Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR GainsightPX is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR GainsightPX is a good choice for digital adoption and it comes with features such as tooltips, feature tags, interactive walkthroughs, and in-app announcements. helps tailor their product journey.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

JULY 8, 2021

What are Pirate Metrics? Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? What is Dave McClure’s pirate metrics?

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Framework 97

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences. moment in the most direct way.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 87

Analytic Tools Research Software Onboarding KPIs Customer Experience 87

Userpilot

NOVEMBER 29, 2022

Let’s face it: an onboarding tour is a key to unlocking your product’s sustainable growth. Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. What is an onboarding tour?

Feedback Software 94

Feedback Software Analytic Tools Research Software Onboarding KPIs 94

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 87

ChatGPT Data Visualization Onboarding KPIs Research Software 87

Userpilot

MARCH 25, 2024

Product tours are very common in SaaS products. However, not all product tours are created equal: many companies fail to realize their full potential. Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. Book the demo to find out more!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Poor product-market fit. Complicated product. Userpilot can help.

Data Visualization 93

Data Visualization User Testing Analytic Tools Feedback Software 93

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? In this article, we will talk about the most important help desk metrics, and how to measure and improve them to achieve product growth. What are help desk metrics?

Feedback Software 94

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 94

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. Book the demo to find out more! Let’s get to it!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. It’s the key to retaining active users and helping them generate maximum value from your SaaS product. But here’s the thing—product engagement can mean different things for various products.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 12, 2022

Are you tracking customer success metrics for your SaaS? You can then use customer success metrics to analyze if your efforts are paying off. Let’s dive into the most important customer success metrics and how you can use them to drive your SaaS growth. What is customer success?

Feedback Software 94

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 94

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Book the demo!

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

SEPTEMBER 29, 2023

What benefits does it bring to product teams? The technique allows you to make informed decisions to optimize product experience and improve customer success rates. Tracking conversion times can help the product team identify factors that increase time to value. Book the demo to see how! What is funnel analysis?

Data Visualization 89

Data Visualization Analytic Tools Customer Feedback Feedback Software 89

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Time to live.

Feedback Software 89

Feedback Software Research Software Onboarding KPIs Customer Experience 89

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 61

Userpilot

MAY 14, 2023

TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. However, only Hotjar offers them in their free plan.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Reporting Tools 89

Userpilot

NOVEMBER 14, 2023

To effectively execute an omnichannel analytics strategy, first define your objectives and metrics to measure progress. For example, your goal may be to increase customer satisfaction and your metrics – CSAT and NPS. For example, refine your onboarding flow to remove friction and reduce the time to activation.

Analytic Tools 91

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 91

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. Let’s begin our journey and unlock product growth opportunities with click tracking! This can be a broken link, poor onboarding , confusing UX, etc.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Customer Feedback 88

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. Furthermore, we explore how to choose the best platform for your company and the must-have features for the best customer engagement tools. In short, you use CEP software to manage and optimize product experiences along the user journey.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. They are the same process with different names.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Userpilot

NOVEMBER 9, 2021

What’s the difference between a Counter Metric vs North Star Metric? While having a North Star Metric helps your team focus on one big direction for your product, a Counter Metric keeps you in check, making sure you don’t over-optimize just for the sake of one metric, missing key aspects of your SaaS business growth.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 52

Mixpanel

JULY 7, 2020

But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. For loyal users of Mixpanel, for instance, performing on-the-fly product analysis is about as routine as a morning coffee, workout, or PM standup. Users like Brett: A Mixpanel power user.

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

Userpilot

JUNE 30, 2021

So you’ve built a great SaaS product and generated some marketing buzz… but you don’t know how to do customer onboarding. Fortunately, customer onboarding is a skill set that can be learned. What is the purpose of customer onboarding in SaaS? What is the customer onboarding process in SaaS? Lots of it.

Onboarding KPIs 59

Onboarding KPIs Customer Experience User Testing Data Visualization 59

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Card sorting and fake door testing are useful testing methods before the product launch. Let’s get right to it! Let’s get right to it!

User Testing 75

User Testing Product Research Customer Experience User Experience 75

Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo! Let’s dive in!

Product Research 82

Product Research User Testing Research Software Data Visualization 82

Userpilot

OCTOBER 8, 2021

There's certainly a lot of buzz about their analytics in the onboarding world at the moment. The question is: do the analytics features offered by Pendo live up to the hype? Userpilot's Goals feature is comparable, but shows a higher number of goals at once and requires fewer clicks to do so. The value of dummy data.

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product. What is user experience?

Customer Experience 82

Customer Experience User Testing Analytic Tools Feedback Software 82

Userpilot

FEBRUARY 22, 2024

Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Introduce interactive walkthroughs in place of product tours to help users derive immediate value from your product. Book a demo to get started!

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. Why not book a Userpilot demo to see how you can upgrade your customer research game?

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

APRIL 12, 2023

TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. An effective product adoption strategy improves user activation, reduces friction and customer churn , and boosts product success. Let’s jump straight in.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

JANUARY 9, 2023

What is a product persona? How can they help product managers build a successful product? We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users.

Feedback Software 87

Feedback Software Research Software Analytic Tools User Testing 87

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? What tools should I use to boost my feature engagement? We get these questions *a lot* in our Product Growth and Retention group (go check it out, BTW.!), Product Growth requires improving your different ‘Pirate Metrics’ and that calls for several tools.

Data Visualization 55

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 55

Userpilot

DECEMBER 15, 2022

By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. How to use NPS data to make product improvements. ” Tracking NPS is important because it’s a globally recognized metric that makes it easy to benchmark against industry averages.

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. TL;DR Conversion rate optimization (also known as CRO) is the systematic process of increasing the percentage of visitors to your product, app, or service who take a specific desired action. What is CRO analytics?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

AUGUST 16, 2022

Select metrics to measure success. Here are five marketing experiments types you can try in your business: In-app onboarding experiments. Product messaging experiments. A marketing test is a technique businesses use to evaluate the viability of their products, services, or strategies before launching them on a large scale.

Research Software 93

Research Software Feedback Software Analytic Tools Customer Experience 93