Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months).

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User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. While the world around us shifted in response to the pandemic, consumers turned to media apps as an outlet to stay informed, connect with loved ones, decompress, and even have some laughs. Technology (media creation, connectivity, etc.).

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. Why is NPS crucial for SaaS companies?

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Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

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Feedback Software Research Software User Testing Customer Feedback 98

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. Users ask Siri questions and have conversations with it via a messaging environment.

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Artificial Inteligence Reporting Tools Feedback Software Research Software 133

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  And any software we build and sell once to the client who paid for it. ”) Why try to transform from a services company to a product company? to 0.8x.  So

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Userpilot

DECEMBER 13, 2022

In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product. Onboarding UX can be defined as the user experience you create – both within and outside your app – to welcome, familiarize, and get users up to speed with your product or service.

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Onboarding KPIs Feedback Software UX Data Visualization 98

Userpilot

MARCH 28, 2022

Good UX examples we cover: Good UX examples are characterized by simplicity, usability, and visual design. Userpilot uses preloaders in their web app and Chrome extension to enhance UX. Duolingo delivers great UX thanks to visual hierarchy and a clear breakdown of learning into easily-digestible chunks. Visual design.

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Analytic Tools Feedback Software UX Data Visualization 111

The Product Cafe

OCTOBER 12, 2023

Successful Business Pivots Pinterest📌 What started as Tote, a mobile shopping app, hit a roadblock due to payment technology issues. Facing a hurdle with existing e-commerce solutions, the founders crafted their own platform. Reconnect with existing users for feedback and explore fresh user segments.

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Feedback Software Data Visualization Customer Feedback User Testing 52

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

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Data Visualization UX Research Software Feedback Software 81

Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. Increase product stickiness.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Experience 97

Userpilot

MAY 23, 2022

Exception paths arise from fault conditions like data entry errors, and they don’t lead the user to expected outcomes. Five tactics to improve the happy path: Adding context to your error messages and making debugging fun will help increase user patience when things go wrong within the app. Ideal steps on a happy path.

Feedback Software 105

Feedback Software Analytic Tools UX User Testing 105

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Secondary onboarding with personalized in-app messages helps drive feature adoption at different stages of the user journey. What is user retention in SaaS? Why is user retention important?

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Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Mixpanel

DECEMBER 20, 2021

Cohort analysis is one of the best ways product analytics can help you both acquire and retain customers. By digging into actual behavioral data overtime, instead of relying solely on interviews and feedback, you can get a crystal clear picture of a user journey—including where the value moments and roadblocks lay.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. Grand View Research research firm states that “Digital education is predicted to thrive with a wide array of beneficiaries across the geographical regions, age, and socio-economic conditions.” Know your users.

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Education Research Software Feedback Software User Testing 75

The Product Coalition

SEPTEMBER 23, 2023

Check this out: The global NFT market is predicted to hit a whopping $5.1 Dive into NFT Marketplaces : The action happens on platforms like OpenSea or SuperRare. On the OpenSea platform alone, approximately 250,000 individuals engage in NFT trading every month. billion by 2028, up from $1.9 It’s your digital safe.

Research Software 122

Research Software Analytic Tools Feedback Software Data Visualization 122

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. Before streaming became a home staple, Netflix began life as a DVD rental service. No other company was even willing to invest in the technology to support widespread instant streaming of licensed content.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

Usersnap

APRIL 15, 2020

He joined the Feedback Tribe ‘s slack group yesterday for a round of Ask Me Anything. Q: In B2B products it’s hard to get reliable data sometimes. How do you identify if something is really friction or misinformed data? Collecting behavior data is difficult. Low sample size, low response rate.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. Account Attributes are descriptive data (or metadata) associated with a record or user profile. An Activated user is one who has realized First Value from your service. Measurement Terminology. Account Attributes.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. Brands shifted focus to improving long-term retention.

