Intercom, Inc.

JULY 11, 2025

This question has led us to develop what we call “heartbeat metrics” – vital signs that instantly tell us if our systems are truly serving their purpose. These metrics cut through the noise of complex monitoring dashboards and provide immediate clarity on customer impact. What’s a heartbeat metric? Modern systems are complex.

Reporting Tools 104

Reporting Tools Weak Development Team Customer Experience Messaging 104

Alchemer Mobile

NOVEMBER 13, 2024

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. This information empowers teams across your company to make informed decisions based on customer experiences and perceptions. A question like, “What could we have done differently?”

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Userpilot

MARCH 23, 2025

Whatever these metrics tell you, the good or the bad, that’s only half the story. This means real-time analytics and user engagement trends, without having to juggle between multiple tools and fragmented data. This means only 10% of monthly users engage with your app daily, showing infrequent usage and poor user retention.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

BrainMates

JUNE 15, 2025

Product leaders are quick to invest in tools, platforms, and tech upgrades but often overlook the human capability needed to bring those technologies to life. Despite human talent being the largest contributor to cost of revenue, organisations invest far more in tech than in developing their people. It’s Human. How Do We Fix It?

Technical Review 40

Technical Review Weak Development Team Product Research Systems Review 40

Alchemer Mobile

JUNE 23, 2025

Without consistent tracking, brands risk: Missing shifts in market dynamics Misalignment with evolving customer expectations Inability to defend against competitive threats Weak ROI justification for marketing efforts Who needs brand health tracking? campaign planning, market entry, customer segmentation).

Branding 100

Branding Data Visualization Reporting Tools Research Software 100

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Lenny Rachitsky

MAY 22, 2025

” Mayur literally moved his desk to whichever team had the biggest 10x upside—or downside—at that moment. Tools like Statsig, Gemini summaries, and cohort dashboards make this possible at scale. so no decision waited more than 24 hours. .”

Product Research 78

Product Research Data Visualization Research Software Feedback Software 78

Userpilot

OCTOBER 31, 2024

The choice is tough because there’s no single tool that covers all use cases. What’s worse, you will find multiple tools in each category, making it incredibly difficult to pick the tool that satisfies your needs and offers the best value for money. Which product feedback software should you choose for your SaaS?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Reveal

JUNE 24, 2025

Reveal Embedded Analytics Today’s business users expect more than static dashboards or delayed reports. That is the promise of self-service BI: giving users direct access to the answers they need without relying on data teams or filing support tickets. Traditional BI tools were not built for embedded use cases. And that matters.

Embedded Analytics 59

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 59

Userpilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. Tools can track every click and interaction.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Analyze geo/language distribution in analytics tools like App Store Connect. High churn may signal poor cultural or linguistic alignment.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

JULY 14, 2025

" The solution isn't more tools: it's one omnichannel customer engagement platform that connects every user interaction and related analytics. But in my experience, this is nearly impossible to achieve with separate marketing tools for web, mobile, and email. How to use Userpilot omnichannel customer engagement platform?

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

MAY 30, 2025

One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. Ive also included the key metrics I track and recommend for every product team. Crash rate in the first session: Keep crashes under 1% of sessions to reduce uninstalls and bad reviews.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

MARCH 5, 2025

The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. For each tool, I aimed to answer seven qualifying questions: Ease of use and implementation: How easy is it to get started and integrate the software with your existing tools?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

FEBRUARY 9, 2025

Many product teams fall into the same trapmistaking engagement for success. However, without qualitative feedback and behavioral insights, teams risk misreading signals, leading to frustration and churn. Monitor product usage made easy with a tool like Userpilot. ” NPS Survey Dashboard in Userpilot. The problem?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

MARCH 30, 2025

Things seem great initially, but soon enough, you see your analytics dashboard showing a constant decline. Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Complex onboarding: 74% of users abandon an app after a poor onboarding experience.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Productside

APRIL 30, 2025

Entire teams, downsized. Its not enough to browse dashboards or let sales be your proxy. Schedule standing chats with customer-facing teams. It doesnt matter if youre building a SaaS tool or a physical producttiny acts of discovery can happen weekly. Your product isnt just the software your team is building.

Product Research 177

Product Research Weak Development Team Research Software Product Management 177

Lenny Rachitsky

JANUARY 21, 2025

Subscribe now For more: Lennybot | Podcast | Swag | Hire your next product leader | My favorite courses I’ve always been fascinated by what tools people choose to use in their work. ” we asked people what tools they most love, what tools frustrate them, and what they’d change if they could. 5% use Bolt.

