Gainsight

MARCH 26, 2024

In a recent webinar, Unleash the Full Potential of CS for CSMs: Getting the Most of Gainsight , we sat down with Filley to find out how she approaches Customer Success, how she goes about her day, and what amazing results look like for her. The FloQast CS Ops team custom built their dashboards in collaboration with Gainsight.

Customer Experience 52

Customer Experience Customer Feedback Data Visualization User Testing 52

Userpilot

APRIL 16, 2020

With a complex product consisting of both a desktop dashboard and a mobile app for Real Estate agents, Rachel Lightfoot, a co-founder and product manager at Touchright – struggled with user onboarding and activation. But the tool requires the user to go through several activation points both in the web app and the mobile app.

Research Software 79

Research Software Reporting Tools Data Visualization Software Review 79

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 94

Feedback Software Analytic Tools Research Software Software Review 94

Userpilot

DECEMBER 19, 2022

It can be as simple as using a UI element like the one below to ask for a positive review on any platform of your choice. Modal asking for a customer review. For instance, you can use webinars on specific use cases that need in-depth explanations. Slideout inviting customers to a webinar. Appcues' dashboard.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. Optimization. Value delivery.

Feedback Software 95

Feedback Software Research Software Onboarding KPIs Customer Experience 95

Userpilot

FEBRUARY 28, 2023

Organize webinars to help users adopt more advanced features. Review your product analytics, and A/B test your in-app messaging for added context. Userpilot is a no-code solution where you can track product metrics and build interactive experiences that improve adoption. Example of a product release webinar slideout.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Data Visualization 91

Userpilot

FEBRUARY 28, 2024

That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. Analytics dashboards are the best way to monitor metrics that track each stage of the customer path. Create a resource center code-free with Userpilot.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience User Testing 97

Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. End-user training is all about educating customers on what software offers and how they can maximize their usage. This can be done through live webinars or 1-on-1 calls. Let’s get started! It reduces customer churn.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. To make an informed decision before you invest in the software, it's essential to understand the benefits and drawbacks of UserGuiding: Pros. UserGuiding reviews. Let's take a closer look at some of the user reviews that their customers posted online.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 92

Userpilot

MARCH 21, 2024

Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. If you need to enhance the product experience throughout the customer lifecycle, why not book a Userpilot demo to see how you can implement all these strategies without coding?

User Testing 101

User Testing Analytic Tools Research Software Feedback Software 101

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Create a checklist code-free with Userpilot. Use notification banners to prevent involuntary churn.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

JUNE 30, 2023

Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. Userpilot has an extremely impressive resource center offering: It’s completely no-code, meaning you don’t need to be a tech whizz to quickly build, edit and display something impressive.

Analytic Tools 95

Analytic Tools Embedded Analytics Data Visualization User Testing 95

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

JANUARY 30, 2023

Offering educational webinars showcasing the value of your product, like Userpilot. They're important for software development to get early feedback, but they usually don't stick around. Now, they are reviewing it and comparing it with your competitors to see if you're worth it. They include: Innovators.

User Testing 92

User Testing Feedback Software Research Software Onboarding KPIs 92

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Seamless integration with accounting software and the ability to generate tax reports easily would ensure a straightforward and efficient tax experience.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. In a recent MIT Review article and Business Lab podcast, it was proudly announced that “A customer-centric approach is key in a post-pandemic world.”

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Other tools, like Userpilot , display all the data you need in dedicated dashboards so the amount of work you have to do manually is very limited.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Feedback 89

Gainsight

AUGUST 24, 2020

In this scenario, it’s not only customers who would enjoy increased productivity and cut costs due to a highly efficient onboarding process. At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. Other 1:many channels. The next step?

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Userpilot

MARCH 3, 2022

There are many knowledge base software solutions out there: Userpilot offers a range of impressive features which drive customer value (compared to examples like Groove or Zendesk). Reduce customer churn due to friction. Get a demo and see how to build one without coding. What is a SaaS knowledge base? Case studies.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Experience 95

Indicative

MARCH 12, 2021

Due in large part to that misalignment, most companies waste between 50-80% of new signups. That was the subject of a recent webinar the Indicative team put together along with our friends at Toucan Toco and Appcues. You can watch the webinar below, or read on for an expert how-to on building a product that drives adoption.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

FEBRUARY 28, 2024

Funnel tracking software can solve this problem. Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels. Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels.

