Knowledge Base Related Topics 
Intercom, Inc.
JULY 17, 2019
These days, many companies offer a knowledge base for their customers to use. The self-service aspect of knowledge bases makes them natural time-savers for users and businesses alike. But a knowledge base – or, as we call it here at Intercom, a help center – shouldn’t stand alone as your only support option.
Userpilot
APRIL 10, 2024
Knowledge base creation is critical to enhancing self-service support. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. The five steps to knowledge base creation include: Identify areas where users need help.
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The Product Guy
MARCH 17, 2020
It’s an awesome way to meet fellow Product People in a laid-back, conversational environment within which sharing and learning can flourish and complement the knowledge base for all on a peer-to-peer basis. About ‘The Product Group’ The Product Group is an opportunity for Product Managers, etc.
The Product Guy
MARCH 4, 2020
It’s an awesome way to meet fellow Product People in a laid-back, conversational environment within which sharing and learning can flourish and complement the knowledge base for all on a peer-to-peer basis. About ‘The Product Group’ The Product Group is an opportunity for Product Managers, etc.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Join us to learn: How to integrate your knowledge base (and KCS) with your community. Vanilla’s Head of Community, Adrian Speyer leads the panel to uncover and discuss their common initiatives and their individual journeys to success. How to establish a successful ambassador program.
The Product Guy
APRIL 21, 2020
It’s an awesome way to meet fellow Product People in a laid-back, conversational environment within which sharing and learning can flourish and complement the knowledge base for all on a peer-to-peer basis. About ‘The Product Group’ The Product Group is an opportunity for Product Managers, etc.
The Product Guy
APRIL 14, 2020
It’s an awesome way to meet fellow Product People in a laid-back, conversational environment within which sharing and learning can flourish and complement the knowledge base for all on a peer-to-peer basis. About ‘The Product Group’ The Product Group is an opportunity for Product Managers, etc.
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