Userpilot

NOVEMBER 3, 2022

The truth is self-service support has come to stay. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

The Secret PM Handbook

MARCH 28, 2018

To help you get a better at it, I’d like to share some useful storytelling tools I learned recently. It’s nice to have a tool like that! We like giving a lot (too much) data about what we did, and how it worked, and how cool it was. Your Problem Should Be Really Bad. It was a big challenge for me once.

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

Business of Software Conference

DECEMBER 14, 2023

Rule Worth Breaking #5: You shouldn’t make big decisions without substantial data to back them up. You set the rules and write the handbook. What this means is, if you’re Adobe, you don’t have a choice but to buy a code review tool from us. For Cohen and Smart Bear, solving simple problems was a bad strategy.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Userpilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? Take a look at how these companies position themselves: Product Onboarding Tool.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Product Bookshelf

JANUARY 3, 2017

Sprints enable you to get answers to key product and service questions in just five days. A sprint is a five-day structured process used to resolve a big open question facing a product or service team. Sprints can be used to test and get decisive feedback on any new offering or approach for new or improved products or services.

User Testing 48

User Testing Product Research Feedback Software Testing 48