Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

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Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

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Folding Burritos

FEBRUARY 13, 2018

This post is about making these ideas concrete through a set of guidelines, templates, and JIRA+Excel tips so you can create effective status and progress reports quickly, have less meetings , and get out of the building , which is where you need to be. Templates and tips for less status meetings.

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The Product Coalition

MARCH 1, 2022

Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. How hard are you working the following methods for customer insight collection ? 3 benefits of a customer feedback strategy The how of deploying a customer feedback strategy isn’t hard to uncover, but what about the why

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Alchemer Mobile

JUNE 8, 2022

Our guide, Break Out of the Product Management Echo Chamber Using the Voice of the Customer, will help you understand the ins and outs of VoC data and how you can use that data to make better product decisions. Download the guide today ! How companies use VoC data . What you’ll learn. What is VoC. Why VoC is valuable .

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Data Visualization Customer Experience Customer Feedback Download 241

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Download The Ultimate Modern Support Tech Stack guide.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Gainsight

MAY 12, 2022

That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier.

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Roman Pichler

JUNE 7, 2022

” Solution-centric data : “We’re making great progress; we’ve implemented 50 more user stories, and velocity is up by eight points!” ” Sadly, the data above is not helpful to see clearly how much value the product is creating. This often leads to too much data being gathered. 2 Wrong Product KPIs.

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Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. 30 Steps to a Successful Mobile App Launch.

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DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlighted the growing influence the product management discipline has over the toughest challenges facing organizations today, such as digital and strategic transformation.

Data Visualization 101

Data Visualization Reporting Tools Customer Feedback Artificial Inteligence 101

Mixpanel

MAY 27, 2020

This post is written by Semetis , a data-driven marketing agency located in Brussels, Belgium. Here’s what you’ll learn: To be successful, organizations need more data. More importantly, they need the right kind of solutions to interpret that data, and drive actionable innovation across their organization.

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Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Consumers in each subcategory have vastly different motivations and usage patterns, which we see represented in the data. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

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Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. For example, apps that historically seen predictable weekly trends in usage are now seeing entirely new patterns. ?Read

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Alchemer Mobile

MARCH 24, 2022

In 2021, brands talked to more of their consumers than ever before, while clearly shifting their strategies toward retention. The following data originates from our 2022 Mobile Consumer Engagement Report, which can be read in full here. What is Customer Retention + 8 Customer Retention Strategies.

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User Testing Feedback Software Customer Feedback Customer Experience 264

Gainsight

SEPTEMBER 1, 2022

More analytics. So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. Yet because product roadmaps are living, breathing documents that can and should evolve, it can be frustrating to construct them.

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Alchemer Mobile

FEBRUARY 10, 2022

While it’s critical to perfect these fundamentals, we want to spend time diving into some of the more advanced mobile app marketing strategies to improve ASO. Drive downloads. Visuals and creative assets (Did you know an app video can increase install rates by more than 25 percent ?). Make use of this and test new strategies.

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Alchemer Mobile

OCTOBER 21, 2021

From learning more about their career path to predicted trends to general tips and advice, there’s no shortage of lessons to be learned that can ultimately help you develop and become a better product expert yourself. What strategies do you use to prioritize your product roadmap? What tools or methodologies do you use?

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Alchemer Mobile

OCTOBER 14, 2021

From learning more about their career path to predicted trends to general tips and advice, there’s no shortage of lessons to be learned that can ultimately help you develop and become a better product expert yourself. What strategies do you use to prioritize your product roadmap? What tools or methodologies do you use?

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Technical Review User Testing Data Visualization Feedback Software 245

Intercom, Inc.

AUGUST 23, 2022

Support plays a critical role in customer retention, with 32% of consumers citing bad customer service as the main reason they discontinued business with a brand. So, with a great support strategy you can reduce churn, improve customer lifetime value, and overall boost your bottom line. Let customer data drive your efforts.

