Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Employing user, business, and product goals to guide the selection of KPIs avoids this mistake and it ensures that your indicators are relevant and helpful. Step 3: Add Health Indicators.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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Reveal

SEPTEMBER 12, 2023

DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards. This seamless and intuitive experience allows you to filter your entire dashboard on the fly, revolutionizing the way you interact with your data.

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Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

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Data Visualization User Testing Information Product Research 75

Folding Burritos

JANUARY 25, 2018

The cross-functional nature of what we do means that we have to align and inform everyone around us. How’s that KPI doing?”. But then we get asked the same thing multiple times, people don’t remember, or those that don’t ask (but should be informed) are kept out of the loop. What’s going to be on our next release?”.

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Data Visualization Product Research Feedback Software Reporting Tools 347

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. The cadence of reporting and informational updates play a key part in the representation.

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Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

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Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. How to find the right software for your needs. Why should you analyze SaaS survey data? Which survey delivery method is best?

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Analytic Tools Data Visualization Feedback Software Product Research 95

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. I’ve yet to find a one-size-fits-all solution.

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The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? How do I measure my retention rate?

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Feedback Software Analytic Tools User Testing Data Visualization 124

Gainsight

OCTOBER 17, 2019

Throughout this blog post, I’ll share examples of the Gainsight PX dashboard that we show to our board members. You can make this article into an interactive experience by starting a free trial of Gainsight PX and playing around with these dashboards yourself! Recurring KPIs for Product. CHECK OUT GAINSIGHT PX.

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Data Visualization Analytic Tools Research Software Feedback Software 45

Gainsight

DECEMBER 14, 2020

Once we all agreed on the right metric for renewal measurement, our organization’s focus was a KPI that showed continued improvement. . We were instantly using all the different tools, and it solved a central pain point. In Gainsight, you can search for the customer name right from the Salesforce app.

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Data Visualization Customer Feedback User Friction Customer Experience 52

Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. Increasing customer retention , since you can use customer feedback to listen to their pressing issues, solve them, and satisfy their needs.

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Data Visualization Customer Satisfaction Analytic Tools User Testing 91

Amplitude

JANUARY 23, 2018

They interact with their customers directly to get first hand feedback. They rely on second-hand feedback and see “The Business” as a proxy for customers, gathering requirements through antiquated methods like MRDs. They use data to inform product decisions, not validate decisions they’ve already made.

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Weak Development Team Data Visualization User Testing Analytic Tools 102

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

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Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience. How to choose the right customer journey KPIs?

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Onboarding KPIs Customer Experience User Testing Customer Feedback 105

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. And what happens if those high-level KPIs appear to run counter to customer feedback? Relying on your instincts isn’t sustainable.

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Data Visualization User Testing Customer Experience Customer Feedback 63

Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. RACE is KPI-powered and based on a performance improvement process. To succeed, digital marketers must define and track KPIs and goals for each stage. In-app review request. In-app review request.

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Feedback Software Analytic Tools Framework Onboarding KPIs 98

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. Too many complaints from the customers without a clear solution can kill your product. But what does this mean in terms of a SaaS product? pretty much everything.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. Feature adoption measures how engaged users are with a particular feature of your software product. In-app survey created with Userpilot. The best way to track activated users is through the use of analytics tools.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 97

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. The Best Product Analytics Tools for SaaS. Is Google Analytics is a Product Analytics Tool?

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 75

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. They rely on a growing array of tools to manage the process and ensure senior management has visibility into product’s contributions. In addition, they own the tools and systems that support the process at every stage.

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Data Visualization Feedback Software Reporting Tools Research Software 104

Intercom, Inc.

JULY 6, 2021

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. Support leaders say robust tools, KPIs, and handoff practices are key. Invest in workforce management resources.

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Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. Social media scheduling tool Postfity used Userpilot to find out. Source: userpilot.com.

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Onboarding KPIs Customer Experience User Testing Data Visualization 88

Imaginary Cloud - Design

APRIL 7, 2021

Learninghubz is a learning platform focused on organizations to deliver business and technical skills. a mobile app or a website) regarding its user experience. As said before, Learninghubz is a learning platform focused on organizations. My Dashboard. Table of contents. What is a UX Audit? When to do a UX Audit?

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Research Software UX Customer Experience Feedback Software 63

Mixpanel

JANUARY 23, 2020

With so much information available, the hardest part of using metrics to guide product planning is choosing where to focus. In this article , Mixpanel’s VP of Product and Design, Neil Rahilly, outlines his crucial steps for setting, achieving, and celebrating data-informed goals.

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Mixpanel

MAY 12, 2020

And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. And then from there it just goes into looking at all the feedback that you have from those users, and going and interviewing those users. At Mixpanel we have what we call the gap system.

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User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. And then from there it just goes into looking at all the feedback that you have from those users, and going and interviewing those users. At Mixpanel we have what we call the gap system.

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User Testing Customer Feedback Feedback Software Data Visualization 52

Amplitude

JANUARY 4, 2021

Your data gets sent to a product analytics tool, which your team uses to: Understand user behavior. In other words, if you’re sending garbage into your analytics tool, you’ll get garbage out. Begin with a solid grasp of your North Star metric —the KPI that best indicates your business’s likelihood of success.

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Data Visualization Analytic Tools Customer Feedback Government 52