Reveal

JANUARY 9, 2023

Reveal Embedded Analytics. As data is taking over the world, ISVs must make embedded analytics part of their applications’ tech stack. In this blog, we go through the top 5 ways in which ISVs can benefit from strong analytics offerings. . What Is Independent Software Vendor (ISV)? See Reveal in Action.

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Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

Mind the Product

JANUARY 3, 2019

Every software application today is fighting for space in an increasingly crowded market, so software vendors need to differentiate their offerings with valuable features to avoid losing out to competitors. Why predictive analytics? Getting Started With Predictive Analytics.

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Data Visualization Analytic Tools Artificial Inteligence Reporting Tools 144

Userpilot

MAY 20, 2024

TL;DR Customer sentiment refers to customers’ emotions and attitudes towards your brand, providing insights into their satisfaction levels. Collect customer feedback through in-app surveys like NPS , CSAT , and CES surveys to capture timely and relevant insights. You’ll need a platform to do this.

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Data Visualization Feedback Software Customer Feedback Customer Experience 90

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria. Want to learn more about funnel analytics in Userpilot? What is marketing funnel analysis?

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Analytic Tools Data Visualization Feedback Software Research Software 92

Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods.

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Analytic Tools Data Visualization User Testing Reporting Tools 95

Reveal

OCTOBER 29, 2021

Reveal Embedded Analytics. Chartio is a cloud-based business intelligence and analytics solution that provides business teams with the tools and functionalities for data exploration and data visualization. Chartio reported that 280,000 users have created 10.5 So, what about their customers?

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Data Visualization Analytic Tools Reporting Tools Research Software 95

TechEmpower - Product Management

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? How will you differentiate from these? Do you have a custom algorithm or other technology? What special data, content, APIs, etc., What’s the state of the relationships that brings you that data?

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Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

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Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

APRIL 19, 2024

TL;DR Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty , satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. Get a Userpilot demo now to create your own NPS dashboard.

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Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

APRIL 29, 2024

A segmentation survey is used to gather the data necessary to segment customers. A market segmentation survey is a market research tool. Loyalty segmentation differentiates customers based on their loyalty levels to identify product advocates. Userpilot is a product growth platform with advanced segmentation features.

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Userpilot

MAY 30, 2022

Let’s jump in to see what needs-based segmentation is all about and how you can collect data for that to increase the growth of your business. A-priori segmentation uses data that most companies have on their target customers, including demographics, geographic, or behavioral data.

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Data Visualization Feedback Software Research Software Analytic Tools 95

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. The insights from feature analysis help you: Identify feature opportunities. Review feature usage data. Extract feature development insights. Based on these insights, you can refine your products to stay competitive.

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Data Visualization Analytic Tools Feedback Software Weak Development Team 87

The Product Coalition

JANUARY 3, 2020

With IoT security gateways and data analytics services, IoT service providers help to deliver differentiated services that boost the efficiency of the organization by reducing the overall cost.

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Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 78

Amplitude

DECEMBER 18, 2020

Product analytics sits at the intersection between your customer, your product, and your business goals. Product analytics keeps your team close to customer wants and needs throughout the product development process. Adience’s research highlights the power of product analytics. What Is Product Analytics?

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Data Visualization Analytic Tools User Testing Product Research 116

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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ChatGPT Data Visualization Onboarding KPIs Research Software 89

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Your colleagues, especially customer-facing ones, can offer valuable insights into unmet user needs and shifts in the markets. Canva is another one.

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User Testing Data Visualization Feedback Software Research Software 91

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. It is also about changes in how cross-functional teams access, make sense of, and act on complex behavioral data. Data Literate. To make sense of those insights, the team needs data literacy.

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Data Visualization Reporting Tools Analytic Tools User Testing 140

Split

MAY 15, 2024

While the terms “deploy” and “release” may seem similar, they represent different processes that play crucial roles in the software development lifecycle. Understanding their nuances is essential for streamlining operations and delivering high-quality software to end-users.

