Userpilot

MARCH 7, 2024

Whether you're looking at user engagement from the user activity or business effort perspective, it's essential for product success. Highly engaged users are an indication that the product satisfies their needs and provides a positive experience. Core feature engagement dashboard in Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

FEBRUARY 15, 2024

TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. It includes keeping track of user drop-offs , friction points , and conversions. The benefits of using funnel analysis tools range from creating personalized customer experiences to optimizing conversions at important touchpoints.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

APRIL 22, 2024

This type of analysis helps identify which features contribute positively to your product’s value and which might be redundant or underperforming. They define the primary problem the product solves or the essential tasks it allows users to complete. Why perform a product feature analysis? So the next step is to track them.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

FEBRUARY 25, 2024

This lets product managers and marketers track how users progress through each stage. By visualizing the conversion rate at each step, funnel analysis identifies where users drop off and highlights opportunities for improving the user experience and increasing conversions. Funnel analysis report generated using Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 6, 2023

Customer journey analysis maps and dissects all user interactions with the product to remove friction from the user experience. Trends analysis tracks long-term changes in user behavior to guide product roadmap development. Product data analytics focuses on product performance and user behavior while inside the product.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Essentially, you need to have a goal in mind for the user experience audit.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 19, 2024

Create contingency plans, efficiently allocate resources, and implement communication strategies, such as in-app banners , for user notifications on system maintenance. These actions are vital for minimizing negative impacts on user experience and ensuring operational continuity during unforeseen events.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 14, 2024

This allows you to implement solutions to improve the user experience. For example, you can use it to analyze user behavior and predict customer churn or identify which users are likely to upgrade to a higher subscription. The data obtained allows you to optimize the user experience for better engagement.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

MARCH 28, 2024

It involves collecting data about user interactions with the product and analyzing it for patterns. Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. The data can also come from user feedback. Feature & Events dashboard in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 27, 2024

This helps SaaS businesses assess the impact of product changes and identify the best time to engage users. Start funnel analysis by mapping out the customer journeys for all your user personas , paying particular attention to conversion events at key touchpoints. Tag these events for tracking in your analytics tool.

Data Visualization 104

Data Visualization Analytic Tools Customer Experience Feedback Software 104

Userpilot

MAY 7, 2024

Reduce friction : New features can often be intimidating, leading to user frustration and potential churn. However, a well-designed product walkthrough anticipates customer friction and addresses it to prevent users from getting stuck. 10 interactive walkthrough examples that guide new users Now, we get to the core of this article.

Feedback Software 104

Feedback Software Analytic Tools Reporting Tools Customer Communications 104

Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Custom event tracking – to easily track multiple actions and trigger in-app experiences.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Mixpanel

NOVEMBER 8, 2021

Giving customers access to the product as early as possible puts you (as a product manager) in a unique position to help every other team understand how customers get value out of the product. One great example was a dashboard aggregation product we developed with a client. This is particularly important when you’re product-led.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Userpilot

SEPTEMBER 29, 2022

The value proposition is the summary of the positioning strategy. If not, refine your positioning strategy. Product value is the benefits users get for using a product. A product value proposition sums up the positioning strategy of the product. Features and Events Dashboard in Userpilot. Book the demo !

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Product Talk

FEBRUARY 14, 2024

Tali Melchior , Director of Product Management at Texthelp , was first inspired to experiment with opportunity solution trees in a previous role. Then when Tali moved to her current position, she brought her opportunity solution tree knowledge along and adapted it to the new setting.

Analytic Tools 221

Analytic Tools Research Software Product Research Data Visualization 221

The Product Coalition

JANUARY 6, 2023

Mobile app tracking is the process of capturing data points across user activities in a mobile application with the aim to uncover the insight needed to improve the overall user experience. A high-risk, poor-performing SDK can result in: This can lead to user churn and poor app reviews.

Analytic Tools 119

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 119

Userpilot

SEPTEMBER 14, 2023

Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events. Industry events – attending conferences and trade shows allows you to stay up to date with the trends in your niche, network with potential customers, and gather feedback on your product ideas.

