Userpilot

APRIL 16, 2025

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. Self-service features like knowledge bases or in-app resource centers help users solve simple questions on their own.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

MARCH 10, 2020

Guru: If your support inbox integrates with other apps, build an app that lets your team easily search your knowledge base as they support customers. We send automated outbound messages based on actions that the user has taken (or not). You are not providing a great support experience if you don’t have a great knowledge base.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Userpilot

DECEMBER 31, 2024

That, in turn, lets you cater to your user bases diverse learning needs. You can include the following types of modules in your in-app help center: Links: You can send your end-users to external URLs, such as knowledge base articles, webinars , or documentation. Integrate Userpilot resource center with knowledge base.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. HelpJuice for businesses who need a knowledge base tool with a complete set of features right up front.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

MARCH 5, 2025

User analytics: The custom analytics dashboard provides a centralized view of customer data, allowing you to segment, filter, and analyze user behavior. Analytics dashboard in Userpilot. Customization options Pendo provides limited customizations when building dashboards, creating surveys, or reporting customer data.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JULY 29, 2024

Whether it’s customizing workflows, dashboards, or reports, the ability to tailor the tool to fit your product development process can significantly enhance your efficiency and effectiveness. Analytics dashboard : The analytics dashboard provides a comprehensive overview of all important metrics in one place.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Intercom, Inc.

AUGUST 18, 2020

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. Many of you use multiple help centers or third-party knowledge bases to support different groups of users.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

The Product Coalition

OCTOBER 5, 2020

Identify key quality metrics and create dashboards to track real-time product health. Identify measures of success, create dashboards for tracking, and report on progress to ensure team’s know whether or not they’re hitting the mark. Create prioritization frameworks based on set criteria that aligns with the organization’s strategy.

Embedded Analytics 178

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 178

Intercom, Inc.

JULY 6, 2021

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. The benefits of global customer support are clear, but the process of setting up global support operations is undeniably complex.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Apptentive also offers “codeless integration” through mParticle, without requiring customers to create a new series of events within their apps.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

JUNE 5, 2024

It supports a help center and knowledge base, chatbots , and live chat. Create custom reports and dashboards. Recently, Userpilot launched custom dashboards so you can track all relevant metrics from one place without switching between tools and reports. Userpilot dashboard. HubSpot is a CRM platform.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

OCTOBER 28, 2024

A good resource center can host onboarding flows , how-to guides, video tutorials, FAQs, and knowledge-base documents. Essentially, you want to create a way for users to get help whenever they need it. You can do this by creating a resource center. Think of it as your first line of support, helping users solve problems quickly.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

APRIL 21, 2023

When talking about in-app resource centers, terms such as knowledge bases or help centers, can be used interchangeably. In-app knowledge bases are a valuable tool for new users learning how to use your product. Collect regular feedback passively from customers by adding a feedback widget to your in-app knowledge base.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

JULY 9, 2024

Custom analytics dashboards : Userpilot allows you to create custom analytics dashboards and monitor the core metrics essential for customer lifecycle management. Hubspot’s lead gen dashboard. ChurnZero dashboard. Generate analysis reports like this with Userpilot. The platform is rated 4.4/5 The platform is rated 4.7/5

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

APRIL 21, 2024

Here’s what you should implement: Add different content types to your resource center The resource center serves as the knowledge base and go-to place where users can find helpful information about potential issues and how to navigate your brand or product. Knowledge base section that leads to further article categories.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

The Product Coalition

MAY 18, 2022

It’s also suitable for knowledge-based work such as software development. Visualize or map the workflow: Creating a value stream map can visualize all steps in the workflow in a column-based dashboard. Next, people use cards or images to illustrate work items on the dashboard as work progresses.

Reporting Tools 158

Reporting Tools Software Development Software Developers Feedback Software 158

Userpilot

MARCH 19, 2024

Feature and events dashboard in Userpilot. When analyzing data from multiple sources, use an analytics dashboard like the example below to view all key reports in one place. Userpilot’s analytics dashboard. Userpilot’s knowledge base. Analytics dashboard : View all important reports in one place.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software User Testing 104

Userpilot

JULY 31, 2023

HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. Shared inboxes Ticket pipelines automation Conversational bots Reporting dashboards Email and meeting scheduling Intercom alternatives: HubSpot.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MAY 7, 2024