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Feedback Software Reporting Tools User Testing Customer Experience 52

Userpilot

MARCH 27, 2024

Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. If you need to improve your platform's usability and user engagement, why not book a Userpilot demo to see how you can implement your navigation strategy? What is secondary navigation? NYT’s page navigation.

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Feedback Software Research Software Data Visualization Product Research 97

Userpilot

APRIL 13, 2022

You first have to understand the basics of click tracking and work with different tools that track in-app engagement. This article will equip you with all the necessary knowledge about: types of data can be tracked. what to do with the data you collect. tools to use to capture user clicks. Email-marketing-analytics.

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Analytic Tools Data Visualization Feedback Software Customer Feedback 90

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

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User Testing Reporting Tools Customer Feedback Customer Experience 222

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. California is the home of technology and innovation.

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Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. WalkMe provides better user analytics and customer support. Should you go with big names like WalkMe or Whatfix ?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

OCTOBER 9, 2023

Steps to launch a successful pilot project and gain valuable insights: Define the scope of your pilot, don’t test the entire system Define the target users for the pilot Build a clear hypothesis Set success criteria and metrics to measure Launch your project Collect feedback using various methods. Book a demo now to learn more.

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Feedback Software Analytic Tools Data Visualization User Testing 92

Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

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Reporting Tools Research Software User Testing Customer Experience 216

Mixpanel

MARCH 17, 2021

We’re thrilled to release an integration with Census that makes any major cloud warehouse the data source for Mixpanel. Whether you use Snowflake, Google BigQuery, Amazon Redshift, Postgress, or Databricks to store your event data, you can sync that same data to Mixpanel. Why connect product analytics to your warehouse?

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Modus Create

MAY 28, 2024

Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology. As a result, he says, “We need to understand and quantify the risk profile of new solutions using generative AI.”

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Reporting Tools Data Visualization Research Software Weak Development Team 64

The Product Coalition

OCTOBER 9, 2023

Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. It fails to deliver valuable insights, game-changing ideas, or even just a decent overview of what users need. Yet, time and time again, we hit a wall.

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User Testing Data Visualization Customer Feedback Customer Experience 110

Usersnap

JUNE 27, 2023

Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights. They should represent the target audience, offer meaningful insights, and make time for testing. Social media Social media is an invaluable tool for finding beta testers.

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User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. Once you start implementing your UX strategy, keep testing and experimenting and use the insights to inform future iterations. Consequently, it can differentiate your product in the market and give you an edge over competitors.

Research Software 85

Research Software Analytic Tools Feedback Software User Testing 85

Intercom, Inc.

APRIL 13, 2018

So what is it about these SaaS sales reps that differentiates them from the rest? Take advantage of the very technology you’re selling. Rather than picking up the phone on a whim to see if your customer would be interested in a premium plan, leverage data from their account. Technology is a modern sales rep’s best friend.

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Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Gainsight

APRIL 10, 2023

According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones. It blends digital and human interactions and empowers users to self-serve by leveraging data-driven automations and centralized resources.

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Data Visualization Analytic Tools Customer Experience Research Software 59

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. For example, apps that historically seen predictable weekly trends in usage are now seeing entirely new patterns. ?Read

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Travel Feedback Software Research Software Data Visualization 246

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 According to Nate Brown , the companies that move from reactive customer service to a more holistic, proactive customer experience (CX) approach will be the ones that ultimately survive and thrive.

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Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Product Management University

DECEMBER 7, 2020

Quickly followed by how pervasive the problem is in the market, and then the proposed solution. In most cases the problem is described in the context of how the solution will address it. “Organizations are unable to create critical performance reports because data exists in disparate systems.”

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Reporting Tools Product Marketing Data Visualization Marketing 147

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To share data with partners. To meet customer expectations for consumer-like software usability.

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Reporting Tools Analytic Tools Research Software Data Visualization 91