Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. To solve this, we created an internal doc with the best five of every kind of resource that data folks generally refer to.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product Coalition

DECEMBER 5, 2019

Why does management need to observe data-science-related KPIs? Observability for data-science (DS) is a new and emerging field, which is sometimes mentioned in tandem with MLOps or AIOps. New offerings are being developed by young startups to address the lack of monitoring and alerts for everything data-science.

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Data Visualization Reporting Tools Technical Review Research Software 78

The Product Coalition

DECEMBER 27, 2022

This is possible due to the credibility of the flexibility of the blockchain technology used. This feature can show all the desired data of the digital assets within the same portal far more comfortably. A number of the items accessible in the dashboard are the NFT price list, NFT description, NFT Categories, etc.

Data Visualization 116

Data Visualization Technical Review Systems Review Software Review 116

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Step #3: Design the Dashboard. Step #2: Assemble the Team.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

MARCH 7, 2024

TL;DR An analytics platform is a collection of multiple tools that offer a variety of services like the collection of data, processing, analysis , visualization , etc. Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Make sure that they integrate seamlessly to create a tech stack that works harder for you.

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Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. This includes Tech estimates (at least T-shirt sizing) and resources identified for the projects. Data vs Intuition.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. for sharing information.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

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Data Visualization Analytic Tools Research Software Reporting Tools 151

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Userpilot

AUGUST 15, 2022

Without enough sentiment data, you can’t understand how your customers feel. You can collect customer data using microsurveys across numerous touchpoints in the customer journey. Customer sentiment analysis involves collecting, analyzing, and leveraging data to understand how customers feel. In-app guidance.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. “How do you take a data- and infrastructure-heavy service like Elasticsearch and build automation around it that makes all that heavy maintenance as invisible as possible?”

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Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

OCTOBER 17, 2023

That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

FEBRUARY 21, 2023

In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. Heap offers Auto-capture which collects all the data about user interactions with the product. Dashboard in Heap. It supports both mobile and web-based applications.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JANUARY 9, 2024

But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Review and analyze to identify improvement opportunities.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Examine customer data to understand how you can further improve your help resources. An easy way of personalizing onboarding is by using welcome surveys to collect data on customer roles, use cases, etc.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Gainsight

FEBRUARY 2, 2021

It reveals what in your product, processes, systems, and even personnel failed them. For instance, during an Executive Business Review (EBR), you may be happy to learn that a green customer wants to renew for a year contract. Perhaps through data analysis combined with the best CS practices, you can identify risk. But heads up!

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Data Visualization Analytic Tools Customer Experience Reporting Tools 40

Userpilot

MAY 6, 2024

You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool. Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

The Product Coalition

DECEMBER 25, 2023

However, I can certainly think of product or marketing professionals who use the term value when referring to cheap widgety dashboards and features aimed at novelty seekers, or following an industry trend with no real vision. Users want to use software that will make it easy to collect data. Microsoft Sharepoint: Go Ahead And Laugh ?

Analytic Tools 121

Analytic Tools Data Visualization Software Review Customer Experience 121

Gainsight

JUNE 17, 2020

I wanted to talk with Lorna about hiring rockstar CSM and TAMs who are personable enough to build relationships and technical enough to know the product inside and out. The core user of Mapbox is often a highly technical developer , and Mapbox has phenomenal documentation. After all, isn’t that every CS leader’s dream? Nick: Hi Lorna!

Technical Review 52

Technical Review Data Visualization Reporting Tools Customer Experience 52

Amplitude

JANUARY 26, 2021

To ask the right questions, you have to have the right data. Chick-fil-A is a big company, so I assumed a lot of their data research processes would already be solidified. But the technology side of the business is relatively young and operates much like a startup. Easing Everyone Into Data. Click To Tweet.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

MARCH 12, 2024

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. Read on to also find tools that can help you collect data, identify trends, and engage users to set your product growth on the right path. Why is user behavior analytics important?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Where does the product operations domain intersect with data?

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Data Visualization Reporting Tools Analytic Tools Research Software 92

Atlassian

FEBRUARY 9, 2022

In short, we used our own products to vastly improve the end-user customer experience while consolidating and automating the data flow so our support team can make better decisions, faster. Subscribe to Work Life Get stories about tech and teamwork in your inbox Subscribe. Scroll below to learn how we did it and what we learned.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Gainsight

MAY 6, 2020

While we face the challenges of the new normal ushered in as a result of this pandemic—record job losses, global shelter-in-place policies, and a fractured health system—business leaders are doing everything they can to combat churn. Perhaps you have investigated Customer Success technology in the past but decided the timing was not right.

Technical Review 52

Technical Review Technology Customer Experience Data Visualization 52

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JANUARY 29, 2024

Avoid using ambiguous language or confusing technical jargon, and ensure your instructions align with your goals. Intuitive content labels, simple and clear navigation systems, efficient search functions, and categorizing related information are elements of an information architecture done right.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Lenny Rachitsky

APRIL 9, 2024

Taking gigabytes of data, analyzing it, and giving succinct and (increasingly) insightful answers. It is our job to create computing technology such that nobody has to program. AI’s impact: This is where AI will eventually be strongest—taking a ton of data and developing a super-intelligent plan. Please tell me!

Data Visualization 119

Data Visualization ChatGPT Research Software Product Management 119

Mixpanel

JULY 28, 2022

Some companies have landed on the “build” side of the debate when it comes to product analytics as they’ve wanted tools that connect with existing systems and have precise customization. For example, when employees need to be trained on an internal tool, that effort might come from the company’s technical team that built it.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Experience 59

Userpilot

JANUARY 26, 2023

By collecting data in real time, your business can respond to customer concerns immediately and strengthen your relationship with them. In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Want to set up a real-time customer feedback system?

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. And all created screenshots and screen recordings are directly stored in your project dashboard, making bug tracking and feedback a lot of fun! It uncovers technologies and. Identify web technologies with Wappalyzer. Link: Hiver.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Userpilot

SEPTEMBER 4, 2023

Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback. Adopting a comprehensive approach that unifies data, insights, and processes across all touchpoints is an immense competitive advantage. Top brands orchestrate journeys seamlessly thanks to technology.

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

Userpilot

MAY 10, 2023

It shines a spotlight on: Famous marketing brands that have integrated AI technology. TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., to analyze customer data and predict customer actions. Well-crafted AI marketing strategies will help you get the most out of these technologies.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Userpilot

OCTOBER 27, 2021

WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. So let’s get right to it!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

UX Studio

MARCH 1, 2024

Let’s imagine, for example, that AI would relieve us of the tiring task of transcribing hours of interview recordings or that it would sift through huge data sets and generate insights and visualizations within seconds. Typically relies on textual data AI research tools struggle to capture the full context of user behavior.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Userpilot

DECEMBER 22, 2022

Customer churn prediction is the practice of using customer behavior data to predict users that are at risk of churn. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns. Product pricing plan weak points.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Atlassian

JANUARY 27, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. More than a year later, it has far surpassed our original vision, evolving into a one-stop, automated relocation approval system, which saves valuable employee time and money. In Technology. Atlassian is now a distributed workforce. Related Article.

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Data Visualization Analytic Tools Feedback Software Technical Review 74