Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. But how can you make use of it? What is a knowledge base tool?

Analytic Tools 92

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Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 80

Embedded Analytics Data Visualization Analytic Tools Feedback Software 80

The Product Coalition

MAY 20, 2020

What is Data Visualization? More than just making numbers look pretty, data visualization is the graphical representation of information. Graphs, charts, maps, and tables are powerful communication tools, helping to make data more accessible. Why is Data Visualization important for Product Managers?

Data Visualization 84

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 84

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Surveys: Now even more insightful and engaging. Gain deeper insights with advanced reporting for Surveys.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. User feedback can be general or contextual.

Feedback Software 76

Feedback Software Analytic Tools Research Software Data Visualization 76

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Feedback Software 86

Feedback Software Analytic Tools Research Software Customer Feedback 86

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. User feedback can be general or contextual.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. This is why we launched Mixpanel Marketing Analytics. If you want to skip right to seeing for yourself how Mixpanel Marketing Analytics works, you can play around with our public Board here.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Get a demo and see how! What is UX analytics? ” moment.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

SEPTEMBER 22, 2021

Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. What are engagement tools?

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Gainsight

APRIL 8, 2021

We are our own harshest critics, and I love giving the product team feedback as I run the Gainsight platform for Gainsight. . With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Izenda

DECEMBER 1, 2020

Technical debt is a common problem among product teams with no clear-cut solution. But with every new feature comes additional technical requirements in the underlying software. How teams can manage tech debt. It would be unrealistic for any software development team to try and be debt-free.

Embedded Analytics 45

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 45

Business of Software Conference

SEPTEMBER 22, 2021

Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. A Little about Logi Analytics. Learn more about Logi Analytics here.

Embedded Analytics 40

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 40

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Gainsight

NOVEMBER 10, 2021

Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . The days of selling one-off discs or software packages are over. How do analytics play a role in product-led success?

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

APRIL 23, 2021

In this article, we’ll take a quick look over what a user persona is and how to create one. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. How to create a user persona?

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Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Finally, align your data sources across teams to ensure you do not become the source of your blindspots. The Dark Iceberg.

Analytic Tools 92

Analytic Tools Research Software Feedback Software Data Visualization 92

Userpilot

APRIL 29, 2022

What user onboarding software do you need to buy to equip them? A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. Watch how they handle these situations. What do they do? What salary do they get? Ready to dive in? Here we go!

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Reporting Tools 89

Userpilot

MAY 14, 2023

The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers.

Feedback Software 90

Feedback Software User Testing Customer Feedback Analytic Tools 90

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 102

Analytic Tools Research Software Feedback Software Customer Experience 102

Userpilot

APRIL 7, 2024

The Aha moment is defined as a moment of sudden insight, realization, or inspiration. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. Interactive walkthroughs consist of tooltips that show users how to use the product or feature, step-by-step.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

DECEMBER 22, 2023

AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. It also flattens the learning curve by helping users understand how to realize the full value of the available functionality. When navigating a complex highway system, they are absolutely priceless.

Analytic Tools 99

Analytic Tools Feedback Software UX Data Visualization 99

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. Practical explanation of how it works. Userpilot is a product growth tool that helps you collect key customer behavior data to power your Kano analysis. Book a demo now to learn more.

Customer Satisfaction 96

Customer Satisfaction User Testing Customer Experience Customer Feedback 96

Userpilot

JUNE 10, 2022

Use a Miro board to gather insights from your customer-facing team members. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation. What is a feature request? Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 95

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 95

eG Innovations

JULY 17, 2020

These questions got me thinking about monitoring & scripts to take actions: Why would you ask for the ability to perform custom monitoring/data collection scripts instead of asking a vendor to support a specific functionality? What level of availability and performance data is displayed and what tasks/actions might be required?

Feedback Software 52

Feedback Software Reporting Tools Data Visualization Embedded Analytics 52

Izenda

APRIL 27, 2020

What distinguishes this prioritization framework from others is that it focuses mainly on how users will react to the feature. Here’s how to use the Kano framework: First, you and your team need to gather a list of potential product features. Are Dashboards and Reports on Your Product Roadmap?

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge. How is ChatGPT different from a search engine?

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 94

Feedback Software Research Software User Testing Customer Experience 94

Reveal

JULY 28, 2022

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. And that is because data nowadays is everything.

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 78

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. Userpilot is a product growth platform. How to create an effective conversion path Ready to build a successful conversion path for your SaaS product? Embed videos.

Research Software 86

Research Software Feedback Software User Testing Reporting Tools 86

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Well-executed visually and triggered contextually it can provide your product team with valuable feedback. Use emoji score to get feedback faster- users might relate to a visual emotion better than with numbers.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Product Research 90

Userpilot

DECEMBER 6, 2022

Figuring out how to get users to part with their hard-earned cash and actually pay for your product is a big challenge. It could be product trial onboarding that helps you figure out how to solve it. It’s impossible to do any of this without the right onboarding tool (or marketing automation platform) for the job.

Feedback Software 97

Feedback Software Analytic Tools Customer Feedback Customer Experience 97

The Product Coalition

SEPTEMBER 21, 2019

According to a recent report from Coresight , there have been 6,986 store closures so far this year. One of the main reasons so many retail companies are in a death spiral is because they’ve been slow to adopt new technologies. If you don’t want to end up in the retail graveyard, you’re going to have to update your current technology.

Reporting Tools 61

Reporting Tools Technology Embedded Analytics Artificial Inteligence 61

Usersnap

DECEMBER 14, 2021

Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself. Source: Purechat.com.

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Feedback Software Customer Experience User Testing Product Research 96