Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. Practical Ways of Understanding Systems. As soon as a system is understood, we can try to change or improve it. Systematic Improvement.

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Analytic Tools Feedback Software Systems Review Data Visualization 171

Userpilot

MARCH 4, 2024

For example, long sign-up forms can deter users from completing the registration process due to their complexity and time commitment. This principle relies on consistent design systems and conventions that, once learned, reduce the cognitive effort needed to navigate and use a new app. Product usage dashboard in Userpilot.

Data Visualization 101

Data Visualization Feedback Software Analytic Tools Research Software 101

Userpilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization.

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Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. To replace the dummy data with real numbers from your SaaS company, you'll need to install a JS snippet. Compared to Pendo's other analytics features, this feels like vanity data.

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Data Visualization Analytic Tools Software Review Feedback Software 98

Userpilot

MARCH 7, 2024

TL;DR An analytics platform is a collection of multiple tools that offer a variety of services like the collection of data, processing, analysis , visualization , etc. Segment is the best customer data collection and management platform. These are tools that collect data from direct interactions with your product.

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The Product Coalition

DECEMBER 23, 2021

Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more.

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Weak Development Team UX User Testing Technical Review 172

Userpilot

FEBRUARY 26, 2023

Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixpanel dashboard homepage.

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Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

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Alchemer Mobile

FEBRUARY 14, 2023

Unfortunately, organizations have become consumed with tuning and adjusting feedback dashboards in hopes that increased precision increases a bias and direction for action. Mostly, these dashboards have not moved the needle in the organization they serve. Alchemer Workflow was conceived from this challenge.

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Feedback Software User Testing Customer Experience Customer Feedback 130

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. for sharing information. Meet Francesca.

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The Product Coalition

DECEMBER 5, 2019

Why does management need to observe data-science-related KPIs? Observability for data-science (DS) is a new and emerging field, which is sometimes mentioned in tandem with MLOps or AIOps. New offerings are being developed by young startups to address the lack of monitoring and alerts for everything data-science.

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The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. They engage in free-flowing conversations, fueled by a Large Language Model that serves as a bridge between users and backend systems, ensuring a seamless user experience.

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Artificial Inteligence Banking Technical Review Systems Review 105

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. To solve this, we created an internal doc with the best five of every kind of resource that data folks generally refer to.

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Data Visualization Analytic Tools Research Software Technical Review 101

Userpilot

APRIL 19, 2024

Userpilot lets you create and style your NPS survey, add qualitative follow-up questions to get more context, select when and to whom to trigger the survey, localize content through translations, and view all the reports in one dashboard for further analysis. Get a Userpilot demo now to create your own NPS dashboard.

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Data Visualization Customer Feedback User Testing Feedback Software 52

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. “How do you take a data- and infrastructure-heavy service like Elasticsearch and build automation around it that makes all that heavy maintenance as invisible as possible?”

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Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

AUGUST 15, 2022

Without enough sentiment data, you can’t understand how your customers feel. You can collect customer data using microsurveys across numerous touchpoints in the customer journey. Customer sentiment analysis involves collecting, analyzing, and leveraging data to understand how customers feel.

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Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics is the process of collecting, organizing, and analyzing data about users’ engagement with a product. Pendo Dashboard. How does this sound? Ready to dive in? Book the demo !

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The Product Coalition

DECEMBER 27, 2022

This is possible due to the credibility of the flexibility of the blockchain technology used. This feature can show all the desired data of the digital assets within the same portal far more comfortably. A number of the items accessible in the dashboard are the NFT price list, NFT description, NFT Categories, etc.

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Data Visualization Technical Review Systems Review Software Review 120

Userpilot

FEBRUARY 21, 2023

In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. Heap offers Auto-capture which collects all the data about user interactions with the product. Dashboard in Heap. It supports both mobile and web-based applications.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Coalition

DECEMBER 25, 2023

However, I can certainly think of product or marketing professionals who use the term value when referring to cheap widgety dashboards and features aimed at novelty seekers, or following an industry trend with no real vision. Users want to use software that will make it easy to collect data. Microsoft Sharepoint: Go Ahead And Laugh ?

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Analytic Tools Data Visualization Software Review Customer Experience 124

Userpilot

APRIL 22, 2024

17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success. Encouraging referrals and reviews to expand word-of-mouth. This can involve asking your most loyal users to write a G2 review. Inviting users to leave a review on G2.

