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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! You can also embed Zendesk functionality into your product using JavaScript. If so, you’re in the right place!

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The difference between product analytics and business intelligence tools — and why you need both

Mixpanel

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. However, powerful isn’t always useful — particularly for product teams. Looker, and other tools like it, are often deployed with good intent.

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Connection and Compatibility: How OkCupid Uses Analytics to Help People Find Love

Amplitude

Today, about one-third of Americans have used a dating app or site, and 12% have either been in a committed relationship or gotten married to someone they met through online dating, according to a recent Pew Research report. Our customer data stack at OkCupid consists of mParticle, Looker, and product intelligence (PI) platform Amplitude.

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Omnichannel Analytics Guide for SaaS Companies

Userpilot

Userpilot is a product adoption platform that allows you to track user behavior inside product apps. There are a number of ways omnichannel analytics can help teams make better-informed product decisions and improve customer experience. Finally, act on the insights. Finally, you can act on the data with its engagement layer.

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From Looker to Mixpanel: How and why Mixpanel’s analytics team is making the transition

Mixpanel

Up until now, that was handled by Mixpanel and Looker, our BI (business intelligence) solution of choice. I’d like to share how we worked with our product, engineering, and design teams to inspire and dogfood the best business analytics solution and what we’re gaining today by moving off of Looker.

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The Best Customer Feedback Analysis Guide in 2021

Usersnap

This way, you can build better products and measure the success of your efforts with your customers. What is Customer Feedback Analysis? Customer feedback is the lifeblood of your business. It’s the voice, emotions, and insights of how your customers experience your product. Why is Analyzing Customer Feedback Difficult?

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How to onboard a new PM or your own manager

People-First Product Leadership

A new product manager is joining my team in a few weeks. Around the same time a product management mentee I advise through the First Round Fast Track program asked how to best “onboard” their new manager. In each scenario consider the type of product team you would like to create or be part of.