Product Research 103

Product Research Customer Feedback Data Visualization User Testing 103

Userpilot

JANUARY 12, 2023

User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Ready to practice?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? Let’s go over how you can effectively use the GSM process to improve your user experience. Originated at Google, the goals-signals-metrics (GSM) process helps a product team create a smooth user experience.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

AUGUST 5, 2023

Determine the happy paths of customer journeys and replicate them for others to ensure positive customer experiences. Promoters also often become valuable brand ambassadors who bring in new customers through positive word-of-mouth marketing. Feature tag event data with Userpilot. Monitor feature performance in Userpilot.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

APRIL 22, 2024

Implementing an onboarding checklist to help users progress through the customer journey. Incorporating gamification like badges and progress bars to make the user experience more engaging. Using targeted in-app messages to guide users through key features effectively. Churnzero dashboard. Gainsight dashboard.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

NOVEMBER 30, 2023

TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. It’s essential to build user-friendly products that satisfy their needs and offer a positive customer experience. There are a few good reasons for that.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

OCTOBER 17, 2023

Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

MARCH 26, 2023

Setting up custom conversion events to track the customer experience and progress. Pairing feature heatmaps analysis with session recordings to understand the friction points in the user experience. Essential user journey map. Group events – Userpilot. What is a conversion funnel?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

The Product Coalition

JUNE 9, 2022

Then let’s dive deeper into each of the positions. At the same time, a job position like this might cover different angles of responsibilities. Weekly active users (WAU) and Daily active users (DAU) on the UXCam Dashboard. However, metrics play a significant role in understanding the satisfaction level of users.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

JUNE 22, 2023

You can monitor key user interactions, such as clicks , page activities, and engagement with specific features. It is also important to be careful about any sudden spikes or drops in your user activity. While a sudden spike may indicate a positive response to anything new, a significant drop may signal dissatisfaction or frustration.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

DECEMBER 31, 2022

Product conversion is the event when users perform any desired action you want them to do on your site or product. The desired action could be: completing a purchase, downloading a trial software or app, using a specific app feature, completing events, etc. Identify friction points in conversion events. User Journey Map.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JULY 5, 2023

Utilize A/B tests to understand what works better for customers and offer them positive customer experiences. You should send your NPS surveys at crucial touchpoints, like after user activation or adoption. After collecting the responses, you can easily visualize the data with a dashboard using tools like Userpilot.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

DECEMBER 23, 2023

Identifies friction and drop-offs early on in the new user journey By tracking user retention rates for different user cohorts, you can identify friction points in the user journey because that’s where users tend to drop off. That’s because users who stay longer spend more over time.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

MAY 31, 2023

How to calculate usage frequency You can measure usage frequency with the following formula: Product Usage Frequency = Number of user sessions with a performed key action event within a specific time period. A user session is when a user engages with your product and typically ends when they become inactive or leave the site.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Userpilot

OCTOBER 31, 2022

Useful information: your customer service team should provide users with actionable insights to help customers get their jobs done. On-demand support team: providing customers with on-demand support is a great way to establish customer loyalty and positive brand perception. Access the NPS dashboard in Userpilot.

Data Visualization 98

Data Visualization Analytic Tools User Testing Feedback Software 98

Userpilot

JULY 17, 2023

These data points may not be as direct as something like NPS or CSAT scores but they’ll help you drill down on the business outcomes that result from the customer experience. For instance, you could use an NPS dashboard to look at response rates for NPS surveys and the percentage of promoters versus detractors.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

The Product Coalition

SEPTEMBER 14, 2023

Engaging in discussions, exploring virtual marketplaces, and attending real-life events organized by Nike and the .Swoosh Exclusive Access: Real-Life Events and New Project Releases As a member of the .Swoosh Swoosh User Interface: Simple and Intuitive When you first step into the .Swoosh Swoosh users, artists, and collectors.

Feedback Software 78

Feedback Software Customer Feedback Data Visualization User Testing 78

Userpilot

NOVEMBER 26, 2023

Conversion funnel reports will show you how users progress from one stage to the next. Reverse path analysis puts you in a position to prevent churn before it's too late. Finally, you can look at your best-performing journeys and funnel users to the areas with the highest conversion. Custom events. Segmentation.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JUNE 12, 2023

If a good percentage of them responded positively, then that’s a sign the market needs it. Stay ahead of the competition: By gathering opinions about your top competitors, you’ll uncover gaps you could fill to make your current customers happy and attract more users. Userpilot lets you send marketing surveys based on custom events.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97