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Analytic Tools Feedback Software Research Software Customer Experience 85

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Examine customer data to understand how you can further improve your help resources. An easy way of personalizing onboarding is by using welcome surveys to collect data on customer roles, use cases, etc.

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Feedback Software Analytic Tools Data Visualization Customer Feedback 103

Userpilot

JANUARY 9, 2024

But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Review and analyze to identify improvement opportunities.

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Analytic Tools Data Visualization Feedback Software Research Software 103

Amplitude

JANUARY 26, 2021

To ask the right questions, you have to have the right data. Chick-fil-A is a big company, so I assumed a lot of their data research processes would already be solidified. When I started, they were at the beginning of their data-driven journey, and processes were still being developed. . Easing Everyone Into Data.

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Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

MARCH 12, 2024

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. Read on to also find tools that can help you collect data, identify trends, and engage users to set your product growth on the right path. Why is user behavior analytics important?

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Analytic Tools Data Visualization Feedback Software User Testing 52

Mixpanel

FEBRUARY 10, 2021

Uptime: How long or how reliably a system has been running. Data loss rate: The intentional or unintentional loss of data caused by forces within or outside an organization. This could happen through normal processes like data migration or through malicious attacks. . Outcome metrics. Actually track its usage (meta!).

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Data Visualization Systems Review Customer Experience Reporting Tools 145

Gainsight

FEBRUARY 2, 2021

It reveals what in your product, processes, systems, and even personnel failed them. For instance, during an Executive Business Review (EBR), you may be happy to learn that a green customer wants to renew for a year contract. Perhaps through data analysis combined with the best CS practices, you can identify risk. But heads up!

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Userpilot

JANUARY 29, 2024

Intuitive content labels, simple and clear navigation systems, efficient search functions, and categorizing related information are elements of an information architecture done right. This is also your chance to conduct a welcome survey and collect valuable user data. Use social proof to reassure users and build trust.

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Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

OCTOBER 17, 2023

That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc.

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Userpilot

DECEMBER 15, 2022

In addition to linguistic and cultural changes, localization often requires changes to the pricing plans , payment systems, functionality, in-app experiences, or software/hardware customization. memeQ is a complete translation management system (TMS) with an asset repository that supports the centralized tracking of translation projects.

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. This results in inefficiencies, data disarray, and security risks. Bank-level security for user data. Automated, real-time expense tracking.

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Analytic Tools Data Visualization Research Software Reporting Tools 87

Userpilot

FEBRUARY 14, 2024

TL;DR Salesforce integrations connect the CRM with other platforms to enhance functionality, streamline operations, and improve data sharing. Salesforce can be integrated through native integrations, 3rd party integrations, custom integrations, Salesforce Connect, and data integration platforms like Zapier.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 104

eG Innovations

NOVEMBER 19, 2020

Lex Erades explains: “Users in our managed services utilize all kinds of applications that run in the SLTN data center, public clouds and/or from the application provider’s SaaS environment. Due to the trend analysis of eG Innovations, SLTN can predict in advance whether performance problems may occur.

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Data Visualization Reporting Tools Customer Feedback Customer Experience 52

The Product Coalition

MAY 11, 2022

there are many ways to connect and organize metrics and dashboards. At approximately the same age of a product, its leader understands his data analytics is a mess and wants to align the metrics. Even if you are still searching for a product-market fit but already have enough data about your users?—?start And so he should.

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Data Visualization User Testing Customer Experience Analytic Tools 131

Userpilot

APRIL 9, 2024

They also offer feedback features and analytics to support data-driven decision-making. There are a few benefits of investing in a dedicated onboarding system. Finally, most of the tools enable you to track the performance of your onboarding flows and support resources so you can make data-driven optimization decisions.

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Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. Hubspot is a powerful customer platform with a variety of hubs containing various features for tracking sales funnels, interpreting marketing data, and more. Funnel analytics.

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Analytic Tools Data Visualization Feedback Software Reporting Tools 103

Lenny Rachitsky

APRIL 9, 2024

Taking gigabytes of data, analyzing it, and giving succinct and (increasingly) insightful answers. communication, collaboration, product sense, influence) and learn how to work with AI on creating more leverage in your hard skills (strategy, vision, data, setting goals). Think about it—what is AI best at? Please tell me!

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