Feedback Software 98

The Product Coalition

JANUARY 6, 2023

This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so. Tip: Solutions such as UXCam automatically capture micro-interaction data sets. What is Mobile App Tracking? What do users like or dislike?

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Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 116

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. Churn analysis is the process used to convert data into actionable insights that can be applied to churn reduction strategies.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MAY 30, 2024

They are a powerful tool capitalizing on strong psychological drives. To learn how Userpilot analytics , feedback, and onboarding features can help you find the Aha moment and drive product adoption, book the demo! You can then visualize them in a line graph to see which of them correlate with activation/adoption events.

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Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

APRIL 24, 2024

If you, too, are looking to streamline your user research process, there is no tool better than Userpilot. It enables you to collect customer feedback in-app, analyze user behavior using multiple reports, and conduct product experiments. She didn’t have to use another tool for this purpose. Book a demo to learn more.

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User Testing Product Research Research Software Data Visualization 104

Indicative

JUNE 11, 2020

Tips to get more done in less time. Here are some workflow tips to help you operate more productively. Analytics, especially, is a sharp contrast to creative, so it’s often challenging to find alignment around a quantitative picture. Is everyone making decisions based on the data ? Data can help. . Free up time.

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Userpilot

JUNE 12, 2024

Data is your best friend : To truly nail product growth , all your strategies need to be data-driven because the numbers don’t lie. This means growth managers must be incredibly adept at data handling, performance tracking , and analytics. Looking into tools for growth product managers?

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Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 9, 2024

They also offer feedback features and analytics to support data-driven decision-making. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 29, 2024

How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Use social proof to build brand authority.

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Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

OCTOBER 15, 2023

We also share tips on how to calculate it accurately and… effortlessly. Project managers should recalculate the level of effort during the entire project to account for new data and ensure they’re always working with the most accurate estimates. Project management tools like Asana or Jira can do it automatically for you.

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Customer Experience Data Visualization Definition Feedback Software 105

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

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Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

APRIL 29, 2024

Here are a few tools that help you build better in-app support: Userpilot is a code-free tool that allows you to create in-app help centers and provide self-service support with an easy and quick setup. Appcues is a product adoption platform that provides you with tools to build in-app support for both web and mobile apps.

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Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

JANUARY 16, 2024

It can help you get customer insights to improve their experience. Use a feedback tool to automate the review process across the sales funnel and address user complaints as quickly as possible. Use brand monitoring tools to track what your customers say about your products across multiple channels. Userpilot NPS survey example.

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Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. The plan gives users access to product analytics. Pendo Free analytics.

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Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

DECEMBER 22, 2023

AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. Tips for writing better microcopy for a great user experience Considering how important microcopy is for robust UX, let’s have a look at a few tips and best practices that will help you improve it.

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Analytic Tools Feedback Software UX Data Visualization 105

Mixpanel

FEBRUARY 6, 2020

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. These massive deals show that BI tools and data warehouses are a powerful combo that companies across the globe are incorporating into their tech stacks.

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Data Visualization Analytic Tools Reporting Tools Technical Review 103

Userpilot

OCTOBER 26, 2023

Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues. In PLG , the role of sales teams is reduced as well because a lot of the conversions happen via self-service channels.

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Analytic Tools Feedback Software Product Research Data Visualization 103

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. This results in inefficiencies, data disarray, and security risks.

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Analytic Tools Data Visualization Research Software Reporting Tools 91

Intercom, Inc.

JUNE 1, 2021

Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions. A customer service agent can be on one phone call with one person at a time,” says Grayson Bagwell , Director of Business Development at Rugs.com.

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Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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ChatGPT Data Visualization Onboarding KPIs Research Software 105

Intercom, Inc.

DECEMBER 10, 2021

Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. consumers and 500 customer service workers, found that customer expectations are higher than ever – and these increased pressures have led more than half of stressed-out and under-resourced customer support reps to consider leaving their job.

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Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

SEPTEMBER 4, 2023

This may involve drip campaigns with helpful product tips and incentives to prompt initial purchases. Feedback surveys, loyalty programs, and excellent service turn them into influencers. The process grants valuable customer insights companies can leverage. This qualitative exercise empowers brands with customer insights.

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Data Visualization User Testing Analytic Tools Customer Feedback 98

Userpilot

MARCH 16, 2023

Even though UserGuiding lets businesses create a resource center and perform product analytics, the main attraction of the platform is its user onboarding flow builder. However, if you want to access more advanced analytics or complex integrations, it will perhaps be better to look into other alternatives. UserGuiding’s dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MARCH 25, 2022

Well-executed visually and triggered contextually it can provide your product team with valuable feedback. Use emoji score to get feedback faster- users might relate to a visual emotion better than with numbers. Easier to analyze data and automate responses. Easier to analyze data and automate responses.

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Feedback Software Analytic Tools Data Visualization Product Research 98

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. In short, we used our own products to vastly improve the end-user customer experience while consolidating and automating the data flow so our support team can make better decisions, faster. Why we built a new service desk. In IT Service Management.

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Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Mixpanel

MAY 23, 2024

We use Mixpanel’s Flows report to look at all of these substitute paths that users are taking to get an early understanding of the journey that a potential feature could improve: A Flows report identifies the most frequent paths taken by users to or from any event. In beta, you’re still in closed development.

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Data Visualization User Testing Product Research Testing 52

Gainsight

JUNE 17, 2021

Your company’s product usage data is a treasure trove of insights—one that gives you a valuable window into your user’s experience. Unfortunately, most SaaS project and product managers end up drowning in usage data with few ways to sort through it, understand it and use it to enhance their product.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Reporting Tools 52

Amplitude

MARCH 26, 2020

At Amplitude we help teams make the shift from data snacking to a balanced, healthy, everyday data diet. What is data snacking? Picture a product manager hacking together some SQL for a one-off report. No one can explore the underlying data. This is data snacking. The query is getting very complex.

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Data Visualization Customer Experience Product Research Customer Feedback 85

Amplitude

OCTOBER 14, 2020

In order to meet this moment, teams need to build fast, and build with data. Most teams strive for this, but some run into problems when they try to force fit incumbent data storage and visualization systems to the real-time behavioral analytics this strategy demands. Luckily, you don’t have to wait.

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Data Visualization Analytic Tools Reporting Tools Research Software 119

Userpilot

SEPTEMBER 24, 2020

If you’re looking for the best NPS tools, you’ve come to the right place. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. In this post – we are going to show you how to make the most out of it – with the right tools.

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Analytic Tools Feedback Software Data Visualization Software Review 98