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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

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Top 12 Product Adoption Software in 2024

Userpilot

Product adoption software is the lifeblood of the modern product management process. Try Userpilot and Take Your Product Management to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product adoption software? Analytics dashboard : Track all your adoption-related metrics in one simple dashboard.

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How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

Userpilot

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. This will help uncover which user flows lead to friction.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Building an in-app knowledge base to address common issues and reduce user friction. Progressive disclosure example.

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We made ITSM easier – here’s how

Atlassian

Service management easily tops the list of essential IT functions. Our central service desk branched into 14, each managed by a different IT team. The size of our workforce grew, increasing the load on the existing system. How Jira Service Management enabled distributed work with an employee self-service tool.

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Gainsight targets customer success and onboarding automation , combining in-app guides with comprehensive analytics and feedback management aimed at enterprises focusing on deep customer insights and product experience improvement. There are a few benefits of investing in a dedicated onboarding system. Dashboards.

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What are Customer Insights [+ Examples and Best Tools]

Userpilot

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Tracking knowledge base interactions with Userpilot.