Userpilot

APRIL 16, 2024

But how do you track and analyze end-user behavior? In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. TL;DR End-user behavior monitoring involves observing how users engage with a product. It can even help maximize feature adoption. Event tracking in Userpilot.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

APRIL 18, 2024

Looking for the best customer segmentation examples? It’ll also help you figure out if you should segment users based on their age, company size, or pain points. Segmenting your customer base offers several benefits, including improved personalization , retention, and customer loyalty.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Customer Experience 79

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value.

Data Visualization 95

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 95

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 79

Data Visualization Analytic Tools Research Software Feedback Software 79

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. TL;DR Meagan Glenn, Senior Program Manager (Success and Product) at Lavender, shares valuable insights on leveraging customer feedback in an interview with Userpilot. Customer feedback should come in daily from various sources.

User Testing 82

User Testing Customer Feedback Feedback Software Data Visualization 82

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. TL;DR Voice of customer analytics helps you understand the needs, pain points, and overall experience of your customers. What is voice of customer analytics?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89

Userpilot

MAY 1, 2024

Are you overwhelmed by too many customer metrics and don’t know which ones to track for your SaaS? You’ll also see how to use product analytics tools to track your customer metrics in one place and save time. TL;DR Customer metrics are data points used to track, measure, and analyze various aspects of the customer experience.

Data Visualization 87

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 87

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it? A good sentiment score varies by industry.

Data Visualization 87

Data Visualization Feedback Software Customer Feedback Customer Experience 87

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 26, 2024

Is UserGuiding or Spekit the best tool for customer feedback? It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. TL;DR Let’s explore how UserGuiding and Spekit compare when it comes to collecting customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Analyze user sentiment on a granular level.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Research Software 83

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. Book a demo to learn more!

Data Visualization 90

Data Visualization Customer Feedback User Friction User Testing 90

Userpilot

MAY 23, 2024

You must deliver an excellent customer experience throughout the entire customer journey to stand a chance, especially against established players. In the article, you will learn how to build your customer experience strategy. A/B test different experiences to make data-driven decisions on what resonates best with customers.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Qualtrics. UXPressia. Productboard.

Data Visualization 80

Data Visualization Research Software Feedback Software Analytic Tools 80

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 94

Data Visualization User Testing Customer Experience Customer Feedback 94

Userpilot

MAY 19, 2024

Is Pendo or UserGuiding the best tool for customer feedback? It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. TL;DR Let’s explore how Pendo and UserGuiding compare when it comes to collecting customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 26, 2024

Is Userlane or Spekit the best tool for customer feedback? It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. TL;DR Let’s explore how Userlane and Spekit compare when it comes to collecting customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 22, 2024

Is Appcues or UserGuiding the best tool for customer feedback? It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. TL;DR Let’s explore how Appcues and UserGuiding compare when it comes to collecting customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 19, 2024

Is Pendo or WalkMe the best tool for customer feedback? It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. TL;DR Let’s explore how Pendo and WalkMe compare when it comes to collecting customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

NOVEMBER 18, 2023

You can discover what paths your users take the most, and why, along with which paths they avoid or drop off from. These insights highlight potential opportunities for growth and pain points that need solving. So let’s look at how you can use user path analysis to your advantage. The customer!

Data Visualization 93

Data Visualization User Testing Customer Feedback Analytic Tools 93

Userpilot

MAY 26, 2024

Is Appcues or Whatfix the best tool for customer feedback? It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. TL;DR Let’s explore how Appcues and Whatfix compare when it comes to collecting customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs.

Product Research 77

Product Research Customer Feedback Data Visualization User Testing 77

Userpilot

MAY 26, 2024

Is Appcues or Chameleon the best tool for customer feedback? It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. TL;DR Let’s explore how Appcues and Chameleon compare when it comes to collecting customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MARCH 15, 2024

How to conduct user data analysis? What are the best analytics tools for the job? TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. This improves customer satisfaction and retention.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software User Testing 80

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Experience 89

Userpilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Reporting Tools 86

Userpilot

MARCH 10, 2024

Feature and event reports help you dive deep into the performance of individual features and custom events. A/B tests help you test two or more variations of UX to find the one that’s better aligned with your users’ preferences. Heatmaps and session replays show you how users interact with your UI.

Data Visualization 85

Data Visualization User Testing Customer Feedback Customer Experience 85

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. Use onboarding checklists to guide users to the Aha moments.

Onboarding KPIs 87

Onboarding KPIs Data Visualization Analytic Tools User Testing 87

Userpilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? So if you want to learn how to better understand your customers’ needs, pain points, and desires and ideate solutions that will satisfy them while driving growth for your business, you’re in the right place.

Product Research 89

Product Research User Testing Data Visualization Analytic Tools 89

Userpilot

MAY 11, 2024

Are you looking for powerful and effective Heap alternatives to track customer behavior and discover hidden insights in your data? Despite being an excellent product analytics tool with great features, Heap is not infallible. TL;DR Heap is a customer analytics platform for tracking and analyzing customer data and user interactions.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Usersnap

FEBRUARY 4, 2022

This is why you need a website feedback tool at your side to get you across the finish line. We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again. Drop your existing feedback tool. Set up a browser-based user feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service. Let’s dive in!

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Userpilot

FEBRUARY 20, 2024

TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. A product roadmap is a general term for a plan that highlights the direction, vision , priorities, and progress of a product’s development over time.

Data Visualization 88

Data Visualization Feedback Software Research Software User Testing 88

Intercom, Inc.

APRIL 20, 2021

The challenges facing customer support leaders are more complex than ever. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team. The results?

Data Visualization 156

Data Visualization User Friction Customer Experience User Testing 156

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 80

Feedback Software Analytic Tools Research Software Customer Feedback 80

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 75

Data Visualization Customer Satisfaction Analytic Tools User Testing 75