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User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

JUNE 11, 2019

Mobile app companies across the globe are in the middle of a mobile engagement crisis. While new user acquisition and the number of downloads give you an initial high, what matters in the long term is your apps user retention i.e Let’s learn more about retention and a few tried and tested methods to improve your app’s retention rate.

Feedback Software 73

Feedback Software Analytic Tools User Testing Customer Experience 73

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. So fundamentally fix problems, to build new products, to take customers who had unfortunate experiences and to solve them, whether it’s customer service and customer care or it’s actually feature development. What comes next is equally as important.

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Feedback Software Research Software User Testing Customer Experience 147

The Product Coalition

AUGUST 10, 2021

In the beginning it was entertaining, but now just seems a waste of time. When Fin came around, he was charming, nice and entertaining. Ursula is very quick to volunteer he services when it comes to driving someone. Make it “Product-easy” for users to pass to you the feedback. Do you like Anise? Do you still like Fin?

Customer Experience 156

Customer Experience User Testing Customer Feedback Feedback Software 156

Userpilot

MARCH 28, 2022

The main focus of content marketing is to educate, entertain, and engage users with content that is of high value to them. For example, if your prospects are small business owners, your content strategy should offer solutions that help them run a smoother business and some tips to increase profits. Source: SEMrush.

Product Marketing 98

Product Marketing Marketing Research Software Feedback Software 98

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry. .

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. There are seasonal factors.

Onboarding KPIs 95

Onboarding KPIs Feedback Software Research Software Analytic Tools 95

Bain Public

SEPTEMBER 19, 2020

As a creator of content for global audiences, Watchmojo offers information and entertainment to its viewers in the form of video content which is translated and distributed through unique digital channels and multiple online platforms, subsidiaries and partner companies. Originally published on Xero Developer Network.

Feedback Software 52

Feedback Software Analytic Tools User Friction Data Visualization 52

The Product Coalition

OCTOBER 25, 2018

Most companies understand the value of integrating a strategic marketing plan into their app development process and see it as one of mobile app success factors. It is essential to create a planned marketing strategy in order to ensure app success. Brand voice: how does my brand voice sound and how can my app enhance that tone?

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User Testing Feedback Software Customer Experience Marketing 60

Mind the Product

NOVEMBER 9, 2016

Thanks to a combination of advancements in hardware and software, an outpouring of investment, and a massive spike in business and consumer interest, we believe that virtual reality has hit an inflection point that will propel us from the mobile era to the virtual reality/ augmented reality era.

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Weak Development Team Development Feedback Software User Testing 92

The Product Coalition

JUNE 1, 2020

A huge portion of that time is vyed for by multiple social media platforms. one end being to serve as educational/informative and the other being entertainment. While squandering away our time on the entertainment, we expect not more than a few smiles. A platform should always have an opinion of the content it carries.

Product Research 78

Product Research Entertainment Feedback Software Data Visualization 78

Intercom, Inc.

AUGUST 22, 2019

Here are five quick takeaways: Content design is a young discipline , and the ways in which it’s practiced change so often that people are inventing new rules, tools and approaches all the time. Improv gave me those tools I needed to get along in daily life. Short on time? I’m a bit of a jack of all trades. Jon: Yes, I did.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. Did the cost-saving benefits of going virtual outweigh the additional costs of hosting, housing, entertaining and catering to live attendees?

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

NOVEMBER 27, 2023

SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. Product-led growth is a business strategy that focuses on the product as the primary tool for customer acquisition and retention. Thankfully, getting this data isn’t so difficult today.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Product Research 105

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. Obviously, as a SaaS business, you don’t want to waste money on outdoor advertising or ineffective display/ social media ads. In-app marketing.

Feedback Software 98

Feedback Software Research Software Customer Experience User Testing 98

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. Feature adoption measures how engaged users are with a particular feature of your software product. By gathering these insights, you’ll be able to direct your attention and deploy resources more effectively. Breadth of use.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98