The Product Coalition

DECEMBER 23, 2021

UX does matter. So, let’s have a closer look at the most important UI/UX issues to bear in mind when assuring the quality of financial products. How to make sure that such software products are truly universal? Businesses can focus on UX/UI testing for accessibility. If you still doubt it, assess this.

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Weak Development Team UX User Testing Technical Review 176

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 95

Product Research User Testing Research Software Data Visualization 95

Userpilot

MARCH 10, 2024

Cohort analysis enables you to see how different segments engage with your product. A/B tests help you test two or more variations of UX to find the one that’s better aligned with your users’ preferences. Heatmaps and session replays show you how users interact with your UI. A/B tests in Userpilot.

Data Visualization 99

Data Visualization User Testing Customer Feedback Customer Experience 99

Userpilot

MARCH 7, 2024

Free tools cost nothing and offer basic tools like event tracking , user segmentation, reporting features, dashboards , and visualizations, but are limited in data processing, lack customizations and technical support, and have no integrations with other apps. How to choose an analytics tool? First-click testing.

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Research Software 104

Userpilot

MARCH 19, 2024

A/B testing. Feature and events dashboard in Userpilot. A/B testing A/B testing helps you compare two or more UX variations to understand which version resonates more with users. You can run either a controlled A/B test or a head-to-head test (or a combination of both), depending on your needs.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. Source: Slack notification UX. Source: Calendly notification UX. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Usersnap

JUNE 10, 2021

Surely all software companies are familiar with beta testing, but how well do you actually do it? We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. A feedback-driven example of beta testing.

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

DECEMBER 7, 2022

A/B tests are a well-known technique for testing UX elements but is it the only one? Are there any alternatives to A/B testing for product managers ? A/B tests are experiments in which you present two different versions of your product to an even number of users and check which of them performs better. Interested?

User Testing 96

User Testing Analytic Tools Feedback Software Research Software 96

Userpilot

JANUARY 10, 2024

User research methods for SaaS: Usability testing User testing User interviews Focus groups Session replays First click testing User feedback surveys Card sorting A/B testing Product analytics Heatmaps Userpilot can help you conduct user experience (UX) research and easily interpret the data.

User Testing 103

User Testing Research Software Analytic Tools Feedback Software 103

Userpilot

SEPTEMBER 15, 2023

What’s preference testing? How to conduct a preference test and collect feedback ? TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. Book the demo to see how it can help your team. What is a preference test?

User Testing 90

User Testing Product Research Data Visualization Feedback Software 90

Userpilot

MARCH 19, 2024

To retain users, continuous improvement of your UX optimization efforts is critical. This guide takes an in-depth examination of steps you can start implementing right away to improve your product’s UX optimization. Measure your UX optimization efforts. Why is constant UX optimization important? Book a demo today !

Customer Experience 101

Customer Experience User Testing Research Software Feedback Software 101

Userpilot

MAY 23, 2022

The more your users stick to the happy path UX, the more they’ll see the value in your product and want to stay around. You can make this happen by optimizing the UX for unhappy paths within your product. This article shows you how. Test and iterate. What is a happy path in UX? What is the unhappy path in UX?

Feedback Software 104

Feedback Software Analytic Tools UX User Testing 104

Userpilot

DECEMBER 6, 2022

The term “beta testing” is often associated with programmers who are testing out a new version of their software. That said, beta testing in marketing is just as important. Having clear goals , the right testers, an appropriate timeframe, and proper documentation will guarantee that your beta test is a success.

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User Testing Data Visualization Analytic Tools Feedback Software 87

Usersnap

JULY 22, 2019

Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design? The questions lingering in your mind may be: How important is design to product success? Or how would UI/UX contribute to business growth? . Why And When Should You Update UI/UX?

User Testing 88

User Testing Customer Experience Product Research Feedback Software 88

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 94

Customer Experience User Testing Analytic Tools Feedback Software 94

Centercode

AUGUST 7, 2020

You need thorough test coverage before release — that is, you need to see how your product’s features and functions perform with real customers in their actual environments. Here’s how running your beta tests with Centercode improves opportunity costs based on your role in the product development process.

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User Testing Product Research Reporting Tools Testing 78

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Card sorting and fake door testing are useful testing methods before the product launch. How do usability and user experience differ?

User Testing 88

User Testing Product Research Customer Experience User Experience 88

Userpilot

OCTOBER 31, 2023

This guide shows you how to get started right away. As you read through, you will learn the different UX data types and how to measure them. Quantitative UX data is measured and expressed in numbers, such as page views, clicks, time on page, CSAT and NPS scores, etc. across the customer journey.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

DECEMBER 31, 2022

How to choose the right digital experience analytics solution for your team. Userpilot is a product adoption tool with valuable features like segmentation, A/B testing, and real-time data tracking that help you meet customer needs. That can include interactions on mobile apps, your website, social media, or your product dashboard.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Utilize A/B tests to understand what works better for customers and offer them positive customer experiences. Customer satisfaction refers to how happy and content your customers feel while using your product or service.

