Data Visualization Framework Knowledge Base Onboarding KPIs 
Userpilot
NOVEMBER 9, 2022
A Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others on a 0-10 scale, where 10 is “extremely likely,” and 0 is “not at all likely.” while CSAT provides actionable data about a specific interaction.
Userpilot
MAY 22, 2023
A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. Building customer journey maps to illustrate touchpoints and interactions visually.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
APRIL 7, 2021
The result is the Customer Support Quality Benchmark Report 2021. In our survey, we found that: Self-service support has become the second most popular support channel. 70% of customer support teams have a knowledge base, FAQ section, or other help docs that allow their customers to self-serve.
Userpilot
JUNE 22, 2023
While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. Using segmentation and tracking feature usage to measure engagement.
Intercom, Inc.
JULY 1, 2020
With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. However, only 26% are sure they have the knowledge and tools to do so.
Lenny Rachitsky
FEBRUARY 20, 2024
Each week I tackle reader questions about building product, driving growth, and accelerating your career. It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job.
The Product Coalition
MAY 9, 2020
Product Data Management (PDM) is the process of collecting, organizing, storing, and sharing data within an organization. You might also have heard that it comes under the umbrella of Product Lifecycle Management (PLM) and is sometimes referred to in software engineering as version control. Let’s look at the differences.
Expert insights. Personalized for you.
88 
Let's personalize your content