Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. What is real-time customer feedback?

Feedback Software 90

Feedback Software Customer Feedback Customer Experience User Testing 90

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Customer Experience 77

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops. More personalized experiences for customers with segmentation and customer data.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

APRIL 21, 2024

Communicate product news with in-app messages so customers don’t inquire about them via tickets. Collect customer feedback to better understand product problems leading to support tickets. Create a knowledge base so customers can self-service solutions instead of contacting support. You log in to try and use the product.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research 120

Product Research Feedback Loop Feedback Software User Testing 120

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. This article will delve into the ins and outs of survey data analysis and the best methods and tools for it. Placing passive feedback widgets within your product.

Data Visualization 88

Data Visualization Feedback Software Customer Feedback User Testing 88

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Usersnap

MARCH 4, 2021

At Usersnap, we’re all about collecting feedback. Things were going well, with a great foothold in the quality assurance and software testing niche. The most valuable ideas that have shaped our roadmap in the last year have come in one at a time from in-context feedback. Make it easy for product managers to collect feedback.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 81

Embedded Analytics Data Visualization Analytic Tools Feedback Software 81

Userpilot

JANUARY 3, 2023

Are there any special tools I can use? The main way SaaS companies determine this risk is through in-app activities. Collect user feedback at every stage of the customer lifecycle. Analyze the feedback to pinpoint patterns that could lead to churn. Investigate low NPS responses and find personalized solutions.

Analytic Tools 87

Analytic Tools Feedback Software Research Software Data Visualization 87

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 68

Analytic Tools Feedback Software Research Software Data Visualization 68

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 95

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 95

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. It overcomes language barriers, is also engaging, and encourages honest feedback. Why should you use smiley face surveys to collect feedback?

Product Research 93

Product Research User Testing Customer Feedback Feedback Software 93

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. 7+ customer service personalization strategies.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools Research Software 95

Userpilot

MARCH 27, 2024

We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. NYT’s page navigation.

Feedback Software 100

Feedback Software Research Software Data Visualization Product Research 100

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Usersnap

SEPTEMBER 2, 2021

It’s not difficult to get feedback, it’s about what you do next – your feedback management approach decides if you’re truly listening to your customers. And if collecting customer feedback is still the challenge for you, please read that blog post first.). How do you manage customer feedback? Source: gify.

Data Visualization 52

Data Visualization Feedback Software Customer Feedback User Testing 52

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

DECEMBER 15, 2022

Follow up with respondents and close the feedback loop. Here are a few ideas: ask detractors to provide feedback, offer incentives to passives, and ask promoters to participate in beta tests. The best tools to use to track NPS are Userpilot and SatisMeter. You should use NPS data to improve your product.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 87

User Testing Customer Feedback Feedback Software Product Research 87

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Usersnap

MAY 17, 2023

The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. But what if I told you there’s a game-changing solution? In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. Let’s dive in!

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Userpilot

SEPTEMBER 16, 2022

Listening and acting on feedback to close the feedback loop. Fixing empty states with in-app messaging and pre-made templates, like Userpilot. Offering self-service support so users can access a help center inside your app. Collecting passive feedback with in-app surveys , like Miro.

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

Userpilot

OCTOBER 1, 2022

In this article, we’ll cover: Why subscription renewal is important to prioritize in SaaS. Subscription renewal in SaaS impacts lifetime value , MRR, and revenue. Some SaaS companies use dark patterns in their UX/UI design to make it hard to cancel. The two different types of churn, and the most common causes for them.

Feedback Software 91

Feedback Software User Testing Product Research Customer Feedback 91

Userpilot

NOVEMBER 30, 2022

Another option is gathering feedback directly: launch UX , NPS, or other surveys at relevant stages in the journey to gather direct insight from your customers. You’ll need a tool to help you translate all this into reality. Key benefits of delivering personalized customer experiences in SaaS.

Data Visualization 95

Data Visualization Customer Experience Feedback Software Analytic Tools 95

Userpilot

APRIL 4, 2022

While product marketers often look at engagement metrics and growth KPIs, collecting detailed feedback with in-app surveys can often get overlooked. The in-app surveys can help you identify unhappy users and reduce churn proactively. What is an in-app survey? What are the benefits of in-app surveys?

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Research 52

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Implement feedback loops and iterate on user feedback to improve product experience.

Analytic Tools 86

Analytic Tools Feedback Software Product Research Data Visualization 86

Userpilot

JANUARY 17, 2023

Which involves the implementation of your product through in-app onboarding and self-service support. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Time to live is the time it takes for a customer to implement your solution.

Feedback Software 94

Feedback Software Research Software Onboarding KPIs Customer Experience 94

Userpilot

MAY 27, 2024

For example, you’ll need a robust tool to handle data privacy concerns and collect data efficiently. Plus, it requires constant analysis and feedback collection to remain relevant. Find the right tool to make customer loyalty segmentation easier. Customer feedback. Book a Userpilot demo today and see how it can help!

Data Visualization 71

Data Visualization Product Research User Testing Customer Experience 71

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Offer self-service support in multiple formats and an in-app resource center. Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Product Research 79

The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. The same approach with a few alterations can be replicated for B2C SaaS products as well.

Data Visualization 154

Data Visualization Customer Feedback User Testing Analytic Tools 154

Userpilot

JULY 11, 2022

Interact with customers through in-app messaging and offer contextual help. Create an in-app help center to provide proactive support. Ask for feedback and understand what needs to be improved. Always close the feedback loop and keep customers updated. Always close the feedback loop and keep customers updated.

Reporting Tools 97

Reporting Tools Feedback Software Customer Experience User Testing 97

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? One reason is that intentional software product test kitchens are often viewed as an extra expense and operational overhead.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data Visualization 86

Data Visualization Analytic Tools Embedded Analytics Feedback Software 86

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Feedback 91