Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Microcopy localization is an opportunity to make the user experience more inclusive.

Analytic Tools 102

Analytic Tools Feedback Software UX Data Visualization 102

Reveal

DECEMBER 14, 2021

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Predictible. Reveal’s flexible architecture and rich APIs give you control of the features in your app, making it a seamless part of the user’s app experience. With this, an SDK experience that is easy to use and get started.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 52

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. User feedback can be general or contextual.

Feedback Software 79

Feedback Software Analytic Tools Research Software Data Visualization 79

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. But with customers spending more time researching and buying online, websites and product experiences are converging to accommodate customer needs, and the scope of analysis for most marketers is increasing.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 90

Customer Feedback Product Research Feedback Software User Testing 90

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 96

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 96

Reveal

JULY 27, 2022

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Predictable. . embedded analytics ?product,?we’ve?had Provide an easy-to-integrate data analytics solution that customers?can Superior User Experience? BI, deep data analytics, and?

Embedded Analytics 52

Embedded Analytics Data Visualization Roadmap Analytic Tools 52

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. User feedback can be general or contextual.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Tactics for predicting churn and retaining customers. Keep reading to get actionable insights and fuel your product growth ! Tactics for predicting churn and retaining customers. Keep reading to get actionable insights and fuel your product growth !

Data Visualization 101

Data Visualization Customer Feedback User Testing Customer Experience 101

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. How they work.

Data Visualization 84

Data Visualization Product Research Software Review Feedback Software 84

Userpilot

APRIL 7, 2024

The Aha moment is defined as a moment of sudden insight, realization, or inspiration. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. To reduce the time users need to reach the Aha moment, personalize the onboarding for your main segments.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Data Visualization 70

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow.

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 86

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 86

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Feedback 90

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

MAY 14, 2023

In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Userpilot is the best tool for collecting user feedback and measuring customer satisfaction.

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Read on to find out!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like. What is customer self-service?

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Embedded Analytics 96

Userpilot

NOVEMBER 16, 2022

There are four main benefits to B2B marketing automation: reduced customer churn , increased customer lifetime value , better data collection, and reduced marketing costs. One great example of B2B marketing automation is growth loops – a self-sustaining approach where users fuel future growth with their outputs.

Feedback Software 96

Feedback Software Analytic Tools B2B Embedded Analytics 96

Userpilot

JUNE 8, 2021

Including several advanced tools to create roadmaps, collaborate, manage projects, track deadlines, and gather feedback. Your product management software should streamline the process of prototyping and optimizing UX, monitoring user interactions. 15 Product Management Tools To Include In Your Stack. Roadmapping Software.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 97

Embedded Analytics Analytic Tools Feedback Software Data Visualization 97

Userpilot

JANUARY 9, 2023

How can a personalized experience help drive retention? What tools can help you personalize the customer experience? Personalization is a three-step process that begins with data collection from multiple sources, continues with user segmentation , and ends with actions taken to engage each segment. Who are they?

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. Trigger an in-app survey to collect user feedback. Userpilot is a product growth tool that helps you collect key customer behavior data to power your Kano analysis. It’s simple to execute.

Customer Satisfaction 99

Customer Satisfaction User Testing Customer Experience Customer Feedback 99

Userpilot

MARCH 25, 2022

An in-app survey is a short questionnaire triggered contextually and used to collect specific customer feedback about the user experience or the product. Well-executed visually and triggered contextually it can provide your product team with valuable feedback. Use segmentation and target your surveys towards specific users.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Product Research 93

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 95

Feedback Software User Testing Customer Feedback Analytic Tools 95

Userpilot

JANUARY 29, 2023

Good product experience is a key part of the product-led growth approach. To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. It encompasses everything that shapes the user experience before and after the purchase.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 97

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 97

Reveal

JULY 28, 2022

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. And that is because data nowadays is everything. Especially in business.

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 78

Userpilot

SEPTEMBER 21, 2022

It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. A product feedback form lets you gather user feedback about your product. Designing your customer feedback form the right way lets you collect better data that can help improve your product.

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Userpilot

MARCH 23, 2023

Create a personalized onboarding flow to help users reach the Aha! 3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: moment faster. #3: Kommunicate.

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

Userpilot

NOVEMBER 28, 2022

Customer churn occurs when customers cancel their subscription to a product or service. A churned user matters because it’s harmful to growth. For one, churned users leave negative reviews. Another reason could be because of bad customer service given to an existing customer. Let’s get started.

Feedback Software 95

Feedback Software Customer Feedback Customer Experience User Testing 95

Userpilot

MAY 26, 2022

Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. Pendo is an onboarding platform that allows you to design product education experiences for mobile apps. Walkme is a great tool for building employee onboarding experiences.

Feedback Software 96

Feedback Software Analytic Tools Research Software Education 96

Userpilot

JUNE 10, 2022

New feature requests -users can request an entirely new functionality in your product. Use a Miro board to gather insights from your customer-facing team members. Make your product roadmap public so users can add and vote for their preferred ideas. The best feature request management tools for SaaS are Userpilot and Trello.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JULY 20, 2023

TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues. Bad customer service. Poor onboarding.

Customer Experience 90

Customer Experience Feedback Software Analytic Tools Data Visualization 90