Analytic Tools 101

Analytic Tools Data Visualization Reporting Tools Software Review 101

PMLesson's Ace the PM Interview

APRIL 2, 2020

We've done the due diligence for you and compiled a list of some of the greats. job placement within 180 days General Assembly is a private education company founded in 2011 that offers full-time and part-time courses in software engineering, user experience design, digital marketing, and data science. Success Rate: 91.9%

Data Visualization 52

Data Visualization Artificial Inteligence Technical Review Software Review 52

ProductPlan

MARCH 4, 2022

Note: We’ll assume your company sells B2B SaaS software. Your user would be interacting with your app on a large desktop screen, capable of clearly displaying your app’s entire dashboard. That means you should also review and update your buyer persona. 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 93

Customer Experience Customer Feedback User Testing Feedback Software 93

Gainsight

AUGUST 26, 2021

For example, the same data coming into your customer success platform that can be used to fuel quarterly business reviews can also be used internally to consistently and objectively measure performance. At a higher level, organizations can also track department- and team-wide progress toward specific targets using configurable dashboards.

User Friction 52

User Friction Feedback Software Data Visualization Customer Experience 52

Gainsight

JUNE 18, 2020

Today I’m speaking with Janine Snead , IBM’s Chief Digital Officer, Vice President of Customer Success IBM Cloud and Cognitive Software. Fourth, we have customers that can’t cover with dedicated CSMs due to capacity. IBM Cloud & Cognitive Webinar Poll Program. Welcome to our Change the Game in 5 minutes Series.

Data Visualization 52

Data Visualization Technical Review Technical Advisors Customer Experience 52

Gainsight

MARCH 20, 2020

For some, they may be separated from a loved one due to borders closing. Due to changes in communication, a once-hierarchical organization may flatten to allow for better collaboration. Watch our webinar with Slack on virtual CSM. Each member of your team can get their most important information in one dashboard.

Customer Experience 59

Customer Experience Technical Review Software Review Reporting Tools 59

Gainsight

AUGUST 31, 2020

We will share the lessons here but also encourage you to sign up for the live webinar series here. . In a recent webinar with Denise Stokowski, Group VP of Platform Products at Gainsight , Amy shared that she identified that she wanted to be more involved with people. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Gainsight

APRIL 17, 2019

The move to the cloud and to software-as-a-service (SaaS) models changed a lot of things about business. Yet for many cloud CEOs, the only part of their business that they are the most blind about is the aspect that’s most existential to being a software company—namely the product. In reviewing a feature. Business has changed.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Userpilot

MARCH 25, 2022

For instance, when someone gives you a high Net promoter score (NPS), putting them in the Promoters category, thank customers right away and ask them for a more in-depth review on G2 or Capterra. Check out this webinar on how to measure user sentiment. For example, take a look at how the NPS dashboard looks for NPS surveys.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Product Research 92

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. More A/B testing is better, right?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

eG Innovations

FEBRUARY 17, 2020

SSL Certificates: A dashboard showing the state of SSL certificates across your ADC instances. There are two dashboards available with Performance Analytics, User Experience, and Infrastructure. User Experience: The User Experience dashboard gives you a clear, high-level view of what type of experience your end-users are experiencing.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

eG Innovations

JULY 4, 2019

Webinar: Citrix Troubleshooting 101 ». Citrix administrators often struggle with managing logon times effectively, mainly due to the complexity of their environments and the various components that need to be performing optimally. When launch.ica has not opened automatically, this is normally due to a browser configuration issue.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. Let’s get started! Dialog audience. Dialog templates.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

eG Innovations

FEBRUARY 25, 2019

At eG Innovations, we recently joined forces with a Citrix CTP George Spiers to deliver a webinar on the topic “Citrix Troubleshooting 101.” More than 650 people participated in this engaging live webinar. The process of elimination can be applied to three particular troubleshooting tactics that were highlighted in the webinar.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization User Testing 63

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. Do you want to encourage users to register for a webinar you’re hosting?

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52