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Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. Get a demo and see how!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. The main idea of click tracking is watching how users interact with your product to discover friction points. This can be a broken link, poor onboarding , confusing UX, etc.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

The Product Coalition

OCTOBER 16, 2022

User experience does not stand still, and innovations that challenge UX design constantly appear. Let’s take a look at four promising UX design techniques. Voice user interface In his book The Design of Everyday Things (the “bible” of usability), Professor Don Norman states the main goal of UX/UI designers.

Research Software 78

Research Software Analytic Tools Customer Experience User Testing 78

Userpilot

JUNE 5, 2023

Book the demo to see how it works in practice. Product-market fit (PMF) survey , aka Sean Ellis test, is used by product teams to determine how well the product satisfies the needs of the users. How to create a product-market fit survey step by step with Userpilot? This will take you to the Surveys dashboard.

Product Research 95

Product Research User Testing Data Visualization Analytic Tools 95

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? With Userpilot , you can optimize the production conversion rate by using Customer Journey Analytics , sending CSAT Surveys , implementing Usability Testing Methods , using NPS Surveys , and running A/B Tests.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. Let’s go over the ones for 2022 and how they will influence your product. UX design trends keep UX designers informed and help them understand the market direction.

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Feedback Software UX User Testing Embedded Analytics 115

The Product Coalition

MARCH 25, 2022

Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. Additionally, a neat design with a simple logo and a friendly UX will enhance the recognition of your solution and convey its value as a trustworthy service.

Research Software 122

Research Software Feedback Software Reporting Tools Data Visualization 122

Userpilot

MAY 21, 2023

Before you build a complete feature, run prototype tests to validate the ideas. Popular validation techniques involve fake door testing and the Wizard of Oz. Always beta-test your features before releasing them to the whole user base. User testing – you develop a high-fidelity prototype and watch users interact with it.

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Onboarding KPIs Feedback Software User Testing Product Research 88

Userpilot

AUGUST 5, 2023

Use A/B testing to determine what retains customers and creates promoters. How to identify NPS passives? We’ll now go through how you can identify NPS passives. How to turn passives into promoters? You should set goals in A/B tests to determine if certain in-app changes lead to increased customer retention.

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

Userpilot

MARCH 31, 2023

So let’s find out how to achieve this and boost customer retention. To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. What is customer attrition? Churn survey.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 27, 2024

We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. How to conduct a funnel analysis to gain actionable insights?

Data Visualization 94

Data Visualization Analytic Tools Customer Experience Feedback Software 94

Userpilot

DECEMBER 6, 2022

To be able to complete on price, they compromise on QA which leads to buggy and badly implemented functionality and poor UX. Iterative testing and customer discovery allow teams to validate ideas and evaluate solutions before investing any money into their development. Product bloat and UI/UX friction.

Onboarding KPIs 95

Onboarding KPIs Product Research Feedback Software User Testing 95

Userpilot

FEBRUARY 28, 2024

This guide will go over what customer paths are, how to track them, and how to create successful paths! TL;DR A customer path or consumer path is a map for visualizing how users navigate across your product. Analytics dashboards are the best way to monitor metrics that track each stage of the customer path.

Analytic Tools 100

Analytic Tools Data Visualization Customer Experience User Testing 100

Userpilot

JUNE 15, 2022

In this article, you’ll learn why emotional design is important, what it means, and how you can use emotional design to enhance your product UI/UX design. How to apply emotion design: Cut back on waiting time within your app to reduce user frustration. Carry out user testing to evaluate your product with real users.

UX 69

UX Feedback Software Customer Experience User Testing 69

Userpilot

APRIL 8, 2021

We’re not going to pretend here you can prevent UX debt. Let’s face it: UX debt, just like technical debt, is unavoidable. Talking about UX debt, under such circumstances, may feel a lot like this: “When your city is getting bombed and someone comes over and tells you you have an ugly bathroom”. Why does UX debt happen?

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Userpilot

NOVEMBER 26, 2023

In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. How to leverage CRO analytics data to enhance conversion processes. A/B tests across your landing pages show you where to iterate and improve your efforts for better conversion rates. Ready to make a start?

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Research Software 100

Userpilot

FEBRUARY 29, 2024

A/B testing. Instead, use product usage dashboards from behavior analytics software such as Userpilot to view all your key metrics in one place. Userpilot’s product usage dashboard. Features and events dashboard in Userpilot. A controlled A/B test conducted in Userpilot. How to analyze user behavior?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98