The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations. Get Insights.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. 10 top customer feedback tools Userpilot — The best in-app feedback tool with extensive survey options.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 91

Data Visualization Feedback Software Research Software User Testing 91

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 82

Data Visualization Customer Feedback Customer Experience User Testing 82

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. NPS scores or bug reports).

Data Visualization 81

Data Visualization Analytic Tools Embedded Analytics Feedback Software 81

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 94

Feedback Software Analytic Tools Product Research Data Visualization 94

Userpilot

MAY 21, 2024

Let’s go over 8 best practices and see how you can apply them in your CLM strategy: Personalize customer experience : Design different product experiences to cater to the individual needs and roles of each customer segment. to iterate retention strategies and reduce churn. Creating user segments with Userpilot. How to implement it?

Data Visualization 94

Data Visualization Customer Experience User Testing Customer Feedback 94

Userpilot

MAY 27, 2024

Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? TL;DR Customer loyalty is a measure of how committed customers are to your product or service. There are several important steps you need to take to design a successful loyalty-based segmentation strategy. Customer feedback.

Data Visualization 68

Data Visualization Product Research User Testing Customer Experience 68

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience.

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Userpilot

MAY 16, 2023

How can customer experience analytics help you achieve product growth ? In this article, we’ll guide you on how you can leverage customer experience analytics to grow your SaaS business. In this article, we’ll guide you on how you can leverage customer experience analytics to grow your SaaS business.

Analytic Tools 74

Analytic Tools Data Visualization Feedback Software Customer Experience 74

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. Use product analytics to find friction points and anticipate user churn.

Onboarding KPIs 94

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 94

Gainsight

OCTOBER 25, 2021

Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops? Customer feedback loops root your strategy in data that matters.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Alchemer Mobile

JUNE 16, 2022

There are easier, more customer-friendly ways to collect customer feedback and there are more efficient ways to analyze and act on that mobile feedback data. The importance of mobile feedback. It allows you to accurately hear the voice of the customer so that you can react to feedback at scale.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

JUNE 25, 2023

With the right customer experience insights, you can remove the barriers that have been stunting your product growth for ages. But how exactly do you leverage the goldmine of customer experience data to grow your SaaS? Watch over product analytics to track customer interactions and use in-app guidance to improve their experience.

Data Visualization 82

Data Visualization Customer Feedback Analytic Tools Customer Experience 82

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Now, heatmap alternatives offer greater insight into user behavior and preferences. This article shows you six of the best tools to use. But heatmaps also have limitations.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Embedded Analytics 80

Userpilot

APRIL 8, 2024

Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. Book the demo!

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Strategy 74

Userpilot

MAY 7, 2024

You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. In this article, we’ll show you how to collect user feedback and which metrics to track. To collect VoC insights, you can: Use in-app surveys.

Product Research 79

Product Research Data Visualization User Testing Customer Feedback 79

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 83

Data Visualization Feedback Software Customer Feedback User Testing 83

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? If you don’t, you’ve been missing out on a lot of user-generated insights.

Product Research 83

Product Research Feedback Loop Feedback Software User Testing 83

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only.

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Userpilot

MARCH 21, 2024

Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention. User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand.

Data Visualization 96

Data Visualization User Testing Customer Experience Customer Feedback 96

Userpilot

JULY 8, 2022

Product experience insights help you understand how customers feel about your product, and how they react and interact with it. In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app.

Data Visualization 91

Data Visualization Customer Feedback Customer Experience Feedback Software 91

Johanna Rothman

DECEMBER 11, 2020

Strategy and Product Feedback Loops. Everyone agrees they want innovation: Which products and services the organization offers. These problems and questions are all about delays in the system's feedback loops. It's time to see these feedback loops, starting with the team. The product roadmap).

Product Research 84

Product Research Feedback Loop Feedback Software User Testing 84

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Product Research 74

Userpilot

APRIL 21, 2024

If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start. Create a knowledge base so customers can self-service solutions instead of contacting support. Personalize onboarding with a welcome survey.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. That’s why product analytics is a razor-sharp tool for product leaders. What is product analytics?

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

The Product Coalition

FEBRUARY 3, 2022

Using analytics, one can capture actual behavior of customers, ask targeted questions, collect accurate feedback, and repeat the process with much less effort next time. Also, once the analytics process is set up, it is easy to monitor unlike traditional surveys in which one needs to repeat the entire process from scratch.

Data Visualization 153

Data Visualization Customer Feedback User Testing Analytic Tools 153

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Userpilot

MAY 27, 2024

Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. Track behavioral data : Use feature tagging and event tracking to analyze product usage. Act on customer feedback : Use in-app surveys to segment and address dissatisfied users.

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Feedback 93

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Here are four steps for building a user adoption strategy: Do customer research and create user personas. Measure your results with product analytics and keep improving.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Data Visualization 78

Userpilot

APRIL 10, 2024

This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. Effective customer retention strategies enhance customer satisfaction , turning repeat customers into brand advocates who attract new customers through positive word-of-mouth.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Johanna Rothman

MARCH 26, 2024

Specifically, the people who like Gantt charts say they can predict where the project is headed. I wrote about this problem as a schedule game, “ The Schedule Tool is Always Right. I suspect their teams hide their feedback loops. The feedback loops tend to be late and create chaos in the project.

Data Visualization 69

Data Visualization Product Research Feedback Loop Feedback Software 69

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 92

Data Visualization Feedback Software Analytic Tools Research Software 92

Userpilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

User Testing 82

User Testing Customer Experience Data Visualization Customer Feedback 82

UserVoice

APRIL 4, 2017

Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management. Products can’t move forward without proper data visualization and analysis.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

The Product Coalition

MARCH 1, 2022

Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. How hard are you working the following methods for customer insight collection ? Here are 3 reasons to give this strategy a shot, starting today. No ifs, no buts.

Feedback Software 132

Feedback Software Customer Feedback User Testing Data Visualization 132