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DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

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Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? In this post, we cover four retention-boosting strategies that will help improve the health of your app. Retention rates are a strong indicator of whether or not your product or service is high-quality and valuable.

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Customer Feedback User Testing Customer Experience Data Visualization 264

Gainsight

MARCH 21, 2022

What you may not realize is that user analytics can lift that weight off of your shoulders and make it easy for you to deliver an excellent product experience. In this article, we dive into user analytics and show you how to use this powerful set of tools to ignite product growth. What is user analytics? Wondering how?

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Data Visualization Analytic Tools Customer Experience Customer Feedback 52

Mixpanel

OCTOBER 17, 2022

In many cases, businesses that place data and insight at their core are the ones that are thriving. Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 Using product analytics to power smart, lean growth at Immobiliare.

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Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

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Travel User Testing Research Software Feedback Software 261

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap? We’re here to help.

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Data Visualization Roadmap Product Research Onboarding KPIs 52

Revulytics

JANUARY 30, 2018

This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Get started in 30 minutes with SDK integration and out-of-the-box reporting. Easy-to-use dashboards let you align product and marketing strategies.

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Analytic Tools Data Visualization Reporting Tools Research Software 59

Mixpanel

MAY 27, 2020

This post is written by Semetis , a data-driven marketing agency located in Brussels, Belgium. Here’s what you’ll learn: To be successful, organizations need more data. More importantly, they need the right kind of solutions to interpret that data, and drive actionable innovation across their organization.

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Data Visualization Analytic Tools Reporting Tools Marketing 69

Alchemer Mobile

MAY 4, 2021

We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience. Download the guide: 6 Actionable Steps to Improve NPS. Roadmap prioritization and feature adoption (or lack thereof). How easy was it to report issues you encounter?

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Alchemer Mobile

AUGUST 26, 2021

In-app feedback is also immediate, so you get insight into what’s happening in real-time. This allows you to quickly make changes, pivot your product roadmap, and improve the customer experience before customers move on to your competitors. It allows you to have insight into the overall customer experience and larger brand perception.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

ProductPlan

MARCH 22, 2023

Several successful product managers swear by data-driven product management. Here’s a look at data-driven product management and how you can use data to guide your product management efforts in a way that solves customer problems and leads to product growth. What do we mean by data-driven product management?

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Data Visualization Customer Experience Customer Feedback Product Management 52

Mind the Product

OCTOBER 1, 2018

Having “no company strategy” is one of the biggest issues facing product managers, according to a recent survey of over 600 product people. Getting paid enables the university to deliver its mission of providing education services and helping people into employment. Collect the Data. what’s its mission)?

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Data Visualization Strategy Product Strategy Product Research 120

Alchemer Mobile

DECEMBER 31, 2020

However, I’ll let our data speak for itself. Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year. 2020 Mobile App Engagement Benchmark Report. We also break this report down even further by industry: Lifestyle. Revive Your Product Roadmap. Retail & Shopping.

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Data Visualization Marketing User Testing Feedback Software 147

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

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Alchemer Mobile

DECEMBER 16, 2020

To help your finance app stand out in 2021, focus on these four strategies at the start of the new year. Money is highly personal, and given the intensity of emotions associated with money, it strikes us as odd that more financial institutions have yet to tap into this gold mine of customer emotion data and CX insight.

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Alchemer Mobile

JUNE 12, 2019

Regulations about how data can be passed through digital channels are tight, and companies must walk a fine line between providing an exceptional mobile experience that meets customer needs without sharing sensitive financial information. Only 25-40 percent of new customers re-launch apps a week after download.

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Product Innovation Educators

JANUARY 4, 2021

Insights on roadmaps, metrics, OKRs, and more for product managers. Chief Product Officers (CPOs) have many responsibilities, such as mentoring product managers, defining product strategy, leveraging cross-functional resources, developing products to meet an expected schedule, and more. 5:42] How do you use roadmaps?

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Feedback Software Data Visualization Customer Feedback Customer Experience 101