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. User segmentation : Create user segments based on a user’s device type, survey responses, language, etc. Whatfix analytics dashboard. Walnut demo analytics dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. Build a knowledge base to offer help without customer support agents A knowledge base includes all the content and resources you create to help your customers effectively use your product or service.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. A good customer success tool allows businesses to create segments based on shared customer attributes (demographic, OS system, returning customer, etc.) Userpilot’s analytics dashboard. Zendesk’s customer success dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

MARCH 25, 2024

This opens the User Dashboard, where you can view the usage sessions for different user segments. You can also apply filters to narrow the dashboard results. User dashboard in Userpilot. How to do it: Click on Dashboards from the side-bar navigation menu and choose Product Usage Dashboard. Userpilot 1.

Data Visualization 102

Data Visualization Analytic Tools Research Software Customer Experience 102

Userpilot

FEBRUARY 20, 2023

Immediately after signup, your Loom dashboard is populated by videos from Loom. They also show you what your dashboard should look like once you start creating videos. Share helpful tips in your knowledge base Finally, note that you can’t capture everything in a single onboarding process. Userpilot dashboard.

Analytic Tools 98

Analytic Tools Data Visualization Customer Feedback Feedback Software 98

Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Mind the Product

MARCH 7, 2018

Product management tool Asana, for example, offers a wealth of functionality, from creating project milestones to building out visual reporting dashboards. This is hugely important for the first-run experience of any complex product.

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Userpilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Flexible dashboards. Pendo has a wide array of dashboard widgets that you can add to your homepage. Source: Pendo.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

JANUARY 26, 2023

Show personalized self-service resources inside your in-app knowledge base , like Userpilot. Userpilot replaces empty screen with valuable content An empty state is when new customers signup and all they see is a blank dashboard—making customer relationships harder and hurting time to value. Loom’s signup page.

User Testing 97

User Testing Feedback Software Customer Experience Customer Feedback 97

Userpilot

APRIL 30, 2024

Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Product analytics : Userpilot’s comprehensive analytics allows you to track customer behavior through funnel analysis, path analysis, heatmaps , and dashboards – gaining deep insights into user interactions.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

The Product Coalition

OCTOBER 8, 2023

A well-designed dashboard should provide users with easy access to predictions, historical performance data, and personalized settings. These platforms play a crucial role in promoting community engagement and knowledge sharing. Each member brings a unique perspective and knowledge base to the table.

Data Visualization 148

Data Visualization Reporting Tools Feedback Software Customer Feedback 148

Userpilot

AUGUST 18, 2024

Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., You can also create custom dashboards using metrics of your choice. Userpilot’s analytics dashboards. GA dashboard. Mixpanel’s dashboard. HubSpot dashboard.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. A dashboard gives an overview of your key customer metrics and visualizes trends in metrics like churn rates using simple charts.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

AUGUST 23, 2024

Add product documentation to an in-app knowledge base for easy access. Event analytics dashboard in Userpilot. Step 7: Improve your onboarding processes based on customer feedback Product analytics give you an excellent idea of how users engage with the onboarding flows. Whatfix dashboard. Creatio dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

Atlassian

FEBRUARY 9, 2022

From the start, we knew this was an opportunity to build a system that provided plenty of useful analytics, and we needed a way to see them, so we developed a reporting dashboard.”. The reporting dashboard provides a wide range of statics and figures, presented both visually and numerically. Our service desk solution.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. You could add multiple content types and group them however you like: Integrate your knowledge base. Resource Center configuration – Userpilot dashboard. You will need third-party integrations if you want these. Add guides and flows.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 10, 2022

You can include a self-serve knowledge base and a live chat to eliminate support pain points. To avoid process pain points, add a self-serve help center, and a knowledge base in your product to improve the flow of information and keep customers moving. knowledge base ). Support pain points.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Intercom, Inc.

DECEMBER 17, 2018

They wrote about the decision to implement it on their blog : “After initiating a conversation with us, we’ll recommend some helpful knowledge base articles and will start working on getting you an answer. In most cases, we provide a resolution in under an hour.”

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

OCTOBER 18, 2023

Based on your interaction today, how likely are you to continue using our product or service? Channel assessment Use channel assessment questions to understand the user’s experience with channels such as your in-app support , knowledge base, live agent, and email support. How easy was it to find the in-app support button?

Data Visualization 101

Data Visualization Reporting Tools Analytic Tools Feedback Software 101