The Product Coalition

OCTOBER 8, 2023

User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. The user experience encompasses how users interact with the platform, access predictions, and customize their settings. A seamless and enjoyable user interface encourages user retention.

Data Visualization 130

Data Visualization Reporting Tools Feedback Software Customer Feedback 130

Product Talk

FEBRUARY 14, 2024

Meet the Continuous Discovery Champion, Tali Melchior Tali Melchior is the Director of Product Management at Texthelp , an inclusive technology company that specializes in tools that help people in education or in the workplace read, write, and research with confidence.

Analytic Tools 222

Analytic Tools Research Software Product Research Data Visualization 222

Userpilot

APRIL 22, 2024

Incorporating gamification like badges and progress bars to make the user experience more engaging. Using targeted in-app messages to guide users through key features effectively. Providing educational content to keep users engaged and informed. Churnzero dashboard. Gainsight dashboard.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

APRIL 22, 2024

The insights from feature analysis help you: Identify feature opportunities : By gathering direct feedback and analyzing how users interact with your key features, you’ll identify user experience gaps that would otherwise have gone unnoticed. For example, Slack needs instant messaging to be called a collaboration app.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Weak Development Team 89

Userpilot

FEBRUARY 26, 2024

Self-help resource center : An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience. You can also export user data in bulk as a CSV or click on the Insights tab to see segment-specific insights for a given time period.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 22, 2023

Microcopy localization is an opportunity to make the user experience more inclusive. UX microcopy is the small yet significant pieces of written content in the user interface that help users navigate the application or website. Well, it isn’t going to improve the user experience, that’s for sure.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

Userpilot

JUNE 22, 2023

Trigger new feature announcements and send webinar invitations to educate relevant user segments. Upcoming new features & event analytics dashboard in Userpilot. Use interactive walkthroughs to guide users in-app Interactive elements such as tooltips , pop-up messages, etc., User experience survey setup in Userpilot.

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Customer Experience 94

Userpilot

APRIL 2, 2020

When a user signs in to your product for the first time, chances are they won’t really know where to start. That’s why it’s essential that you educate them in some way. You could provide detailed help docs, or you could send out an email course to new users. Sure, you have other options open to you.

Research Software 57

Research Software Education Customer Experience User Testing 57

Userpilot

MAY 17, 2023

We also look at a few examples of companies delivering outstanding product experiences. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Experience 94

Customer Experience User Testing Analytic Tools Feedback Software 94

Userpilot

MARCH 14, 2024

You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. Plus, the platform uses sophisticated data science capabilities to help you make better-informed, data-driven decisions to improve user experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Alchemer Mobile

MAY 19, 2021

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Lucky for you, we’ve created lots of educational content about how to analyze and act on the mobile feedback you’ve received.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Reveal

MARCH 9, 2023

When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers. Customization is achieved in your application code with APIs, so the embedded analytics experience feels like it is part of your app.

Embedded Analytics 54

Embedded Analytics Analytic Tools Data Visualization Customer Experience 54

Userpilot

AUGUST 16, 2023

Use Pendo to provide user insights, guidance, and in-app messaging to improve user experience and drive product adoption. Appcues is a user onboarding platform allowing you to design and implement personalized user experiences without writing code. Create user segments in Userpilot. A Pendo dashboard.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. International Users : Those with an international user base will be better served by other adoption platforms on the market.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

JUNE 28, 2023

Track your KPIs with Userpilot’s native analytics dashboard. Onboarding case study #2: How Osano reduced delinquent churn Osano is a data privacy platform that initially signed up for Userpilot to build out its user onboarding process. CTA so users set up their first dashboard. Get a demo now! Source: Sked Social.

Onboarding KPIs 87

Onboarding KPIs Feedback Software User Testing Analytic Tools 87

Userpilot

MARCH 14, 2024

You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. Insights from Heap help you dig deeper into the paths users take when navigating your product and identify precise points of friction.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

FEBRUARY 7, 2023

In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product. Push notifications are used to get inactive users re-engaged while in-app messages educate active users to boost retention.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

AUGUST 23, 2023

Here is the typical career path for product analysts: Junior product analyst (entry-level) Senior product analyst (mid-level) Product manager / product insights manager/data scientist (senior-level) There are no strict educational requirements to become a product analyst. Let’s go over the prerequisites for becoming a product analyst.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Gainsight

OCTOBER 20, 2021

In fact, a Dimension Data study found 84% of companies that proactively work to improve customer experience see a revenue increase. By focusing on improving your product and user experience, you spend less time and money searching for new customers. You save time and money. A big reason for this is the very nature of the market.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Gainsight

APRIL 15, 2024

Strategies: Implementing PX In-App Engagements, targeted ‘Welcome KC Bot,’ utilizing dashboards to track engagement with content and monitor retention. Conclusion The end-user onboarding process serves as a critical bridge between initial interest in a product and its long-term adoption.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

APRIL 7, 2023

In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. Demographic questions: These questions ask respondents to provide personal information about themselves, such as age, gender, income, education level, or ethnicity.

