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12 Knowledge Base Benefits You Can’t Miss Out On

Userpilot

Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. A knowledge base isn’t the same as an FAQ page.

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How to Build a Knowledge Base: A Step-by-Step Guide for SaaS

Userpilot

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. TL; DR A knowledge base helps your customers access product guides and find answers to their various queries about your product.

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Chatbots vs Knowledge Bases: Which One Is Better for Customer Support?

Userpilot

Which is best for self-service support : chatbots vs knowledge bases? This is where chatbots and knowledge bases come into play as two of the most effective self-service solutions. Knowledge bases can be of two types: website documentation help center or in-app resource center. What is a knowledge base?

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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

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Leadership Panel: Lessons Learnt from a Global Support Community

Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums

Join us to learn: How to integrate your knowledge base (and KCS) with your community. Vanilla’s Head of Community, Adrian Speyer leads the panel to uncover and discuss their common initiatives and their individual journeys to success. How to establish a successful ambassador program.

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10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base?

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Structuring a product discovery knowledge base (pt. 4/6)

The Product Coalition

Article 4 in a series about how to establish a robust, scalable, and lean product discovery framework in your organization. Continue reading on Product Coalition ».