Data Visualization 142

Data Visualization Research Software Analytic Tools Reporting Tools 142

Userpilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

FEBRUARY 12, 2025

This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. This step is essential, because if the churn rate has been abnormally high in the last two months, then you can use some data analysis tools like: Retention cohort analysis. software development) to identify causal factors of a specific problem.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

Userpilot

NOVEMBER 29, 2024

Are you looking for a session replay tool but not sure if Fullstory is the right option for your SaaS? The tool’s pros and cons. Teams can use Fullstory’s session replay to: Identify frustration signals like rage clicks or dead clicks to uncover UX pain points. This article will help you decide. Fullstory pricing.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 8, 2024

As you might know, session replay tools track every click, scroll, and hiccup from your usersjust as if you were watching through their eyes. But with so many session replay tools, which ones are worth your time and money? Free plan available for startups and small teams. PostHog Open-source. Self-hosted pricing starts at $0.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 11, 2025

And while Ive always had a great toolkit for that: A/B testing, analytics dashboards, etc. session replay has become one of my go-to tools for user research. Where most tools reveal what users are doing, session replays reveal why they do it. But, like any tool, it takes some getting used to.

Data Visualization 52

Data Visualization Product Research User Testing Research Software 52

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Performance expectations: People using mobile web or app expect speed and instant clarity because theyre often on the go, juggling multiple tasks, or dealing with weak connections. This article will provide an in-depth guide.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

JUNE 12, 2025

But most tools still need some engineering help to build basic communication features, like tooltips, banners, or modals. Userpilot solves this problem by making it easier for product teams to create in-app guidance themselves, without any coding. Here’s how the product team at VideaHealth is benefiting from Userpilot.

Data Visualization 52

Data Visualization Healthcare Onboarding KPIs Analytic Tools 52

Userpilot

MAY 31, 2025

Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. Youll need a third-party tool if you want cross-platform reports or deeper cohort analysis. Well cover its key features, pricing, and real user reviews. What is Intercom Mobile?

Analytic Tools 71

Analytic Tools Data Visualization Software Review Feedback Software 71

Userpilot

APRIL 2, 2025

As a fellow PMM who’s been there, I can tell you that traditional analytics tools just don’t cut it anymore. In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required.

Data Visualization 66

Data Visualization Analytic Tools Embedded Analytics Feedback Software 66

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Guy

DECEMBER 7, 2017

No, this is not a bad joke. Once you discover what the root problem is, you lead a team to making the solution a reality. The problem was an unstable code base that supported (if, and when it worked) all of our internal tooling. There was no way that I could have done this just my original team in the initial time asked.

Research Software 317

Research Software Roadmap Product Research Weak Development Team 317

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? That’s why we’ve listed 12 tools that the best product managers use to do their jobs better?—?and and not the best product management tools.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Product Talk

JANUARY 17, 2024

ThoughtFlow combines the visual flow of a whiteboard with the data modeling of a spreadsheet so that teams can shape their journey from an idea to its outcome without creating silos and losing context across multiple tools. At this stage, the ThoughtFlow team faced several challenges.

Customer Experience 319

Customer Experience User Friction User Testing Customer Feedback 319

Mind the Product

FEBRUARY 20, 2020

Ultimately, your resume should itself signal that you have the skills required to be a successful product manager on any team. As a hiring manager, I want to hire great storytellers, s o the team can work towards a unified vision. . Use this article as a guide to polish your resume and improve your job-hunting prospects. Storytelling.

Data Visualization 214

Data Visualization Weak Development Team User Testing Product Research 214

The Product Coalition

JULY 13, 2022

FullStory is a robust web and analytics tool but there are platforms out there that may specialize in one of the features you want. Best teams on a budget who need the basics. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices.

Data Visualization 146

Data Visualization Analytic Tools Feedback Software Reporting Tools 146

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. This article shows you a step-by-step process and some of the best tools to use. Customer sentiment dashboards help you generate the following: Sentiment trends over time. Sentiment distribution.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

UserVoice

JULY 28, 2017

Here’s 3 steps you can take to start tackling your to-do list: Step 1: Get Organized With the Right Tool(s). But if you’re looking to mix up your day-to-day task tools, here are some suggestions. Task Management Tools for Product Managers. Everyone has their own organization style, and that’s okay. Good Ole’ Google Docs

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215