Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. Another key piece in delivering a differentiated customer experience is the Inbox. The heatmap for new conversations will now be a sum of all new inbound conversations, rather than average.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Userpilot

OCTOBER 31, 2022

They’re also called exclusionary personas, and they’re a collection of the needs, values, and behaviors of individuals that differentiate them from your ideal customer. As the responses begin rolling in, track them from the comfort of your easy-to-use dashboard, making it easier to identify trends in the responses.

Feedback Software 75

Feedback Software User Testing Research Software Data Visualization 75

Intercom, Inc.

NOVEMBER 7, 2018

To understand what activities — from marketing campaigns to sales demos to customer success initiatives — impact revenue the most, your organization must have a common data model, dashboard, and set of metrics that all teams can use to track performance. Need an attribution modeling tool? Check out LeanData’s Attribution.).

Technical Review 161

Technical Review Data Visualization Research Software Customer Experience 161

Intercom, Inc.

JANUARY 31, 2019

April: I think the best thing B2B SaaS vendors can do is stay really focused on their differentiators because there are things about your solution that your best customers really love about you, and the rest of it really doesn’t matter. Sydney: On the high level of the dashboard, there are a couple of things.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Intercom, Inc.

OCTOBER 29, 2020

The way you talked to your customers was by exporting your PayPal dashboard because everyone used PayPal for subscription back then. And it’s never an exciting feature, it’s not a differentiator. Once we got the money, we immediately started hiring. I’ll tell you the most embarrassing one I had.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

MARCH 29, 2022

We had an inbound sales team as well, basically quite a few groups. So tell us about how you’ve differentiated there. One, differentiation, and two, industry standards”. One, differentiation, and two, industry standards. Differentiation, the attraction of the new solution, the reason to buy Intercom.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118