Customer Feedback 84

Customer Feedback Data Visualization Feedback Software User Testing 84

Userpilot

NOVEMBER 8, 2023

Userpilot flows are sequences of UI patterns that product , marketing, and customer success teams can use for: user onboarding in-app guidance and support customer education user engagement account expansion Userpilot flows main dashboard. What UI elements are available in Userpilot?

Data Visualization 101

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 101

Userpilot

MARCH 16, 2023

UserGuiding’s dashboard. Userpilot Userpilot’s dashboard. Userpilot is an all-in-one user onboarding and product adoption platform. It’s a no-code solution specifically designed for SaaS product teams that want to improve the customer experience and boost activation rates. Appcues Appcues’ dashboard.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

FEBRUARY 25, 2024

The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. Advanced customer segmentation to personalize your customer’s experiences. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. You can also use individual tooltips to educate users about different features and help them navigate your product.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

SEPTEMBER 14, 2023

Consequently, they can come up with product ideas that not only solve the customer’s problems but also improve the overall user experience. Understanding what factors users consider when making the decision to buy a product allows the team to prioritize their efforts. Features & Events dashboard in Userpilot.

Product Research 91

Product Research Customer Feedback Data Visualization User Testing 91

Reveal

AUGUST 24, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Education: Improve learning outcomes effectively. See Reveal in Action.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

APRIL 12, 2023

TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. An effective product adoption strategy improves user activation, reduces friction and customer churn , and boosts product success. What is a user adoption strategy?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

NOVEMBER 2, 2022

Here are some tactics for leveraging AI in customer service: Personalize the user experience and use AI to collect data and trigger relevant messages based on the customer segment. Measure user sentiment with AI to know when customers feel happy, upset, or neutral in their feedback. Personalized user experiences.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Reveal

JULY 28, 2022

Analytics is widely seen as the solution to many problems across a variety of different industries including banking , manufacturing , education , retail , real estate , and more. Building User Adoption & Getting Users to Overcome Their Fear of Data. And that is because data nowadays is everything. Especially in business.

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 78

Userpilot

MARCH 15, 2024

All analytics are only calculated and refreshed once every 10 minutes, so you’ll need to wait for dashboards to be updated before checking metrics. Feedback options : Create Net Promoter Score (NPS) surveys to collect actionable user feedback. You can even check and analyze NPS analytics on your Appcues dashboard.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

JULY 22, 2022

Use passive feedback collection like feedback widgets to encourage users to provide feedback quickly. Use emotional design to create a positive user experience when users engage with a product. Asana evokes positive emotions in users with gamification elements to create a great in-app experience.

Feedback Software 115

Feedback Software UX User Testing Embedded Analytics 115

Userpilot

DECEMBER 6, 2022

They help you track performances for set goals and OKRs by generating easy-to-understand dashboards and reports. In addition to creating simple dashboards to track team progress, you can also create an all-encompassing dashboard to track performance across all marketing teams. Notion dashboard. Userpilot webinar slideout.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Customer Experience 96

Userpilot

FEBRUARY 26, 2023

Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals. Constantly monitoring user behavior to help you spot and proactively address churn-prone behavior. Userpilot goals dashboard.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Feedback 96

Reveal

AUGUST 15, 2022

And we don’t mean just basic charts and visualizations displaying your data insights, we’re talking about advanced analytics capabilities, including dashboard linking, statistical functions, machine learning , and more. Users don’t need to waste time hopping between multiple tools and systems. See Reveal in Action.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Feedback 52

Userpilot

MARCH 14, 2024

You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. Insights from Heap help you dig deeper into the paths users take when navigating your product and identify precise points of friction.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Gainsight

JUNE 14, 2023

DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement. This feature gives Community Managers the power to surface the most valuable data from the community directly to the C360 dashboard. Introducing Community Metrics!

Feedback Software 52

Feedback Software Data Visualization Onboarding KPIs Customer Feedback 52